Personal security request
I am concerned about the personal security involved when having full control of my life savings on an app which I am forced to use because ABSA says so. The criminal trend nowadays is for them to force a person to open the app and transfer life long savings to them. The app covers ABSA because the transfer would have been authorized on my app with log in by me.
I would like ABSA to update the app, where I can have a second password that when I log with this one it shows a small (configurable) value in an account that does not exist and will work like it is really transferring from this app and then shut down with a notification “insufficient funds”. Then it must disable the app saying there is a technical issue.
I would like ABSA to update the app, where I can have a second password that when I log with this one it shows a small (configurable) value in an account that does not exist and will work like it is really transferring from this app and then shut down with a notification “insufficient funds”. Then it must disable the app saying there is a technical issue.
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Verification failure
The Absa Banking App has become extremely frustrating to use. Every time I try to pay someone, it asks me to approve a verification request on my primary device—the same phone I am already using. The notification arrives, but tapping it does not allow me to approve the payment. Instead, the app automatically logs me out.
I have already followed the recommended troubleshooting steps, but the problem persists. It started before the latest update and has continued afterwards. Payments previously worked without any issues, but I am now unable to pay people. Please resolve this urgently, as it is preventing me from accessing an essential banking service.
I have already followed the recommended troubleshooting steps, but the problem persists. It started before the latest update and has continued afterwards. Payments previously worked without any issues, but I am now unable to pay people. Please resolve this urgently, as it is preventing me from accessing an essential banking service.
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Consultant Natasha Fredericks
Our server was fantastic
Very user friendly
This app compares to world standards in banking!
Very limited banking functions
Your AI agent is never able to assist with any of my queries. Always responds with irrelevant information to my questions or does not understand what I am looking for, does not know where to take me when I’m looking to perform certain functions on the app. Then when I ask to speak to human agent on the app that function is not available. App is too basic. It feels like I’m using a banking app created decades ago. Little innovation in the app. Why can’t I see list of upcoming debit orders and fixed expenses in my account and what my estimated balance would be after those payments are made? I can’t deposit into one of my Deposit savings accounts on the app? Why? No additional added services linked to my vehicle and property that are financed by ABSA, eg value of the car or house, view documents linked to my assets, the list goes on….
There’s so much additional services other banks offer on their apps that are not available on ABSA. We need to move with the times.
There’s so much additional services other banks offer on their apps that are not available on ABSA. We need to move with the times.
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Worst banking app in the world
Genuinely the worst app I’ve ever used. Always laggy, always slow, terrible features. Hate this app so much.
Slow and outdated
The app feels so outdated and slow, every time you tap on something it has a loading time.
TLS error
New version of app causes issue that comes up with TLS error code . Frustrating
App freeze when making payments
Frustratingly every time I now make a payment, the payment goes through and then freezes. Unable to download proof of transaction or go back to affect another payment. Have to resort to screenshots and/or go back into the app to download a proof of payment. Very annoying and wasting valuable time.
Give me access to my money.
I am extremely disappointed with the ABSA and the Banking App and the way my FICA verification has been handled.
For several days I have been unable to access my own money because my account was apparently not FICA verified. My business has been affected and I cannot make transfers or pay my debit orders.
One of the biggest problems is ABSA’s communication. Important matters such as FICA verification should not be hidden in pop-up messages that disappear. The app constantly interrupts users with promotional and informational pop-ups, making it easy to dismiss something genuinely important when you’re busy working. Critical account issues should be communicated through a clear, permanent notification, SMS, email, or secure message that remains visible until it is resolved.
I have spent a long time on the phone with consultants, and unfortunately the service was disappointing. Instead of receiving practical assistance, I was repeatedly told that my account was not FICA verified. I have uploaded my ID document at least five times—possibly even ten times—and yet the problem remains unresolved.
It is unacceptable that a bank can prevent a customer from accessing their own funds for days because of repeated system or verification failures. I expect a bank to have reliable processes, clear communication, and customer service that resolves problems rather than prolonging them.
