ID Review
The ID review takes forever. I have waited and waited for the validation to go through.
A serious fintech company shouldn’t keep potential client waiting too long for ID verification where there are so many options. You guys should improve.
A serious fintech company shouldn’t keep potential client waiting too long for ID verification where there are so many options. You guys should improve.
Can’t verify my account…it keep loading
This app is a mess…always having technical glitch issue all the time,do better
I Do Not Recommend
I do not suggest using this platform. You will have no issues assign your money but once you want to take it out - Beware! You cannot.
You will receive error messages and customer service will tell you that it is under maintenance. We have been trying to withdraw for months.
Please read the other reviews and you will see the same notes.
You will receive error messages and customer service will tell you that it is under maintenance. We have been trying to withdraw for months.
Please read the other reviews and you will see the same notes.
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Money stuck in account, no refund after weeks
I recharged $150 in early May, but the money has been stuck in my Afriex account and I cannot do anything with it. I can’t cancel the transaction, I can’t send the money, and I can’t withdraw it. I contacted WhatsApp customer support on May 18 to request a refund, but it has been almost a month and the issue is still not resolved. This is extremely frustrating and unacceptable. Holding a customer’s money with no usable function and no timely refund is a very serious problem. I do not recommend this app until they fix their refund and customer support process.
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Ineffective issue management and resolution
Customer support and issue resolution is quite poor and ineffective for a company of this size. It takes forever to resolve issues and it seems the left hand doesn’t always communicate with the right hand leaving the customer in distress for an extended period of time.
