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Very bad experience with Instashop customer service
Very bad experience with both Zahran and instashop customer service. I received my order missing one item, that was paid for in the receipt. I sent three messages to the shop through the app, called both instashop and Zahran customer service to either get the item delivered or get refunded, and sent a complaint to instashop via the app, but nothing happened. It had been 3 days trying to fix this problem. I won’t be wasting my time ordering from this app again.Show lessOelsheniti
Developer Response
Hey ! Thank you for taking the time to reach out to us and share your feedback 🙏 We understand your frustration, and we'd love to rectify the situation. Please reach out to us via email at contact@instashop.ae, and our specialized team will promptly address your concerns 🙌 Thank you for your cooperation. We're always striving to improve our service and your experience 🚀Products not available
I love being able to do get my groceries online and having a lot of supermarkets in only one app. However, I really dislike that products on InstaShop seem available and then, after you’ve submitted your order, you are told they aren’t available or they don’t have the quantity you need. Isn’t it possible to just advertise products they are actually available? I feel like things are false advertised and I’m being deceived as client. I do know they offer replacements, but sometimes they’re not exactly what I need, I just want to be able to shop for what I want.Show lessCA3311
Developer Response
Hello 👋 We understand your frustration and appreciate you taking the time to share your feedback. On occasion, some of the items you order may be temporarily out of stock due to high demand or unforeseen circumstances. In such cases, we prioritize promptly informing you through the application, allowing you to choose a suitable substitute for the unavailable item 🙌 If you have experienced anything different, please reach out to us at contact@instashop.ae so our specialized team can look into it and rectify the situation 🙏 Thank you for your patience.Prepare for constant disappointment
The lack of restrictions for vendors to manage their inventory will leave you with a steady realization that vendors don’t submit or update the out of stock inventory, rather sit and wait, get the notification that it’s missing, putting alternatives, discover there’s a limited stock, and choose other alternatives, it’s a cycle that never ends with positive feelings, it used to be very rare, now the most basic items or regular promoted items are unavailable not stated clearly, but after you decide to place the order ,Show lessLeonardoUAE
Developer Response
Hello Leonardo, we understand your frustration regarding this issue. Your feedback is valuable, and we're constantly working to enhance the shopping experience for our customers. Please feel free to contact us via email at contact@instashop.ae so we can further investigate this and rectify the situation 🙌 Thank you for bringing this to our attention, and we're working to ensure a better experience in the future 🙏