Horrible
App randomly forgets passwords and username. Sometimes stops working for no apparent reason even after restarting phone
App not working
Unable to log into app to pay or review bill. This has been going on for at least a week
Monthly password reset
Annoying. Every single month have to reset password. Ludicrous
Terrible Bugs
Trying to compare bills results in a Session Expired error every time. Login multiple times and it errors out. No ability to compare bills. So many bugs.
Last update
Ever since the last update I have to change my password every time I open my account. Such a horrible service.
AEP
No puedo abrir mi app
Updated, now it’s not working
I can’t get into my account after this last update. It’s saying it’s sending a reset option to my email but I am not receiving any email from AEP to reset. Please help
Crooks
They not only like to hike the rates every chance they get after bribing the Public Utilities Commission Ohio but they like to force you to get updates all the time and locking you out of your account because they have an app update they don’t alert you about. For all the money you profit off of us citizens, fix your app.
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Stopped working during power outage, then ages for a review?!?!?
Right when it was needed the most (AEP has no idea where its product is not working) the app entirely stops working. It is as if they didn’t anticipate that lots of people would need to use it at once.
Hours later I’m able to report the outage and this app interrupts everything by putting a nag screen over the top of everything.
I’m sure it is all good they will ask for another rate increase to deal with having to read all these reviews.
Hours later I’m able to report the outage and this app interrupts everything by putting a nag screen over the top of everything.
I’m sure it is all good they will ask for another rate increase to deal with having to read all these reviews.
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No bueno
price will double every month and becomes ridiculously priced.
Good Company
If this app didn’t have consistent updates that require you to update to use the app then I would give it five stars otherwise it’s annoying to keep updating something when there’s nothing wrong with it. They say it’s updated for security and they fix bugs but again there’s nothing wrong with the app and who in the hell is accessing our AEP accounts without paying the bill.
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Fix the Darn App
I don’t even need to state the issue. There are plenty of reviews saying the same thing. It’s been almost a year of the app being unusable because none of AEP’s customers can get past the login screen. I have to use the website to pay my bill, when the reason I downloaded the app was to AVOID the website process. No excuse, fix this app before it becomes a scathing article.
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Help🙃
Hello,
I’ve used my AEP app for quite awhile now, it’s always worked great, so convenient! The last couple months it will randomly not remember me, no matter how many things I’ve tried it still brings up the message that it can’t login me until I change settings? This makes no sense as it is set just as it’s always been. Does anyone have a suggestion on how to fix it? Thanks!
I’ve used my AEP app for quite awhile now, it’s always worked great, so convenient! The last couple months it will randomly not remember me, no matter how many things I’ve tried it still brings up the message that it can’t login me until I change settings? This makes no sense as it is set just as it’s always been. Does anyone have a suggestion on how to fix it? Thanks!
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App not working
I have been using the AEP app for sometime nowI and it will not let me on the website to pay. I hope AEP will fix the issues before the next billing cycle.
Bugs fixed?
I’ve been using this app for years & have loved it! Suddenly, it won’t process my payments. I called customer service & they said I could make the payment over the phone, which I declined to avoid the processing fee. The customer service representative told me it should be fixed after 5 that day. This is month 3 & it still hasn’t been resolved so I guess I’ll do it over the phone before I get disconnected. (I have also checked for possible updates but their aren’t any)
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Not functioning
App always says “connection failed” when I sign in. Says it can not connect with host. Kinda hard to monitor my account when I can’t even use the app. All my other utility apps are working just fine so it’s only an AEP problem.
ADA Compliant, can’t be, App Poorly Designed!
For an older person like myself this app is very hard to see and read. Additionally the maps in the app does not work. Poorly designed!
Session Expired
Normally a decent app but it’s broken since the latest update. Session says it expired and just a login loop.
Please fix bugs!
So many bugs.. my biggest one is when I try to view my energy usage tab and get “session expired - your session has expired and your task did not complete. Please log in and try again”
Just trying to view my usage since yall installed this nifty new “smart meter” and tell us we can view our energy usage in 15 minute intervals.. but it doesn’t work…
Just trying to view my usage since yall installed this nifty new “smart meter” and tell us we can view our energy usage in 15 minute intervals.. but it doesn’t work…
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The worse
Aep is literally constantly robbing us.
