Leave a Review Reolink
App is great, I’d like some more functions
The app works well, and not many problems. But the consumer is never happy are they? 1) ability to make scenes a shortcut for IOS. I use the scenes but it takes a bit to get to them to activate them. And I can’t set automation to the scense(every night I set it to night, every morning to home). 2) change notification sounds per camera. It would just be cool to heat a different alarm. 3)why can’t my Reolink pros work with Alexa? I spent $200 on them, why not make the available for the cloud devices? I do like reolink, but think there is a little more that could be done. Put it on your todo list please!!Show lessOkra683
Almost perfect
The app works wonderful and I love all the functionality that comes with it, but alas my only gripe about the app is that the motion sensor notifications come late, like 2-3 minutes late depending on the time of day it seems like. My fiancé and daughter could be playing in the drive way and the sensor will only send a notification minutes as opposed to maybe within 30 secs. Playback should also be a little bit faster to happen. I’m running this on the iPhone XS Max so it’s running as fast as it should be but that’s only a personal opinion. Other then that the app is on point and does what it should.Show lesswizardszonly
Update caused my cameras to have failed connection
My app was working fine until the last update. I have Reolink POE cameras. Never had any issues with connecting until now. Everyone it says failed connection of I'm using LTE instead of my home WiFi. I have full LTE bars and my Ring doorbell and Arlo cameras connect done with LTE. I will never buy any more Reolink cameras!
Updated to change my rating from one star to 4. I decided to turn off my NVR for about 5 minutes to see if that will help asks after turning it back on it works fine on LTE now!
The one main consistent issue I have is the horrible software they have. Trying to figure out how to rewind it is terrible. They could make it so much simpler but it's yet to happen.Show lessWdyer23
We Love
We love our camera’s, we have had then one year and they have impressed us very much! They were purchased, to replace the ADT ones we paid for monthly! No more monthly payments, for better service “our selves”. ... lol
We purchased 5 with solar panels, let me tell you we had major snow storms and -64 degree temperatures, and did I say major snow, and these little cameras kept working without any hiccups!
Color is fantastic, day and night. And the alarm works great, if any comes near the house my phone alerts me. It’s awesome when you are away from your home, out of state and know who is accessing your property all the time. Make us feel very secure we have quality equipment to protect our home 24/7.
I would recommend and buy more!
Can say the only negative is the reaction time to speak through the cameras feature, it’s a delayed reaction, and some times if someone is running it captures them but tends to be in slow motion and can’t tell face recognition to well.
Hopefully they fix this issue and it is even more perfect.
Thank you For quality products!Show lessRbust
Longtime User - Excellent App
I have had this app and cameras for over two years and they haven’t failed me. So much so I upgraded and got the New 4K wired system. Wired or wireless cameras the app works great with. No problem with playback or any of the features the app has. I don’t really use the motion sensor notifications because anything can set that off if the wind is blowing. I use the motion capture on playback because you can select to just watch the videos that were made from motion capture. The app seems secure and easy to use and it doesn’t crash on me. I travel a lot for work to different countries and it’s nice being amble to long into my app and see that my home is still secure. As long as you have WiFi the app will work great and you can access your cameras. I also use the app to speak through the in home camera to my family if they are not hearing the phone. Great App!Show lessSomething Nice!
Poor connectors not water proof. Night vision poor
I have four cameras and three of them went out do to water in the connections. Clips were green inside. Tried WD40 then coke, then baking soda and tooth brush. One went up for about a month then down again. Will hire someone to replace clips. Gets expensive and a lot of down time. Not made well for outside service. Mine are under the eves too however blowing rain one day got them.
Had another problem with poor service at night. My son added big square infrared systems and that helped a lot. Ugly as hell though and now a lot of wires. Mine were fours as they fives were on back order for weeks. Ordered a couple of fives but then I am out the cost of the others. Distance needing coverage on two is about 100 feet and not so well light. My RING on front door does well though.Show lessJmt092899
Distorted Picture on XS Max
The video picture is distorted when viewing on the XS Max iPhone. It's stretched to fill the width of the screen. Please fix this issue and keep the video out of the rounded corners of the screen and keep it from displaying behind the speaker notch on the screen. Also, fix the playback stoppage that we experience when accessing Control Center while viewing video content.
In response to your response, I have 3 different Reolink cameras on my security system. The cameras aren't the problem. They all distort the same on my XS Max. Any screenshot pictures I send will not show the rounded corner or notch display problems on the XS Max. Everything looks good on my iPad and the other XS iPhone, just not the XS Max, because of the wider screen size.
Ok, now responding for the second time to your requests for pictures:
The cameras are FINE. They are not a problem. The ONLY problem is the stretched display on one of my devices while using your app. All you need to do to replicate this is to get an iPhone XS Max and run your Reolink app on it. You'll see what I'm talking about.
Next sequential response:
Ah! You DO understand me. Yes, that's exactly what I'm saying. Your cameras and NVR are great. I'm a big fan of your products overall. This is just a minor app software issue. Still love you guys!Show lesssnky2k
Argus 2 with solar charger
After reading some of the negative reviews, I decided to write one, myself. Some of those negative comments have to do with the camera and not the app thus unfairly lowering the rating average.
I can honestly say I’m very happy with my camera and the app. The app is simple and user friendly. My octogenarian mother uses it daily on her iPad with zero issues. It’s easy to shut off the alerts from the app which I do when I’m working in the driveway under the camera. I shut the alert off for two reasons-the constant notifications drive me crazy and it saves the battery. When I’m finished I open the app and toggle to on.
I have no complaints about this app or the hardware. I highly recommend!Show lessScottisfogg
Could be much better.
One of the main features of this app is barely functional. When I get a motion alert for my camera, I tap on the alert and expect to see a thumbnail of whatever triggered the alert, or at least a link to the video of the event. Nope. It brings me to the live view where most of the time nothing is happening and Have no idea why I got an alert. I then have to scroll through the recording and waste data to see what happened. I have a much cheaper wifi camera that does this much better and it's incredibly frustrating. On top of this, I get an alert every time the camera automatically adjusts for lighting changes which happens about 10 times a day even on the lowest sensitivity.Show lessGravityisweak
I hate it!
I hit the five stars by mistake. The first one I bought had a camera that the writing was worn off. I sent the whole thing back bcuz it appeared used and it wasn’t cheap. I ordered from another company because it said it was plug and play. I am not real savvy on things but I can follow directions. Well most. I had a friend help when I couldn’t connect as he has a similar one. He couldn’t do it either. I switched cable companies and they connected it for me. It worked a couple days and now it only works on my tv. Unfortunately all I can do is look at the screen. I can’t change anything because it won’t let me sign in and I can’t check any activity on it. The cameras work when they want to and they are up on the corners of the house so they are hard for me to get to. We have a problem with our neighbor and I thought this was a good camera. I was wrong.Show lesswoosmama
