Leave a Review Reolink
App is clean but functionality could improve
I like the look of this app very well. It’s clean and crisp and the motion detection seems to work fairly well honestly. But sometimes there will be a spider to start crawling on it or wasp flying around it and my notifications will be blowing up. I wish there was a “mute notifications for 1 hour” or “drop sensitivity for one hour” or “rest of day”. I usually turn it off and forget to turn it back on later and it stays off for a week. Also a very big issue I do not like is when I click on the notification for my motion alert, it opens the app and shows me all of my cameras EXCEPT the one I tried to view. I have to back out of the window and start from scratch so it will fix the bug of hiding my notified window. I am confused
A not so big issue that would be cool though, would be to have the default open of the app show a 4 split window view of 4 of your main cameras instead of just one camera in the scroll. I’d like a quick view often of my cameras but I have to go through several steps to see what’s going on at home.Show lesszachtheman29
Would be 5 stars
Would be 5 stars if the most recent version of the app didn’t ruin push notifications. The most important part of alerts. Updated today and since then I can’t get any notification on the iPhone. I get failed to set setting every time I disable or enable push notifications from the app on any of my 3 devices. Please fix ASAP!
Edit: Now 5 stars. Although my only complaint now is that I hope they edit the app motion event start time. It starts late in the app while the email video alerts actually start and capture the beginning of the event. Thanks for fixing the push notifications fast!Show lessSamWHReviews
Great App - When It’s Working
This set up easily and quickly and worked well for a day or two. Then I encountered blank screens where the live image should appear. This I fixed by restarting the app or the device.
Then, a brief power outage. The thing then wouldn’t work thereafter in spite of closing/reopening the program, restarting the device, resetting the camera, removing and reinstalling the program, in other words, all the things one routinely does to fix a broken program.
Then, I finally got it running on PC but not iPad, or the other way around. The new issue was an alleged password error (false). At my wits end, I reset the camera one more time, and like magic, everything functioned again.
The above madness was many hours over two days. I’m still getting a warning to set a non-default password, although although I’m using a PW of my own significantly > 10 characters.
A couple of days later, it failed again. Reset fixed it. Then, same day, PC version wouldn’t connect. Nothing would fix until I uninstalled/reinstalled the program.
Conclusion - the thing is great when working but needs a good deal of help with its robustness. Knowing what I know now, I wouldn’t buy this product!Show lessKenKK3
Argus 2 WiFi Cam
Ok so here are few problems that I have discovered so far with my cams. I will list the pros and cons.
CONS
1) Cloud storage only records up to 8 second video clips only. There are no options to change that yet. I hope Reolink reads this and pushes an update to fix this to at least 1 minuet of cloud recording that would be an amazing.
2)Recording that gets stored on ur memory card only records up to 30 seconds. I hope Reolink also reads this and pushes an update where we have an option to record up to 2 or 3 minutes after a event is triggered. 95% of the time camera won’t record for several seconds after its 30 seconds of recording. When u go back to view the recorded footage u will see camera is missing a lot of the event that happened.
3) Cameras motion sensors only activate when an object comes from the side but, if u walk straight towards the camera with high motion setting on the camera will not active until ur almost standing directly underneath it. This defeats the purpose of having cameras, and when it finally decides to record u don’t get to the persons face. Hope Reolink can fix this somehow.
PROS
1) Excellent price
2) Great video quality
3) Good WiFi range
4) Loud and clear 2 way speaker.
5) Super easy to setup
6) Good battery life depending on how much activity is happening in front of the cam.
7) Easy to use appShow lessThe zombiemobile
Through ups and downs, this is still a great system
I have had the 4 wifi camera system for several years. Overall, I have been very happy. Installation went very smoothly -- basically plug-and-play. The only thing that slowed things down was running a LAN cable around the house to the NVR. Recently for no apparent reason, I could no longer access my wifi cameras on iPhones and iPads via my home wifi network or by cellular data. After several days of back-and-forth with support, a simple reboot of the NVR fixed the problem. I think their support has improved in the last several years -- much better communication.Show lessToddzilla47
Connection failures NO MORE!
Update: New review: Looks like the past few updates fixed my problem. The app connects on WiFi and on LTE, and it works great. I changed my review from 2 stars to 5 stars. Love it! Thanks Reolink for listening and doing something about it.
