Baaaaaaaad service
Madinah
غير متوفرة في المدينة
متأكد راح تكون تجربة ناجحة
Response from developer
نعتذر منك طال عمرك لكن تونا ما وصلناكم، بس جايين قريب بإذن الله وبنعلمكم، بس تابعونا! 🌹
Bad service
My two bedroom apartment usually takes less than four hours to clean ( deep cleaning) but with Matic team, it does not!!!!!
She asked me to leave the kitchen floor without cleaning!! And she left a toilet and the kitchen sink!! Also, the cleaning equipment was left on the table- she didn't but them back!
Worse service I ever had and the customer service didn't reply!!
Response from developer
We sincerely apologize for the inconvenience Shoroug! Kindly share with us your registered mobile number at any contact point, for us to be able to assist you with the problem!
Smart thieves!!
They canceled my service because I didn’t have a woman present at the time. And they took the whole amount!!!!!! What a ripoff. And when I asked, the said that it’s the rules.
Response from developer
We sincerely apologize for the inconvenience Mogheere! Please note that it is mentioned in our terms and conditions that we only serve families in KSA as per the rules and regulations of the kingdom. Nonetheless, please provide us with your registered mobile number for us to contact you and solve the issue!
رائع
Response from developer
شكراً لتقييمك سيدتي! ونفتخر بأنك تمدحين وتنصحين بخدمتنا، وبإذن الله بنبيض وجهك! 🌹
Bad service in general
السعودية
Response from developer
شكراًً لتقييمك سيدي! وبإذن الله نسعى لتحسين الخدمة في كل مرة، ويسعدنا اننا بردنا قلبك!
Not for everyone
“Matic abides by the local laws of the country that you live in. For example, If you live in a country that requires servicing only families with the presence of an adult female individual (Age 18 and older) during the cleaning session, you will need to make the arrangements from your side. Otherwise, the cancellation policy will apply.”
It says “IF you live in a country that requires servicing only families” not specifying Saudi Arabia and very vague.
Response from developer
Hello sir! We apologize for any inconvenience you faced! As you mentioned, we have stated in out terms and conditions that we do not serve single clients, as per local laws in Saudi Arabia, and we ensure that the terms must be checked as read before proceeding with the booking. Nonetheless, kindly provide us with the mobile number you registered in our app at any point of contact or social media platform for us to be able to assist you!
Bad experience Ever
2. Leave 30 minutes early
3. Poor cleaning ever and unfinished job
4. Left all dirty tools and water (not neat nor professional)
5. Customer service NO REPLY (phone and chat)
6. First time and Last dealing with them (waste of time/effort/money)
Response from developer
Hi there! Thank you for downloading MATIC app. We’re sorry to hear about your experience. Kindly contact us through MATIC app chat so we can assist you. Thank you.
