ALL Accor User Reviews

What users say

Top reviews

Broken booking system since the new update

Ever since the latest app update, I can no longer book any stays. Every single booking attempt fails at the checkout stage with the error message: "Something's gone wrong. Payment attempt failed." I have not changed any of my account details or payment methods. Please fix this bug as the app is currently unusable for loyalty members.

[Update] But it’s working again without any app updates. Thank you!
Show more

Response from developer

Dear Client, We were able to identify the problem concerning the display of bookings. It will be resolved in the coming weeks. In the meantime, we invite you to consult your reservations via our website, from your mobile browser or from a computer. Concerning the second part of your message, thanks for your feedback. I have forwarded it to the relevant team. Best regards, Cyrielle, on behalf of the Accor ALL App team

Otima localização

Sempre encontro um ÍBIS quando preciso

Protection accès toujours limitée

Bonjour.
Sauf erreur de ma part, l’application et probablement votre site web aussi ne proposent toujours pas de double authentification (code S2A) via une application de type Authenticator (Microsoft, Google, Apple ou autre). A l’heure actuelle où tous les sites se font pirater leurs données (le vôtre aussi…), ça me semble une nécessité impérative. Ça ne rend pas plus robuste vos serveurs, mais au moins ça nous protège mieux nous contre une usurpation de compte.

Quand on utilise Connect With Apple pour accéder à son compte, la modification du mot de passe reste possible dans les paramètres de compte. Ce qui n’a pas de sens parce que théoriquement il n’y a pas de mot de passe. Uniquement une « clef » d’identification validée par Apple. Une modification de ce « mot de passe » dans cette zone pourrait elle avoir un effet catastrophique ? Je n’en sais rien mais cette zone devrait être « grisée » et non accessible pour ce type de connexion (probablement idem pour connexion avec Google)
Show more

Pay at hotel

Why does it say pay at hotel and you have charged me?? That’s rubbish

Qualidade

Excelente

Best Booking App

Great prices and services

Brilliant hotels

So easy to book a complex trip to Canada using the app. Super selection of hotels.

Otimo

Otimo

Reliable

The All app is great to use and easy to see what’s happening

comgrats

east to book

Facilidade

APP bastante intuitivo.

Great selection of hotels around the world

I’ve had an excellent experience with Accor Plus. The membership offers a fantastic selection of hotels across New Zealand and around the world, making it easy to find quality accommodation for both weekend getaways and longer holidays.

I’ve recently stayed at Pullman Rotorua, Sofitel Auckland, and Mövenpick Wellington, and every stay has been enjoyable. The hotels have all been well-maintained, the staff have been welcoming and professional, and the Accor Plus member benefits have added great value to each visit.

If you enjoy travelling and appreciate having access to a wide range of quality hotels, I highly recommend Accor Plus. The membership has definitely been worthwhile for me.
Show more

Travando

O app está travando quando usa pesquisa e filtros

Response from developer

Hello, Thank you for bringing this issue to our attention. I invite you to contact us by email (at App.ALL@accor.com) and include your loyalty card number, screenshots, and the description of the problem encountered. We will be able to provide a more specific answer that I hope will be helpful. Best, Camille, o.b.o The ALL Accor App team

Best thing Ever!

I’ve been at AMEX user over 10 years unfortunately I didn’t know I had access to all this accor gold I’ve never go back!

Canberra boy

Fantastic app

the app is not working

the error message: "your application is experiencing a problem. to continue, login in to your account" pops up even after multiple login attempts. pathetic.

“Um problema técnico interrompeu o carregamento da sua página.”

Acesse o app e resolva tudo de forma rápida……..”Um problema técnico interrompeu o carregamento da sua página.”

Response from developer

Hello, Thank you for bringing this issue to our attention. I invite you to contact us by email (at App.ALL@accor.com) and include your loyalty card number, screenshots, and the description of the problem encountered. We will be able to provide a more specific answer that I hope will be helpful. Best, Camille, o.b.o The ALL Accor App team

Useless

I’ve used them for about two years now and now I can’t access my account as it says it doesn’t exist. but I can’t create a new one as it says it does exist with the email I tried. I’ve now deleted it.

11

Already a member but had to resign up stayed in china and elsewhere awhile back

Freezes all the time

Freezes almost every search, serious quality issues