Old review: The app works great when I’m connected to the same WiFi in my house as the Reolink system. But once I leave the house, the app is useless. Connection failures are too common. And for the very rare times it does connect, the video is choppy, lags, and useless to even try to use. After reading these reviews of the app, I’m confident Reolink knows about this problem. It seems to be the most negative thing on here. Fix the connection issues and I’ll change the rating. I gave it 2 stars because it works great at home when connected to the same WiFi as the system. Otherwise, I’d give it 1 star. I use it on my iPhone X by the way.Show lessICUH8N
Developer Response
Hi Mr/Mrs, thanks for your review and sorry for the inconvenience. Could you please report this issue to the support team: https://reolink.com/contact-us/ and they'd help you to solve it soon.Everything works fine
Have Reolink Argus 2 with solar charger. Connecting the device with the app was straight forward with no problems. At this time only suggestion would be the ability to turn off the pop-up warning that says the quality of the network does not support the clear resolution please select fluent resolution. I disregard the pop-up and leave it in clear (works fine). Other than this no problems with app or camera very clear pictures and video. One other thing I would like would be an audible alarm on iPhone loud enough (adjustable) to wake you up so you could get advance notice if someone is approaching your front door. Developers can you help with this??Show lessFlinstone
Great app
After reading a bunch of the negative reviews I felt compelled to leave one of my own. I have had the app (and 5 cameras - 2 4MP bullet cams, 2 4MP domes, 1 C1 WiFi) installed for the last month. This app has met my expectations ever since install. It was very easy to connect my cameras to the app and I find it much easier to control their settings through the app then through the NVR. The video and audio quality is amazing but that is going to differ depending on your personal internet speeds. Video playback within the app is ok but could be better. Controlling the playback is the hardest part. If you want to specifically see a certain time it can be difficult fine tuning the playback to where you want because you have to use a finicky slider to get to the time you are looking for.
The only reason I gave it 4, instead of 5, stars is because of the motion sensing capability. This really is more of a Reolink issue though and not the apps fault. As other users have stated, if you turn motion notification on you will be getting messages all the time. Even when the sensitivity levels are decreased and you adjust the field of sensitivity. Overall though, I use this as a nice back up to my Abode alarm system and it gives me the ability to remotely check on any unexpected status changes or alarm activations. Love the system and plan on getting another C1 camera, in the future, to be used as a nursery camera.Show lessJrob726
Fix the connection issues
Really too bad. The cameras are real good quality for a very good price but this app is useless if you want to look at live views remotely. There are a number of complaints in previous reviews and the response is always canned. This issue
has prevented me from buying any more of these cameras and I’m sending the one I purchased back. Such a shame.
Heard back from the support team and was instructed to update the camera firmware to a test version that is available on the firmware download site. Since the upgrade I have connected over cellular network over 10 times with no issues. Have yet to see a connection failure since the upgrade. Thanks Reolink fo fixing this issue. Very happy with this camera and plan on purchasing at least 6 more over the next few months.Show lessichi9900
Still useless
App update installed and I still cannot connect unless I’m at home on the same wifi as the camera. Another issue, though it’s unrelated to the app, is the battery life of the camera itself. Could the manufacturers have chosen a more expensive non-standard battery size? I seem to be going through batteries every couple of months, and at $20 a pop, it’s ridiculous. There are better options.
Apr5: So, check out the developers answer below. There reply is a very courteous “we’re sorry to hear you’re having an issue, please contact customer service so they can remedy this for you” canned answer. Well, I did that. They’re answered me promptly, but their solution was as useless as this app has become. They informed me that I was outside the 30 day window for a return/refund/replacement (which was an automatic as I’d ordered the initial camera off their Indiegogo campaign and I was outside that 30 day window they day it arrived ...4 mos after I payed for it). Instead they offered me 10% off their new $130 solar version (with which I had to purchase the solar panel separately at >$20 as well). I fail to see how the solution to my $90 mistake is spending an additional $140 on their “better” version.Show lessERDoc10
Developer Response
Hi, thanks for your review and sorry for the inconvenience. Could you please report this issue to the support team: https://reolink.com/contact-us/ and they'd help you to solve it soon.
