American Airlines User Reviews

Customer Experience

Positive experience53.9% of reviews
Neutral6.6% of reviews
Negative experience39.6% of reviews

~ Based on 3,119 written reviews from the US App Store.

What users say

Is American Airlines Safe?

American Airlines appears safe based on user ratings. AppsHunter Safety Score for American Airlines is 96/100.

This assessment is based on 1,472,742 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.8% of ratings point to a safe experience
1.5% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 1,472,742 App Store ratings for American Airlines.

Is American Airlines Legit?

American Airlines appears to be a legitimate app. AppsHunter Legitimacy Score for American Airlines is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

robi

very easy to use.

Loyalty doesn’t pay anymore

AA has cut out so many perks for longtime customers, I’m not sure how much longer they will have the same amount of degree of dedication to the company.

Amazing

Amazing app

Great airline

Fly American frequently

Works great

App is wonderful. Can do just about everything here.

Frustrating - takes so long to open

Cannot figure out how to log in with Face ID. Have to log in with a username and password every time I open the app. In line at security? Have to step out and hit “need help remembering password”. I just want my boarding pass. Two factor authentication is unnecessary and frustrating.

Mr Tim Mccants

It was a little difficult to get through

Great deals, easy to use

The app is easy to understand and follow. The deals are always good

Smooth to Use

The app worked well on my iPhone. It loaded quickly, an advanced to the next screens well. It was a pleasure to use.

Iphone version wouldn’t allow me to set a new password after having to call to reset my account.

There was no “continue” button. Fortunately I have a Samsung backup and the android version of the app worked. I must have spent an hour including the phone call, to get my reset “account” working. Courteous but terrible customer service. Fortunately I knew better than to answer “yes” when the automated review asked if the Rep had fixed my problem. If they don’t stay on the line with you until you have your account working or at least ask if you would like them to, they have NOT fixed the problem.
Show more

Sky is Limit

Reliable flights, friendly crews, and a strong network. The app is clean and easy—check-in, boarding passes, and flight tracking work great. AAdvantage points are solid; earning and redeeming feels fair, especially on domestic and partner awards. Overall a consistent, worthwhile choice.

AwardWallet missing

Why can’t I track this on AwardWallet !

AA app

Amazing app

SHOW ME RECEIPTS

why is it so impossible to get a receipt from you people? Just populate it in the app or on the website like a normal company. You have the history, don’t make it hard to find the receipt. This is ridiculous.

New app is 1000x better

Finally a travel app that’s easy to use.

Easy 2 Navigate

Easy to navigate and very fast updates regarding delays and gate changes.

Mr.Fuentes

Phenomenal app, useful,fast, great info, keeps you updated

Flying

It’s easy to book & change flights

Simple

Feels full native compared to the JetBlue app! Good job

Steve

Hi I’d love to give Mr Steve a big thank you for treating me so kindly on my flight to Moussla he gave me a FREE MEAL!!!!! Thank you Mr Steve I appreciate you so much! And the rest of the crew i just want to thank you for Everything!!!!!!