Leave a Review Gov2Go
Poor
I tried to contact the customer service online and their email support no kne has responded yet. I files my claim for the week ending 23rd May but didnot receive any benefits. This week I am not even able to see my week to file a claim. No customer support is present to assist. I called all numbers more than 50-60 times. Highly disappointed. I emailed customer support email from the app but no response.Show lesssherryhunny
Developer Response
Sorry to hear about your issues, please contact 'support@getgov2go.com' and we can work with you to try and find out what is happening.I cant open my messages
I m using this app for PUA. It was working fine then suddenly it stop showing my messages. Now when i start to open my messages its go back to my timeline. Please fix this problem.pareessh
Work in Progress, that works with you
I ran into a lot of problems initially with the Gov2Go App, but after getting in contact with the support team everything has changed. Chris and Neill, who I spoke with, were absolute dreams and helped me with my issues. If you’re struggling with anything in the app, get in contact with support and they will sort you right out.Show lessrdacey
Developer Response
We apologize for your difficulties, please contact 'support@getgov2go.com' and we will attempt to take a look at your account and provide any additional information we can.Please help with pua benefits question
I’ve been accepted for pua benefits and I’ve been claiming every week but I haven’t received the payments yet and I’m just need help with why not? Please help? I don’t know what to do.Reethagoat77
A great, helpful App. Government has never been so well designed.
This is a wonderful app!
Most of the reviews that rate low stars are not related to the app but just peoples frustration with the bureaucracy the app is the harbinger for. In reality it makes otherwise complicated and opaque systems very clear!
Their support team was immediately responsive when I reported an error in the chat bot. It’s beautiful, simple, and well laid out. Very grateful for its great design!Show lessAnastatiaMaryS
Multiple text messages!
I have used this app for quite a while but after moving to a different county last summer in the same state I have been bombarded with text messages telling me I need to assess in the former county. I’ve contacted the former county assessors office and and the current county assessment office. We are good on everything we need to do but the text messages to assess in the precious location continue......I am not sure who the technician is behind this but the app needs to be more current on information.Show less€#£>¥
Developer Response
We apologize for the issues you've experienced. Please contact us at 'support@getgov2go.com' and we will work with you to address the problem.Simple and straightforward to use
Simple and straightforward to use. Looking forward to more government services being added for my state!J. Sisk
Good concept, poor execution
Better pay December renewals in December. Even if you’re still within the 30 day window in January, you can’t see anything in the previous year. Also, my truck still shows as a vehicle but I can’t pay because there’s nothing in my timeline— even as I hold in my hand the renewal card I got in the mail.
Keep working.Show less501k
This app is ridiculous, and tech support is unhelpful.
Used the app for about a year and it worked fine, then suddenly, it dropped all my license plates. Contacted tech support for help and got terse, one-line responses with no explanation or customer service. They wanted all my plate and VIN information again; I might as well have done it myself and re-entered all my vehicles again.
I WOULD NOT RECOMMEND THIS TO ANYONE, better to waste your time waiting in line than to waste it trying to deal with this app.Show lessHavin' fun
Nice idea, if it worked
The bottom line on this app is it doesn’t work.
I went through the set up process, verified my email, then attempted to renew my tag.
Once I entered all the information, it got rejected saying I did not verify my email. In addition, the app will not rotate on your phone so when you attempt to select your insurance company you cannot read the full name. Apparently there are multiple State Farm companies. So I had to guess; gotbit on the third try.Show lessclint1310
