Poor system
Poor live assistant
ACAlbert chong
Very buggy
I can never check in online using this app as it doesn’t fill out the nationality field after scanning my
Passport but I cannot manually add it. Very poor experience
Passport but I cannot manually add it. Very poor experience
TTeaboo9
Bo is useless
I’m getting emails everyday about just one of my flights 54 in the last week and if it doesn’t stop I’ll cancel all my flights
FFUCarrielam
Worst Airline and Flight App
This airline does not have any phone customer service. You message them on the app (AskBo) and after waiting for half an hour somebody comes writes hello. He/she will never understand what you are talking about. After 2 to 4 messages, they suddenly close the ticket in the middle of the chat! By the way there is no 1 * zero change fee! Its a scam. When you go to change your flight dates on the app, they will show higher prices in comparison with what is shown publicly on the AirAsia website for the same ticket. The difference is huge and you almost end up paying for 70-80 percent of the new dates ticket price for a "zero change fee" ticket!
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DDanisalao
Atrociously dysfunctional
After the website had failed me on at least a dozen different fronts, I decided to download the app. It is incredibly buggy, will not even let me sign in,Has an ancient phone number for me stored that I cannot change. I've spent over two hours simply trying to check into my flight.
Bbubble-bum
