Carry-On Pets
Dear AA; Your customer service as improved immensely over recent months, congratulations. One area that I would raise as feedback is the cost of a carry-on pet of $150/pet one-way is outrageous. The pet is under the seat the entire way, just like a computer bag, yet a round trip ticket is $300 for the same accommodations as a free computer bag under the seat. My husband and I travel with 2 pets so the round trip is $600. Please reconsider this. You could be a change leader if you made this more reasonable for your guests.
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Easy process
This app is one of the easiest apps to get your travel plans done in.
You
You
Great airline app
This app has plenty of features for travel. It’s intuitive and easy to navigate. I appreciate that I don’t have to see multiple pages or enter data multiple times. It’s highly efficient.
Dr Akinjide Agbodo
Akin
Seats
The app isn’t allowing me to my seats
Unavoidable Marketing Pop ups
App works well, however giving 1 star as I have not found a way to turn off all of the AA credit card advertisement notifications, w/o also turning off the useful travel notifications.
Great experience!!!
User friendly. Like being at the airport, but on the phone
Excellent
Like this app better than both AC and Delta. Clear and easy!
Difficult task
Oh, when I nearly completed with my information, I got kicked out of the system, and was unable to retrieve my information due to the fact that I did not finish book the ticket went back in again and had barriers with my bank. Try to get that sorted out and had to go all over again and rebook due to the fact that you do not save information on passenger that is book a ticket needs to be addressed
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Easy experience
Im glad that the app has improved, for the better and the features and ease to check in!! Love it!
Muy dificil usar
Deberia no solo estar en ingles, no todas las personas pueden usarla,
Great app
Very easy to navigate
Used notifications to send me ads
Sent me ads thru notifications. Instant mistrust. Why would you take advantage of me trying to get flight alerts? Makes me never want to take American again.
Abuses notifications
I gave the app permissions to send me notifications related to my travel. It sent me marketing. No more notification permissions. App is fine otherwise I guess.
Login
Can’t get an email for verification for a log in. No phone number to call!!! Ridiculous!
Trip
I can’t find my trip information on this app if I go to the AA website, I find it but not on this app what’s the problem?
American Airlines/Return flight from Barcelona, but on Iberia Airlines, cost for luggage, not happy
I love American Airlines for many reasons,safety first, but coming from at trip from Barcelona, I was charged for my luggage, which was very expensive and Not expected in my travel budget. American Airlines is who I booked through and I should have been covered for luggage costs
The App is great
The app is excellent. The AA experience is a roll of the dice. Sometimes remarkable employees sometime bureaucratic drones. Some planes are modern clean and joys of modern technology some are hanger queens who should have been retired to the AZ desert a decade ago. If you live in Dallas you are unfortunately stuck with AA.
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User Friendly
Everything on the app is straight forward and easy to use. All upgrade options are there and self explanatory. It tells you exactly what you can and can not upgrade.
Easy to use, great for alerts
Better service and better up to date alerts
