American Airlines Reviews: Is It Legit?

Customer Experience

Positive experience56.7% of reviews
Neutral6.3% of reviews
Negative experience37.0% of reviews

~ Based on 3,725 written reviews from the US App Store.

What users say about American Airlines

Is American Airlines Safe?

American Airlines appears safe based on user ratings. AppsHunter Safety Score for American Airlines is 96/100.

This assessment is based on 1,789,193 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.2% of ratings point to a safe experience
1.5% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 1,768,005 App Store ratings for American Airlines.

Is American Airlines Legit?

American Airlines appears to be a legitimate app. AppsHunter Legitimacy Score for American Airlines is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Excelente!!

Recomendo!!

No option for Canadian Address

Can’t use my Canadian Visa Card as it won’t let me add my Canadian address

Super Easy

What a great app. I think the easiest I’ve seen

Avoid like the plague

One of the worst airlines I’ve had to use. My biggest issue is their app won’t tell you what flights are available until you get almost to the checkout. I don’t even know if I can go home for Christmas because I don’t know if there’s any flights

Review

Perfect

Fantastic

Easy, and fast!
Amazing service

Best Mileage Options Ever

We love the great mileage deals we can find with the app. We used to fly a different airline but since getting the Citi card and earning AA miles we find American almost always offers better mileage trips through the app than the other big three do. Thank you !

Can’t log in

Can’t log into my account through the app, just get a blank white page, have tried several different things to try to fix this but nothing seems to work.

Good

I highly recommend a flight with a secure company. #1

Checking in

Think this is the first time in over 20 trips I sailed right through the app checking in.

Boarding passes

Excellent convenient way to see and store vital information 😎

Standby options

I believe the app had been approved to make sure that when somebody is requesting standby, they need to be notified their request to standby for a longer layover. For instance, last night I requested standby, hoping to get home earlier, not realizing that the flight I was requesting standby on was only connecting me with my original flight, causing a 3 1/2 hour layover in Charlotte. I would’ve never paid an upgrade to layover longer, and I didn’t realize that what I was trying to accomplish was a bloodborne bounce, so I’m not sure how you would help prompt that when you guys don’t have any live agents that will help you. I spent an hour talking to your agents last night to no avail, with no one willing to help and only wanting to charge me more money. It was quite discouraging. I fly America almost exclusively, was very disappointed in the service.
Show more

1st

First time using it and I like it

Review

Always on time. Always have good prices

Easy to use

Very friendly app

Great Experience

Every time I travel with AA I have a great service!

Definitely Recommend

The app is easy and definitely needed to get easy , quick access to all flight information and bookings.

Useful

Text messages and email notifications, along with timely updates, makes the app very useful. I wish there was an option to create.ICS files so that I could put travel on my calendar

Loyalty rewards are not given

So last year with my loyalty points I earned seat vouchers which expires the end of Oct. well the point reset in March and yet I reached the loyalty points where I should have a choice of seat vouchers again but nothing. They don’t honor their membership points!!!!

So far so good

Long time UA flyer. Seeing how comfortable y’all are.