Leave a Review Reolink
Great Product But would be better if you could Pause Notifications
The camera works very well and is very customizable. My only requests are that they include the ability to Pause Notifications for 30 minutes, 2 hours or a day. We sometimes have activities and parties and would like to pause the notifications. You can turn notifications off but then you have to remember to turn them back on. The other thing that I would like is a picture of the person, vehicle or animal that set off the camera sent with the notification so I can immediately tell if it is something that needs my attention. Even if you send the photo after the text notification. The ability to pause the notifications from the notification would also be great as well as from the application. If the picture could be included on the Apple Watch notification as well as the iPhone, that would be perfect.Show lessTechMaster2000
Really good security system
Setting up was pretty easy I first setup and upgraded the firmware on the NVR before installing the cameras. I was getting a green screen in some cameras at first but found out it was a network issue which I fixed by power cycling both router and NVR. You really have to know what your doing when it comes to port forwarding and firewalls but that I expect from a good secure security system. So if you don’t really know much about that I would assume you will have a hard time getting it running optimally. Only con I have about it is that when watching playbacks I would like to be able to scan through the footage with the slider as in frame by frame at any speed so if I move the slider with my finger I can comb throughout all the footage instead of moving the slider to a time or alert I mean keep that feature just allow to be able to watch every second at any speed other than that I get really good quality live stream and playback footage. Also to add a logging feature in the app so I can see if there are any errors or how has logged in.Show lessEyei001
Infuriating password issues. Don’t buy Reolink!
My niece gave me her three Reolink cameras about a year ago because of password issues. I installed all 3 and they seemed to b working great. Very good picture quality. The problems started whenever we lost internet strength, even briefly or if the power also briefly went down. The app does not accept the new passwords even after iniatially doing so. You don’t even have option to change the main password to initialize the camera, without an extremely convoluted process. And if you want to change the psssword because you “forgot it “ which I didn’t because I write it down right away, the app won’t let you proceed to change it without asking for the old password in order to create a new one. Hello? You are changing it because the app forgot it. Right now I can’t get into the app because it won’t accept the password I had. It’s a convoluted process to try to change in the manner the developers suggest. I have thrown 1 out already and the other 2 are destined to the thrash bin out of frustration with this password issue. I strongly suggest not wasting money on these cameras.Show lesskrzyctldy
Decent functionality, poor UX to view past camera events
The UI for viewing past motion events is quite poor and really hinders the usability of one of the top reasons someone would use the app after setting up their cameras – to go back and view past key events.
Since it’s arguably the top use case for the app, I hope Reolink looks into improving the following areas:
1. The press and hold target is too small, and usually is right up against the edge of the phone making it a challenge to grab with your finger on a mobile device.
2. The red scrubber box thing and the timeline that show events is waaaay too small to use. I move the scrubber box but then still have to sift through 30-40 min of footage looking for a sliver in time when motion was detected. Not fun or easy to do.
3. The little buttons with the motion icon are confusing. What do they mean? Why are there two time stamps on each tile? Why don’t they just take me right to the motion event or list of events?
4. Tapping on a motion even tile almost never takes me to an actual motion event. Then I need to use the very small and hard to use slider to try and scrub through the video which, as I mentioned above, is very difficult to do.
Please look into improving this UX - I think overall the functionality is there, but it’s extremely difficult to use making me consider using a different product for reviewing my footage. ThanksShow lessChris Pokey
Motion Tagging Nonsense
This release with “motion tagging” proves that Reolink just clearly doesn’t understand the wants and needs of customers. People have been asking for motion tagging for a long time, and everyone was excited when Reolink said it was finally here. Except, this isn’t what anyone asked for. It’s useless. What Reolink gave us was the ability for the app to analyze video playback and show a box over motion. Ok? Why is that wrong? Because it’s from the app- not the camera! Meaning, it’s not what the camera saw and what triggered motion — it’s what’s being analyzed by the app after-the-fact. I can see movement with my own two eyes. I don’t need the app to show me a box over a person. What I want is the camera to tell me why it is alerting me for false-positives. That’s what everyone wanted. It’s not what Reolink gave us. Really getting fed up with the software-side of Reolink cameras. The hardware is good but the software is crap. Now, they’re also working on refreshing the design of the app. Lipstick on a pig! The app has so many glaring issues that they either refuse to fix or are unable to fix. I don’t know which it is, but neither are acceptable.Show lessNefariousAryq
Last update has seriously decreased/slowed this app's function
I don't know what happened in mid-2023, but historically, every-other-update either makes the app load your video thumbnails either faster or slower than the last update. However, the latest update has really screwed things up. When you go to the app (doesn't matter if you are opening it or going back to it) the status wheels will spin for about 10 seconds on blank screen(s), then it seems to "start over" and load the app from scratch. Then you can see what your cameras are pointing at.
