American Airlines User Reviews
Customer Experience
~ Based on 3,119 written reviews from the US App Store.
What users say
Summarized from real user reviews of American Airlines. Based on 1.5M reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.
Positive things
- 🚀Convenient and informative app
- 🔒Secure login process
- 👍Helpful for navigating airports
- 👍Tracks baggage status
- 👍Provides real-time flight updates
Negative things
- 🐛Buggy and unreliable
- 👎Poor customer service experience
- 👎Inconsistent and confusing user experience
- 👎Difficult to make changes or updates
- 👎Lacking key features compared to competitors
Is American Airlines Safe?
American Airlines appears safe based on user ratings. AppsHunter Safety Score for American Airlines is 96/100.
This assessment is based on 1,472,742 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 1,472,742 App Store ratings for American Airlines.
Is American Airlines Legit?
American Airlines appears to be a legitimate app. AppsHunter Legitimacy Score for American Airlines is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
very easy to use.
AA has cut out so many perks for longtime customers, I’m not sure how much longer they will have the same amount of degree of dedication to the company.
Amazing app
Fly American frequently
App is wonderful. Can do just about everything here.
Cannot figure out how to log in with Face ID. Have to log in with a username and password every time I open the app. In line at security? Have to step out and hit “need help remembering password”. I just want my boarding pass. Two factor authentication is unnecessary and frustrating.
It was a little difficult to get through
The app is easy to understand and follow. The deals are always good
The app worked well on my iPhone. It loaded quickly, an advanced to the next screens well. It was a pleasure to use.
There was no “continue” button. Fortunately I have a Samsung backup and the android version of the app worked. I must have spent an hour including the phone call, to get my reset “account” working. Courteous but terrible customer service. Fortunately I knew better than to answer “yes” when the automated review asked if the Rep had fixed my problem. If they don’t stay on the line with you until you have your account working or at least ask if you would like them to, they have NOT fixed the problem.
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Reliable flights, friendly crews, and a strong network. The app is clean and easy—check-in, boarding passes, and flight tracking work great. AAdvantage points are solid; earning and redeeming feels fair, especially on domestic and partner awards. Overall a consistent, worthwhile choice.
Why can’t I track this on AwardWallet !
Amazing app
why is it so impossible to get a receipt from you people? Just populate it in the app or on the website like a normal company. You have the history, don’t make it hard to find the receipt. This is ridiculous.
Finally a travel app that’s easy to use.
Easy to navigate and very fast updates regarding delays and gate changes.
Phenomenal app, useful,fast, great info, keeps you updated
It’s easy to book & change flights
Feels full native compared to the JetBlue app! Good job
Hi I’d love to give Mr Steve a big thank you for treating me so kindly on my flight to Moussla he gave me a FREE MEAL!!!!! Thank you Mr Steve I appreciate you so much! And the rest of the crew i just want to thank you for Everything!!!!!!
