Leave a Review Reolink
Initializing kills desktop access!
EDIT: Trial and error finally got it initialized; unlike the desktop app it insisted on a password - nice image and replay works. But now the desktop app will no longer access the camera - gives “ User name or password error”. Adding the IPad password did not help. Great camera but using the apps is more frustrating than using FORTRAN. If I could give it zero stars, I would. END EDIT
The camera is great; works well over home WiFi with desktop app (after a couple days trial and error setup - instructions were mostly inscrutable). However, nighttime illuminator attracted so many Arizona bugs that nighttime storage was filled with bug movies. Had to cover illuminator and depend on yard lights - a remote illuminator would be useful. In spite of that it has been very useful for several years.
Unfortunately this IPad app senses the camera through the WiFi but returns failure to initialize messages and no hints for a solution making it useless - an instruction manual might be helpful. I gave it an unearned extra star because it has been so good with the desktop app.Show lessfmiwlxoo
E1 Pro met my need
Purchased E1 Pro for quick setup to allow remote monitoring for aging parents. Camera connections via iPad are usually quick and consistent. iPhone more finicky but seems to be conflicts with my VPN software. I have been able to adjust the motion detection and push alarms to work well enough. All cameras are inside and set for mostly auto function. Downloading clips remotely isn’t worth the time but access to the 64gb SS card is ok and allows me to check if my Alzheimer’s Dad has taken stuff out of the freezer and put in some drawer or other similar stuff during the night. Also let’s me help coach my mom on taking meds in the evening. I usually talk on a phone as the 2-way audio is a little weak but video is good enough to help her verify the right compartment in the weeks’ pill container.
There are various connection issues from time to time but overall has worked well and greatly reduced the number of times I’ve needed to run down for some mundane issue.Show lessScoWil888
App Won’t Connect
The app is unable to connect to the camera about 95% of the time when I’m not home, but when I’m on my home Wi-Fi of course it works. “Motion alerts” do work most of the time even when the app won’t show me the camera.
I have contacted Reolink support multiple times about this issue, they are not helpful. I have moved my router at home to where it’s within 10 feet of the Reolink camera, I’ve even changed ISPs, changed modems, and changed routers in the 10 months or so I’ve been experiencing this problem. No help.
Here is why I think it’s the app: I signed up for Reolink cloud so when I get the app notifications that there was a motion event I can log into the cloud and I can see the event! So it’s not exactly live but it’s better than nothing. If the camera can upload to the cloud and send me notifications on my app that proves that there’s nothing wrong with the cameras Internet connection!!!!
I have the Argus 2 which at this time is the most recent camera Reolink has. I should note that when I first got this, it worked pretty great, was able to connect to the camera 75% of the time. Some app update in the interim totally effed it up. Too bad because there don’t seem to be other options besides Reolink offering the same features, and I’d gladly buy more cameras if they could get this bug fixed.Show lessmoongazr
5 years Reolink customer
I’ve been using Reolink cameras for over 5 years and I have their early version to almost latest battery and power cameras .tbey have IMPROVED BIG Time and they are much better now but overall they still need to get on top of their game and solve some issues .setting up e-mail is pain and most of the times don’t work and they should make it easier or like Ring alarm system
-I have 5 cameras running at same times and sometimes I want to turn the alarm and I want to have all my cameras to Start alarming but you can’t and you only can alarm one camera .
Also the alarm is extremely quiet and useless it should be loud again just like ring productShow lessEjmin
A few major flaws
The camera quality is excellent, but the iOS app has some major flaws. First, it often will not allow you to load footage from very recent recordings, like from within the last 15 minutes. This is annoying when you hear or see something and want to go review footage from the last few minutes. This is impossible because the app will not load the stream.
Secondly, the app does not let you watch footage at 2x, 4x, 8x, 16x speeds like other systems do. This makes it difficult to rapidly scan footage to find something in particular.
