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AHS: American Home Shield

AHS: American Home Shield

America’s Best Home Warranty

55K ratings
385 reviews
🌟 Lifestyle
Free

Details

  • Released
  • Updated
  • October 29, 2024
  • August 20, 2026

Features

Developer

Frontdoor Incorporated
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AHS: American Home Shield screenshot #1 for iPhone
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AHS: American Home Shield screenshot #10 for iPhone
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About

This app provides protection for home systems and appliances, connecting users with qualified repair professionals. It allows users to manage their accounts, track service requests, and even offers free video chat support for select plans to help diagnose and resolve issues quickly.

✓Access account and plan information
✓Free video chat with repair experts (select plans)
✓Submit and track service requests
✓Manage payment information
✓Access special offers
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What users say

Summarized from real user reviews of AHS. Based on 55K reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Lifestyle app.

Positive things

  • 👍Easy to use
  • 🚀Better than website
  • 💡Great app and easy access for help
  • 👍Excellent service
  • 👍Must have home warranty

Negative things

  • 🐛Same service and still a problem
  • 💰Service fee concerns
  • 🔧Terrible service and incompetent technicians
  • 🐛Horrible service, complete rip-off
  • 🐛App issues and limited options
See all reviews

What's New in AHS

2.34.31

August 20, 2026

This latest version includes the ability to reconnect with an Expert if they’re available for a past video call in addition to various bug fixes to make taking care of your home even easier.

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User reviews

Most RecentHighest RatedLowest Rated

Free video chat

The tech that we worked with was very helpful and knowledgeable. Awesome job.
They call him FredThey call him Fred

Most everything has a loop hole and isn’t covered.

I’ve had (AHS) for several years on numerous houses, however the quality of service and coverage has went down drastically. Most everything I call about either isn’t covered or o have to pay additional amount for.
RecordlegendRecordlegend

Best of the best

Have had AHS since I bought my home 17 years ago. Not sure how many times I put in a call, but I get fast results. Would recommend using this company over any others.
HDD1957HDD1957

Commode

My commode is not fixed. It was steady, but causing drippage
 from underneath it now it is not steady at all not satisfied with it at all.
I need it fixed as soon as possible because I am not satisfied and scared for it being so wobbly
xhfdsbxhfdsb

Easy to use

I really appreciate this app that scheduling service requests and seeing all the features and benefits is easy to navigate. AHS has been a great warranty company for our home.
Stylin'SStylin'S
See 380 more reviews

Developer apps

Frontdoor-Home Service Experts
Frontdoor-Home Service Experts

Video Chat for Home Projects

🌟 Lifestyle

(1.3K)

Free
With Ads
See developer apps

User experience

🐞

Reported Bugs

2 issues

Delayed repairs and refunds

Bug

Unreliable service and broken promises

Bug
✨

Requested Features

3 requests

Improve customer service and technician quality

Feature

Provide better coverage and reduce service fees

Feature

Fix app issues and expand repair options

Feature

FAQ

What does the American Home Shield app do?

The American Home Shield app enhances the home warranty experience by allowing users to access their account and plan details, submit and track service requests, manage payment information, and take advantage of special offers. It also features video chat with repair experts for select plans.

What are the key features of the American Home Shield app?

Key features include accessing your account and plan information, submitting and tracking service requests, managing payment details, and viewing special offers. A notable new feature is the ability to video chat with live repair experts for free on select plans, aiding in quicker issue resolution.

Is the American Home Shield app free to use?

The American Home Shield app itself is free to download and use. The services and protection it facilitates are tied to American Home Shield's home warranty plans, which require a subscription or payment. The video chat feature is also free for members with select plans.

Who is the American Home Shield app for?

This app is designed for homeowners who have an American Home Shield home warranty plan. It provides a convenient digital tool for managing their warranty, requesting service, and communicating with repair professionals, ensuring their home systems and appliances are protected.

How does the video chat feature work?

For AHS members with select plans, the app offers a free video chat option with live repair Experts. This feature allows for remote diagnosis and guidance on home fixes over the phone, potentially speeding up the repair process and providing immediate assistance.