This experience has caused unnecessary stress, wasted hours of my time, and disrupted my business. I sincerely hope ABSA improves both its app and its customer support because no customer should be locked out of their own money for days without an effective solution.
Even after I complaint still no one from ABSA has contacted me.
For several days I have been unable to access my own money because my account was apparently not FICA verified. My business has been affected and I cannot make transfers or pay my debit orders.
One of the biggest problems is ABSA’s communication. Important matters such as FICA verification should not be hidden in pop-up messages that disappear. The app constantly interrupts users with promotional and informational pop-ups, making it easy to dismiss something genuinely important when you’re busy working. Critical account issues should be communicated through a clear, permanent notification, SMS, email, or secure message that remains visible until it is resolved.
I have spent a long time on the phone with consultants, and unfortunately the service was disappointing. Instead of receiving practical assistance, I was repeatedly told that my account was not FICA verified. I have uploaded my ID document at least five times—possibly even ten times—and yet the problem remains unresolved.
It is unacceptable that a bank can prevent a customer from accessing their own funds for days because of repeated system or verification failures. I expect a bank to have reliable processes, clear communication, and customer service that resolves problems rather than prolonging them.
This experience has caused unnecessary stress, wasted hours of my time, and disrupted my business. I sincerely hope ABSA improves both its app and its customer support because no customer should be locked out of their own money for days without an effective solution.
Even after I complaint still no one from ABSA has contacted me.
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Worst ever
Worst bank & banking app on the planet. They keep adding things no-one (like abby) & removing things we actually use
Slow slow slow!
Infuriatingly slow application, especially when using it abroad. Forever watching the loading spinner.
I am very unhappy with ABSA
Last year I made a payment to Besta bouers an Asbes company - my husband was busy dying of cancer. I typed in one wrong digit - but the correct account name. The payment went through to someone unknown with an FNB account. As soon as i found out WITHIN THE STIPULATED 30days - i contacted FRAUD and DIGITAL at ABSA.
For months the bank kept me hanging on with a new case number EVERY time i enquired what is going on - while i became a widow. Like an idiot i believed ABSA will turn the payment around and retrieve my money. NO HELP FOR A LIFE-LONG CLIENT. Zero. I plan to move to another bank as soon as my husband's stuff is done. What makes it worse, my husband worked for ABSA, and gave all his working years to this bank.
M. Pieters
For months the bank kept me hanging on with a new case number EVERY time i enquired what is going on - while i became a widow. Like an idiot i believed ABSA will turn the payment around and retrieve my money. NO HELP FOR A LIFE-LONG CLIENT. Zero. I plan to move to another bank as soon as my husband's stuff is done. What makes it worse, my husband worked for ABSA, and gave all his working years to this bank.
M. Pieters
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Tap to pay temporary lock
The mobile banking app is the best innovation that has been created, as it has changed the way we are banking, to a more simpler and convenient way, 24/7. Still customers need to go to a branch to pause the tap on the bank cards, which creates waiting time in the branches, time and energy wasted just for a simple function which could be added on the app under the temporary lock function. If a client’s card get lost/ stolen the tap, which if not paused, is a risk, can then immediately pause the tap via the app and prevent the card from being used.
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Great Banking
Fantastic, user friendly and efficient banking! Thank you Absa
App not working from us store
I’ve not been able to use my banking app for weeks even after reporting telephonically and on x it keeps wanting to do live verification after that it asks me to register the account I’m so frustrated and no one wants to help me
Mrs P P Moodley
I bank at Absa for many, many years and I had no problem. Inter banking guys always so helpful.Thank so much
International services
First class biz rating by Google Reviewer
Inoperable functions in app
Note to the developers. It is very frustrating. Each time you perform a function in the app, so say you do a payment and complete it, then the app returns to the main menu or Home Screen, the app then freezes. No buttons can be pushed, can’t log out, nothing. I have to close my app and then have to log in again. Please can this be looked at. Been like this for a very long while now. Also the Ultimate Banking upgrade button is not functioning properly either. When you click it, it takes you to the main website and page always says, Technical error. Goodbye for now. Also been like this for a very long time. Please fix these anomalies
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Stupendous
Excellent service!!
