Hate this app, almost as much as the bank
This app does not work, and the bank themselves have had me remake my account 3 times just for nothing to change, then if your a hard working person like myself who works a 9-6 your kinda sol because there is no 24 hour service line so with this bank I just got to hope they do there job and get stuff sorted out, but if they have too hard of a time to do that even
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EEdwards0910
This app doesn’t work
I opened up an Alerus banking account and everything went good, no problems whatsoever I wait for my card to arrive and everything but then when I try to enroll an Alerus account, NOTHING works, I can’t login because I don’t have an account but then it won’t let me enroll because I have an account, I sit here for 2 hours a day trying to fix my app and calling people to be hit with a “password tries exceeded” and then I think to myself I’m going to go run into a tree, Alerus fix your app
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PPleh47
Response from developer
Hi, we’re sorry to hear about your experience. That’s not what we want for our clients, and we’d like to help get this resolved. Please contact our Client Service Center at 800.279.3200 so our team can take a look and assist.
Great banking experience
Love the layout & easy transfer options!
LLRHams
Awful
I’m switching banks because this app is so bad. I’ve lost track of how long I’ve spent talking to “customer service” trying to fix recurring problems. Save yourself the headache and find a different bank
NNorthernLights22
Not good
I do not like the new app. I liked the bank and the app much better before Alerus. Getting set up was too confusing, especially trying to enroll Face ID. I also don’t like the new homepage. I preferred when the app opened straight to my accounts instead of having to scroll to find what I need.
NCNot as confusing
Response from developer
Thank you for your feedback. We’re sorry the new app hasn’t been as easy to use as expected. We appreciate your comments about setup, Face ID, and the homepage layout, and we’ll share this with our team as we work on improvements. If you’d like help with setup or Face ID, please contact us at 800.279.3200.
