Unbelievable
I’ve been to six flags for almost my entire life and i’ve never experienced what has happened today. Ever since covid started we had to make reservations to able to get in, there was no events or anything, today took a twist, we made reservations for today and were very excited, we drove 3 hours and those 3 hours were excitements, when we arrived it said that there was a event going on to ride the rides, we said we payed for it and still didn’t let us in, honestly i don’t know why they didn’t let us in but we’ve cleared so much on our days just to come and enjoy today. We’re still waiting for our money back. I hope this never happens again because honestly this is unbelievable.
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Buggy app
I like the park, no issues with the park. But as a Six Flags membership pass holder, I have a couple of issues with the app. Namely when trying to access my benefits. Every time I try to open “My Rewards & Coupons” under My Six Flags, the entire app shuts down. I can’t access it from the app, haven’t been able to for months. Also, while I have all of these Member Points, I have zero clue how to redeem them, and the app does not provide any reasonably accessible instructions on how to do so. And lastly, when I go to make reservations to the park, even though I’m logged in to the app I still have to manually enter the entire membership pass number which is a dumb amount of digits, at least 20.
The app could use some work.
The app could use some work.
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Like parts but horrible for reservations
So I like the idea of the SF app, handy to just open and have your pass available, and then make a reservation etc. Right? No...even though I am logged in, can see all my ‘benefits’ kept paying for when couldn’t use to support the parks, to go in to make a reservation or see what’s available, you have to manually enter pass #. Won’t allow a copy/paste from the e-pass, or to scan from picture capture. Not life stopping of course but you asked while I was having to deal with it, it’s an easy tech fix!
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UTILIZE THE PERKS OFFERED!
This is really worth it. We have the Diamond membership and we get a snack a lunch and a dinner. The only way to get the second meal is to wait three hours after receiving your first meal. Paying $40 for two diamond memberships and have gone two days this far and it has already paid it self off. The diamond elite (which is one membership higher than the diamond membership, and the one we currently have) is only good if you’re purchasing souvenirs and/or trinkets because that Membership gives you up to 50% off of store purchases. The average discount is 35% off though.
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Not user friendly
You can tell Six Flags is a big company who is TRYING to keep up with the times-making an app for the park. However, the design is not user friendly. Also, a peeve of mine with this app is that I am a seasons pass holder so it updates in my app that I have a seasons pass. When I need to reserve a time that I’ll be visiting (because of covid protocols) the app brings you back to the Internet, you can’t make it through the app. The reservations don’t automatically get your info from the app, so you have to do everything from scratch, including entering the long seasons pass number (which is inconvenient when the card is not on me). It’s somewhat informational, but they should really invest more into designing this to be user friendly.
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Great App, but needs some improvements
So Glad this app was created! One thing that I hope the developers update is the maps, as they seem to be from 2018, and not the current 2020 maps. Something interesting to add would be the addition of flash pass on the app, to allow for an easier and efficient experience. Other than that, not a bad app at all!
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Florida family having fun
We suffered through hurricane Michael. Now at the end of the summer we are just about to have our home rebuilt and have our lives back. We bought platinum memberships to six flags and came here for an end of the summer fun before school starts family vacation. Six flags has been awesome. We got the platinum flash pass and the experience was improved 10 fold by having that added feature. It’s like having a park super power to skip all the lines and just say let’s go do that then go do it. Thank you six flags for letting us unwind and forget about the mess at home for a little while!!!
We will definitely be back...
We will definitely be back...
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Good but no way to check -in for rides at Darien Lake
We just got memberships, when asking at the guest services about how to earn rewards for rides I was met with “uhh, I don’t know really”. Basically told me we only earn when they scan out membership when we walk in, and that’s it. I know Darien is a newer addition to six flags, but if it’s going to be under that name, then maybe you should work to improve guest experience to be more in line with the remainder of Six Flags parks. I don’t see an interactive map, just the regular one. I would love to be able to earn all of the rewards for rides we go on. Maybe I can update this review, if anything changes in the future.
Looking forward to the mobile food ordering, because yesterday’s counter experience was underwhelming. One person working at a stand on a busy, scorching Saturday. But overall, it’s a decent app that allows me to have all of our memberships in one place.
Looking forward to the mobile food ordering, because yesterday’s counter experience was underwhelming. One person working at a stand on a busy, scorching Saturday. But overall, it’s a decent app that allows me to have all of our memberships in one place.
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Food service represents need some customer service training
My experience at Six Flags White Water was less than desirable but only because of the food service representatives. I will not go into great detail because I did go to guest services and discuss my concerns with the representative. My suggestions are to have just some kiosks for DRINKS ONLY, designated cue lines for all restaurants, an ordering system that helps the food service employees deliver food to the customers in the order that they were in line. There is apparently NO system in place now to fill customer orders. If Six Flags White Water will fix their food service problems, they will create a much nicer experience for their customers.
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Kevin Review
I like the app but I did notice that there are two issues with it. When checking in for rides for the rewards some of them don’t even work. Like I’ll be right at the gate for the ride and can’t check in. The other thing that I noticed is it’s really hard to find out how to reserve parking. This is on the app and even on the website. It took me like 15 minutes to find the reservation button. Other people reported the same issue. Other than that, great app!
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