App requires update but no update available
The app won’t work and displays “app update required” however there is no available update on the App Store.
Neato No More
Neato has gone under and now my D5 is just a decoration feature with absolutely nothing wrong it. App will connect anymore so it no longer cleans my house. It will only do the spot cleaning feature if you push the button. There’s no service and they even said they have discontinued. Pretty disappointing considering how much this was…
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Horrible customer service
The product is bad and the app is worse. It just doesn’t pair with the device. You don’t have a number for customer support and you keep getting bots. Most likely the company is no longer in Canada.
I would have given negative rating if it was an option.
I would have given negative rating if it was an option.
Customers dropped
For your information, Neato is going out of business or has sold their business. Their customers have been dropped. They are no longer producing parts and the app no longer updates. It’s really too bad because it was the best vacuum cleaner on the market. Maybe it was too good…
App is not connecting anymore
It was a wonderful product until the new German parent company ruined it. The app keeps saying “It seems like you are not connected to the internet.” Even though I am connected. Reconnected my D7 and it didn’t change anything. From reading Reddit threads and other people experience with technical support it is the issue with their servers in Italy after they decided to terminate agreement with AWS. So sad, killed such a wonderful product (((( Neato is no longer in operation as a company.
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Constant connection issues
I spend more time trying to connect the neato bot to my wifi then it spends vacuuming! Even after getting connected all is lost the next time I go to use it
My app is up to date and it keeps saying app update required and I cannot use it
My app is up to date and it keeps saying app update required and I cannot use it
Cannot create account
Just keeps sending me to a password reset page when clicking on the link in the email. Useless
Company has abandoned users
Gone from bad to worse. Now it won’t save a new floor plan after deleting old. Won’t show any floor plan after hoovering.
Probably been blacklisted on the neato server due to being honest with my review!
Zones don’t work. Schedules don’t work. Robot doesn’t load a map. Totally abandoned by neoto robotics. Take heed if you’re reading this and thinking of buying their latest robot as they’ll do the same to you. Still have this issues Neato never fix it so can no longer recommend neato. Have two bases, one on ground floor. One on upper floor. Moving neato robot between bases often means neato won’t hoover, complaining no floor map or just doing the space around the base. Just rubbish really. And yes both floors have been mapped, schedules set up for each day. And no I don’t want to keep rebooting the robot or reloading software or remapping floors. If I press the button on the robot itself it will Hoover the whole floor. This is a software problem which neato refuse to fix. Sad as I really like the robot.
Probably been blacklisted on the neato server due to being honest with my review!
Zones don’t work. Schedules don’t work. Robot doesn’t load a map. Totally abandoned by neoto robotics. Take heed if you’re reading this and thinking of buying their latest robot as they’ll do the same to you. Still have this issues Neato never fix it so can no longer recommend neato. Have two bases, one on ground floor. One on upper floor. Moving neato robot between bases often means neato won’t hoover, complaining no floor map or just doing the space around the base. Just rubbish really. And yes both floors have been mapped, schedules set up for each day. And no I don’t want to keep rebooting the robot or reloading software or remapping floors. If I press the button on the robot itself it will Hoover the whole floor. This is a software problem which neato refuse to fix. Sad as I really like the robot.
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Response from developer
While the clocks shift during DST our server may experiencing a slight delay. This issue should fix itself in a short period of time. If the issue remains, please contact us at www.neatorobotics.com/customer-care
Vacuum great, garbage app. So what's the point?
App is complete crap. Never worked consistently. Either connection drops, or app update required. Reset after reset after reset to get the vac connected again and again has finally broken me. Time to scrap this and move to iRobot. Why can't Neato fix this?
