App and website: something went wrong message every time
Response from developer
We are very sorry you have had issues logging in. We have made multiple updates and believe the issues to be resolved. If you are still having issues please ensure you are on version 1.8.0. If the issues still persist, please contact our customer service team at the number on the back of your member ID card.
Multi-factor authentication
Response from developer
We are so sorry you were unable to log in due to the Multi-factor authentication! We appreciate you bringing this to our attention. We are aware of the issue and looking into solutions now. If issues persist, please call the number on the back of your member ID card and one of our member service representatives will be able to assist you.
Doesn’t Work
Response from developer
We are sorry you are experiencing issues! We are aware of the issue and working towards a solution now. We assure you the member privacy is of the utmost importance. If you are in need of immediate assistance, please call the number on the back of your member ID card and one of our member service representatives can assist you. We are very sorry for the inconvenience.
Literally Cannot Log In
Response from developer
We are so sorry you were unable to log in due to the Multi-factor authentication! We appreciate you bringing this to our attention. We have identified the issue and it should now be resolved. If issues persist, please call the number on the back of your member ID card and one of our member service representatives will be able to assist you.
Can’t login
Response from developer
We are so sorry you were unable to log in due to the Multi-factor authentication! We appreciate you bringing this to our attention. We have identified the issue and it should now be resolved. If issues persist, please call the number on the back of your member ID card and one of our member service representatives will be able to assist you.
