Rate your app
I find this app very user unfriendly - too complex to open, and awful to navigate from home page to wherever I want to go. Even this rate option is very user unfriendly.
Can’t download
Always used the app with no real problems but now am unable to download new or updated versions so can’t use app at all. There are many people who can’t afford or don’t have a newer phone/ tablet/laptop and this isn’t good enough for your customers
Policies canceled but still being charged
Do not go with this company please.
Down load new app
I can’t as I don’t have a flash iOS phone .. but my phone works fine with old app 🤨
Don’t get Ami
Do not recommend have be with them for a couple years on full insurance and had flood damage and my car got stolen and 3 month late nothing done about it
Always hiding details that I actually need!
Hard to trust a company that hides things from you.
Access denial
Can’t log in says access denied before entering any credentials
Is this the worlds worst app??!!
Please sort this app out - the login process is beyond painful!!!
Not great
Clunky, laggy and limited in what you can access and do
Needs some polishing.
While the app is useful, please display a numeric keyboard when entering the verification and don’t reset my login preferences each time the app is updated. Very frustrating.
Have to use the website to login
Why do I have to leave the app to login? It doesn’t even open sometimes
Keeps logging me out
The app is good but It’s a bit pointless having if I have to log in every time.
Further to that is sending the 2FA code to email so it doesn’t automatically appear on the autofill.
If you have to have users sign in at least streamline it.
Further to that is sending the 2FA code to email so it doesn’t automatically appear on the autofill.
If you have to have users sign in at least streamline it.
Keeps logging out
Once logged in the app is fine, has everything you need. However it keeps logging out! Every single time I run the app it asks to login, which is extremely frustrating
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Never stays login and always says my email is wrong
App functionality
It looks like it has a lot of potential. But there are multiple areas that don’t seem to function or we’re having technical difficulties.
Logging out
The constant logging out is an issue. I would understand if it had been a significant amount of time between log ins, but I have currently been through a claim and logging in regularly and it logs me out every single time,
Customer Service
Your app is pretty good, but your telephone customer service and product knowledge is exceptionally poor. I am seriously considering changing insurance companies after the run around and lack of promised returned calls we have experienced this afternoon.
Extremely unhappy.
Extremely unhappy.
Claim
I made a claim last year and it is not showing on web and I have not heard from anyone. Why not?
Frustrating
Keep having to enter PIN details every time I use the app.
App processing
Your app is still a bit slow on processing.
