HORRIBLE LINES FOR WATER
It is over 100 degrees and the beverage lines require you to wait in ONE line for both food orders and beverage orders. There needs to be separate lines for those who need water or to refill the season pass bottle. We were in line for 40 min in the heat and yet the line only moved two people when i was forced to leave because it was too hot to wait in line. I asked the front worker to just fill up water and they refused to. There must be a better system in place for filling up water vs ordering food. Even mobile orders were not helpful as they still need to be in this long horrible line to even pick up their food. Fix this issue.
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Pas tellement complet
La mise à jour sur les manèges en fonction n’est pas fait, on ne peut pas avoir le suivi de nos consommations et donc voir s’il nous est possible de manger. On ne trouve nulle part nos avantages membre, comme le fait de pouvoir inviter un ami, etc!
Ça sert donc pas à grand chose!
Ça sert donc pas à grand chose!
Worthless App
The app is just a link to site which is cumbersome to order tickets and constantly freezes. The map is difficult to use, doesn’t work half the time.
Don’t buy picture pass if you want ride pics it has nothing to do with rides. When I entered the park I asked how one of my kids would use the photo
Pass since I had to assign a name. She had no idea- because it’s useless. Also only 3 rides in app have wait time info although there are waits- so stupid. One thing the app should have is a map of seating in the shade- so far haven’t found much. People are sitting all over the ground.
Don’t buy picture pass if you want ride pics it has nothing to do with rides. When I entered the park I asked how one of my kids would use the photo
Pass since I had to assign a name. She had no idea- because it’s useless. Also only 3 rides in app have wait time info although there are waits- so stupid. One thing the app should have is a map of seating in the shade- so far haven’t found much. People are sitting all over the ground.
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Can’t wait until another water park opens in W. Valley
This place is a joke. . I understand being over crowded because there is no competition for the park to compete with. You can’t order chicken nuggets on the app because of a shortage. The park WiFi is terrible without them having their own WiFi for guests so the app is super slow to non existent. When ordering other food the time slots fill up too fast. Customer service is a joke. Good luck getting a hold of someone over the phone. I had issues with my membership post Pndemic which I kept paying even though there was an option to put on hold. My fault for thinking that they would be able to compensate you for being a good patron. This place needs a reality check which will hopefully come once the new lark opens by WestGate. I was excited when they did an in park survey so that I could give them some constructive criticism instead posting on a site like this. Unfortunately the survey was very controlled with just trying to find their demographic without asking for feedback or comments. This place knows it’s a joke and that we in the west valley are trapped. If you can wait until next year when the other park opens. Do it. Oh yeah, one more thing, they make you rent tubes instead of providing enough park tubes to service their customers. Terrible!!!
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Horrible access to “benefits” of membership
This place really wants to prevent you from actually using the benefits that you pay for with your membership. I have been trying for 30 mins to reserve a “preferred parking” spot that supposedly is included with my membership for every visit (and they specify “reservations required”); you are then led to the web site which has nothing on parking and nowhere to reserve this mythical parking spot. If you drive there and try to park in the preferred lot, you’re denied due to not having reservations, which you can’t make. If you try to call the park, you can’t get a human being on the phone and there is nothing related to parking in the robo menu.
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So many attractions were closed!
I was at White Water on Memorial Day and there were so many attractions closed including the little hooch. I brought me grandkids a week later and at the activity pool there eight sides and only one was open and the Little Hooch was still closed! My grandkids are 6, 7 and 9 and we played at Skull Island when we first got here, we went to ride some water slides and Skull Island was closed! This is the first time my grandkids have been to White Water and there is not much they can do, so they were very disappointed that Skull Island was closed! Needless to say, although they did have fun, it was very disappointing that so many attractions were closed! DO BETTER!!!
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Unethical Business Practices!
Do not buy tickets!! You are not allowed to reserve a time to go prior to purchasing tickets. Once you purchase the non-refundable tickets (They are very clear on this), you can then check for a reservation. However, not a single reservation time is available. Not ONE!! They are selling non-refundable tickets to people who cannot use the tickets. There is no way to contact them in advance to see if reservations are available. There is no place on the website that says they are currently sold out. They have no customer service number. It’s posted on the website and in the app, but it’s 100% automated. No human interaction. No way to contact anyone about this unethical behavior. As this affects children of all ages, I find this even more sad.
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Convenient for passed, difficult for food ordering
Very easy app to use for parking pass, and season pass. However, very limited options for ordering food in advance, and the list of the seven restaurants has no link back to the map. To find a restaurant, you have to search the entire map to find the restaurant.
Also, difficult to find where to purchase the Flashpass and $150/person is insanely expensive.
Also, difficult to find where to purchase the Flashpass and $150/person is insanely expensive.
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Six Flags post pandemic
We have had a wonderful time, everything is well organized well planned and well protected. Trying to maintain social distancing can be difficult at times but everybody is cooperating. Unfortunately the only thing negative I have to say is it come across more empty hand sanitizers then fall and not all riser open make sure you check the ride list before you come.
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App is garbage
A friend bought her ticket for one day and had all time slots open, I have a platinum member pass and no time slots were available for the exact same day. We did this at the same time so it’s very hard to believe the entire day sold old within one minute. So annual members don’t get the same days and time slots as someone who is just purchasing a one day ticket on the spot. Weird how these “benefits” are working. Also when you go to make a reservation it’s beyond glitchy half my page disappeared when I was trying to make the useless 4:15 time slot? (The first time buyer got 11:15 am ) made me type in my membership number about 5 times even tho I am fully logged into the app. Ive tried, multiple times, to speak to an actual human about the issues and can’t get through to anyone it had me waiting then the page froze and logged me out. You just get transferred to multiple robots that don’t answer your questions at all. I’ve had nothing but problems with this and regret buying this membership, not worth it at all.
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