One little tweak please
The app works well and my coverage is great. But I’d really like to see my usage history as well as my funds balance? Currently all I see is how much data is left. It would be useful if I could see how much data I’ve used and when? I have a data only plan. Thanks 😀📲
Two years down the track & this is still unavailable, why?
Two years down the track & this is still unavailable, why?
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Unbelievable
I have only had my sim which I ported across since yesterday morning. I assumed everything was fine as I had 5G, could text and make calls. Unfortunately not the case. So far (it’s been over 30hrs) I have not been able to receive calls. I have contacted and emailed Aldi mobile support multiple times. All they can do is tell me to reset my phone, take the sim out and back in, but nothing else. From what I’ve been informed, it is a porting issue that needs to be reset, but Aldi mobile can’t seem to help. Then they tell me they’ll get a technician to call me. How?? I can’t receive calls!!!! In the end I asked if it were easier to buy another sim from a different provider and just get a refund from Aldi Mobile, to which I was told, “probably yes”. I’m am flabbergasted by what I’ve had to go through, just to try and get my incoming calls working.
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Can’t recharge
If you run out of credit, ALDI Mobile cuts you out completely from their own portal, so recharging isn’t an option. Pretty average experience.
🛑🛑🛑 If you’re on Apple devices, DON’T USE ALDI MOBILE!
These guys never bother to test their service on Safari web browser.
If you try to recharge your service using existing credit, the recharge WILL FAIL. Nothing happens when you press the “Recharge” button.
I had to use the Chrome browser on my Mac to make that darn button work. All browsers on iOS and iPadOS will fail because they all use the same underlying WebKit engine (which will NOT work).
It seems like they don’t want to get paid for having a broken website that doesn’t work with Safari. 👎👎👎👎👎
If you try to recharge your service using existing credit, the recharge WILL FAIL. Nothing happens when you press the “Recharge” button.
I had to use the Chrome browser on my Mac to make that darn button work. All browsers on iOS and iPadOS will fail because they all use the same underlying WebKit engine (which will NOT work).
It seems like they don’t want to get paid for having a broken website that doesn’t work with Safari. 👎👎👎👎👎
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This app is completely useless
This app does not provide a single piece of useful information, including any outages or service updates which explain or allow me to report that I have had no mobile data coverage for the past 3 days. There is no support services or live information of any kind.
Poor App worse customer service
The app never works when you need it. Customer service/support is non existent, reception is just as bad as Optus and vodaphone in the upper mt Gravatt, 8miles plains area of Brisbane.
Missing data tracker info
Ok app - missing data tracker on how much balance data. Won’t be too difficult with this day and age of AI.
Update
Overall amazing however really quick to lose data so I changed to the unlimited call and message option which then stopped working before and after update. This is highly frustrating. Please fix it ,thanks.
Do not use!
The credit balance keeps shrinking even though I'm not using the phone at all. This is criminal. Don't use aldi mobile!
Putrid service
Aldi uses a very limited percentage of the Telstra service towers, too many black spots and slow performance. I changed back to Telstra and Aldi cancelled my plan before I had received my new sim leaving me stuck without internet and phone for 5 days! Offshore call center would not help.
DO NOT BE FOOLED BY THE CHEAP PLAN!!
DO NOT BE FOOLED BY THE CHEAP PLAN!!
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disgusting.
Hey guys, don’t bother. a basic plan used to be $15, but they kept hooting the price so the cheapest you can get now is 44£ ($23AUD)
Aldi will also charge you 52£ (10$aud) for ONE gb. I can’t even change services because somehow by coincidence, every app had failed to use my previous phone number. I just genuinely hate this service sm gang and I can’t even abandon it 💔🥀
Aldi will also charge you 52£ (10$aud) for ONE gb. I can’t even change services because somehow by coincidence, every app had failed to use my previous phone number. I just genuinely hate this service sm gang and I can’t even abandon it 💔🥀
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aldi mobile
worst data, never properly recharges, so bad don’t recommend
Not happy
It would seem that Aldi, now has an updated version of their app.
My phone will not accept this new app, as it is apparently to old ?
I’ve been a loyal customer to Aldi mobile for at least 8 years .. .. and now I’m nothing to them - what an absolute disgrace. I have lost my accumulated credit, I am unable to recharge - so I now either change to another carrier or buy a new phone.
Not at all happy. 😡
My phone will not accept this new app, as it is apparently to old ?
I’ve been a loyal customer to Aldi mobile for at least 8 years .. .. and now I’m nothing to them - what an absolute disgrace. I have lost my accumulated credit, I am unable to recharge - so I now either change to another carrier or buy a new phone.
Not at all happy. 😡
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App keeps crashing
App keeps crashing
Soo bad
Probably the worst app on the App store
App not updating
I cannot use this app anymore as it wont even update and without the update its refusing to work. Poor app development and support ! Do something about it Aldi mobile we are paying you for a service do the right thing by your customers!
I
For the past few years I have had no problems but that you can’t recharge your credit
FORCED app updates.
So. I’ve been with Aldi mobile for at least 7/8 yrs now. I have two accounts, personal and work number. I rarely have big drop outs and generally am pretty happy with the service. My biggest gripes are IF you have to contact them, overseas call centres are annoying to get through to and with. And I’ve always had a problem with how the recharge works and how it sometimes will drop you out of service for an hour or two if you auto recharge. So. I manually recharge just after midnight every month, but forgot to last night. Woke this morning and i couldn’t log into the app to recharge cos it forced an app update. But. I hadn’t recharged. So. I couldn’t access AppStore to update the app. A bit dumb don’t you think?? Do NOT force updates on something you need to actually be accessible to use the App Store!! Luckily I had their number to call and waited only ten minutes to have someone manually recharge. Yet. They didn’t apologise. Wouldn't take my feedback to pass on. And said that it may take an hour to reset.
Luckily it did come back up immediately and I’ve downloaded the ugly looking new app. But geez Aldi. I don’t think you understand not everyone has another connection. I have zero other connection to update or recharge. We’ve just gone backwards a few years to when you wouldn’t let a user view the app if you were out of charge or data. Rethink the simple things before FORCING UPDATES. Otherwise. You’re usually pretty good for set and forget service with pretty reliable connections that I’ve recommended so many family and friends to.
Luckily it did come back up immediately and I’ve downloaded the ugly looking new app. But geez Aldi. I don’t think you understand not everyone has another connection. I have zero other connection to update or recharge. We’ve just gone backwards a few years to when you wouldn’t let a user view the app if you were out of charge or data. Rethink the simple things before FORCING UPDATES. Otherwise. You’re usually pretty good for set and forget service with pretty reliable connections that I’ve recommended so many family and friends to.
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Prices keep going up, and up, and up
If you’re gonna have $23 as your cheapest mobile plan option, you can say goodbye to a good chunk of your business. It wasn’t long ago that the cheapest plan was about $15, then you got rid of that, then you got rid of the $19 plan. What’s the end goal here, Aldi? Are you gonna work your way up to a $100 plan minimum? When are you gonna be happy?
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Really improved app
the newly improved Aldimobile app makes it easier for me to manage my services and easy to use and manage