This means that you can't see your cameras for 10-15 seconds. This means you have to leave people waiting at the door while you monkey around with the app. This means that you can't see who has a car engine running outside your house (they are gone by the time the pictures load and you will need to check the recordings). This means that the app is now a bit of a silly mess for iOS users.
In the app's defense, they finally fixed the "fisheye" view when looking at 4K cams on an iPad. There are black bars at the top and bottom of the screen now to preserve the camera's aspect ratio. That's new, and good.
Developer: Please fix this. We love the app, but I can tell you that if this is a permanent change (long delay to load camera views), then we will begin to look at a different brand of IP cams for the house.Show lessmahjongboy
Steep learning curve
Definitely takes some time to get used to. Not for your average person. If you want simplicity stick to Nest or Ring. Took me lots of researching and really playing with the settings to get this app and cameras to perform just the way I wanted it to. Reolink is amazing, the quality and customization options far exceeded my expectations. Once everything is dialed in and tied into your home network, nvr, etc the system as a whole really begins to shine. My only complaint is that there is no option to have live feed show up on main menu without having to click each individual camera or going into immersive mode to bring up live feed. Also some thumbnail notifications would be appreciated. Other than that app is fantastic. I hope you’re reading these reviews Reolink.Show lessish245
Not good
Updated review: 4/9/23 After most recent update, the app is horrible. It was way better before. Now I can barely get it to play. It doesn’t automatically play. Even with the sound off when I open the app while listening to other apps it totally overrides and cuts off the sound to whatever else I listening to, something it never did before. Also you have to touch screen to see which camera you are looking at and the settings. Not good at all. Please go back to the way it was before most recent update as of today. It’s pointless to have a security camera if you can’t even look at the thing. Thank you I think its ok. I like the split screen option. But the main issue i have is that when I receive a motion alert, i go to open and look and it takes way to long to open. Also if i could click on the alert and be shown exactly that playback. Im not using the push to email notifications because I really do not like giving out my email password. Is that really necessary? If so please let me know. But overall i am pretty pleases with the wireless system. And the picture is clear.Show lessshann999!
Would be 5 stars
Would be 5 stars if the most recent version of the app didn’t ruin push notifications. The most important part of alerts. Updated today and since then I can’t get any notification on the iPhone. I get failed to set setting every time I disable or enable push notifications from the app on any of my 3 devices. Please fix ASAP! Edit: Now 5 stars. Although my only complaint now is that I hope they edit the app motion event start time. It starts late in the app while the email video alerts actually start and capture the beginning of the event. Thanks for fixing the push notifications fast!
Edit: New update in app 3/23 has auto hiding icons when viewing and removed the option for stretch mode? Why? Make these both an option a let the user decide. This is really annoying! It also doesn’t remember the quality you had it on when leaving and coming back in the app or checking out other settings like clip. It always resets it now. Super annoying. What users would have wanted these new changes?Show lessSamWHReviews
Weak app
Have you ever had an app where you can’t change your password if you don’t have the present one? I may be wrong but I rarely change my password so when I need to change it it’s because I no longer can find it. Sometimes it says to put in the password and then won’t allow you to go anywhere in the app to even look for something that may suggest something you can do to get a password reset. You’re just stuck on that page until you close it out and start all over but end up the same place. I tried to move the lens of the camera. I got the circle to do so once. After that all I got was focus and zoom which didn’t work. Very weak app. Don’t buy the camera if you can’t do anything with it. I have 2 cameras so I’m stuck with something almost useless. Sound confusing..? It is. Seems like they would get a more useful app. Something with some useful and something more fun to use. I’m throughly disgusted. I’ve got cameras I can’t use because I forgot my password. If you research how to change the password it tells you to put in your old password. HA! If I had it I wouldn’t want to change it.Show lessLotgar