Lastly, the iPad app doesn’t let you completely operate in landscape mode. Several functions require you to turn the iPad into portrait mode. This is annoying.Show lessBrent_
Great Product
I’d like to start by saying I’ve been an electrician and electrical engineer for 20 years and I have been installing CCTV and security cameras even longer and I will say hands down for the price Reolink is my recommendation to all my customers that don’t want or need more than 16 cameras. The picture quality is amazing, the reliability is better than that of Ring and Nest and the price is a fraction of the price. The night time adjustments to black and white at night is the best I have seen. I haven’t read the reviews but most of the issues and complaints usually have to do with the installer not understanding what exactly they’re doing. It takes me about 5 mins to add the app and cameras name the cameras bring the NVR online when applicable. Some are wireless without NVR and are just as easy to setup. I’m authorized dealer for a dozen brands and Reolink is what I have chosen for my own home and business.Show lessMrTaken79
I like it glad bugs r fixed but
Also if you forget the app password you have to delete it and start over. Mine has been having issues recording audio. I alhavr tonkeep tapping the sound icon eveb thonits set to record audionin live mode i have tibtaonitvtIbhave to keep oressing the sound icThis cam has great resolution. The app works well but sometimes struggles to connect to wifi and the date would not update before but it does now occasionally it struggles to connect to wifi but for me is working nhear or it is muted. I I have problems with jerks breakinh in and they tamoer with the caks too noike take battery out Unplug them. So i wisj theyd make one with a lock feature on the battery or some way nonone can mess with tge micro sim card sonit stops recordnh. Tgese have been probleme fornme.Show lessMoonchild1912
Fails when you need it most
I first bought a POE camera with SD card storage and that worked ok but the alerts were constant so I saw they came out with a battery operated camera with a PIR sensor which detects real motion and not just changes in pixels like the POE cameras. It set up fine and when my month of free cloud service expired and I got an email to renew my free subscription, the login info will not work so I can not use the cameras because they will not connect. When I first contacted customer support, I was told they were having an issue that was resolved so to try my login info again. It worked for almost a full day and then it happened again. So I contact support and tell them the exact same thing is happening again. The response is now it’s my camera and I’m obviously over the 30 day money back now so while my battery powered camera is having all sorts of problems, the POE camera was working. I thought maybe if I delete the app and redone load it I could get the issue fixed but now I can not view anything at all. Expect a long wait between email responses and no phone number that is US based to call.Show lessyayORnay0000000000000123456689
Great camera
I have had these cameras for 6+ months. I initially bought the first one unsure of the quality considering the low price. I had debated over several other cameras that are well known and higher priced. This one sold me on the price, sd card slot and free 30 day cloud storage. After installing and using the first, I was so impressed that I bought 2 more. I have the outdoor camera version with solar panel. I live in the country with poor internet quality and the camera and app work perfect. I have 3 cameras outside around the perimeter of my house and they all have use solar panel to recharge the battery. I agree with some of the other reviewers about sensitivity with bugs but if that is my only complaint, and it’s really not, then this is the perfect camera and solution for my needs. I have just now bought a 4th camera for my daughter’s house and I bought it because I was impressed with the quality, ease of use, and the initial features that I bought the first 3 for. I hope the development team of this company continues to be creative as I will be on the lookout for future new products.Show lessTracyNassar
Meh—average and inconsistent functionality
For no reason whatsoever the app decided the password was wrong for the camera. Considering it was already installed the reset maneuver was not plan A. Deleted and reinstalled app and it works again for now. Not so impressed.
The solar seems to work. Doesn’t charge quickly but that’s probably good for a battery that is going to always be on power. Did not fully charge after day 1 and awaiting to see what day 2 brings.
A cool feature to note is the base is designed so you can run a strap through it to mount the camera to a tree. This inspired me to use an inexpensive ratcheting tied-down strap to attach camera and solar panel to a 30”/side brick column. Seems to work quite well!
The interface is “ok” not great and is somewhat difficult to use on a phone, as it has small unlabeled controls.
Motion sensitivity is also “ok” not great since it does not seem to keep the few seconds video before it realizes motion so often I get the last second of someone passing the camera rather than the approach and departure. If it would do pre-trigger capture I’d raise the rating notwithstanding the other issues. I’m at 2 stars for now due to the inexplicable password issue.Show lessIP Attorney
