Asana Reviews: Is It Legit?

Customer Experience

Positive experience41.7% of reviews
Neutral12.2% of reviews
Negative experience46.1% of reviews

~ Based on 542 written reviews from the US App Store.

What users say about Asana

Is Asana Safe?

Asana: Work Management appears safe based on user ratings. AppsHunter Safety Score for Asana is 93/100.

This assessment is based on 15,662 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.9% of ratings point to a safe experience
2.4% of ratings suggest some concerns
5.7% of ratings point to a risky experience

~ Based on 15,656 App Store ratings for Asana.

Is Asana Legit?

Asana: Work Management appears to be a legitimate app. AppsHunter Legitimacy Score for Asana is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Cash Grabbers

First they get you to use them, then they start introducing limits…

Giving you less than a week before implementing changes.

Money hungry. Thank god for ChatGPT, can now create your own app!

Won’t collapse sections or scroll

Broken UI. In list view the triangle icon to collapse an assignee doesn’t work. Worse I can only see 10 tasks and it won’t scroll to more items

Cannot use support resources

Your app sends you to a browser for support resources but this requires you to login. Once logged in, it refuses to show you the asana website but requires you to launch the app. It’s infuriating and awful design.

Cancel this

I’ve been trying for a month to cancel this. No email. No contact phone member and a retaded ai chat bot. This sucks!

Gostei! Bem útil

Porém não tem compatibilidade no Mac

Love everything about Asana except this iOS app.

Clunky, unintuitive, web views cannot translate to the app (specifically multiple levels of sorting), I HATE that this is my only option for the app because I truly like Asana so much. Asana, you need to fix this. Make the multi-sort views possible. It doesn’t help to group by due date if the dates within each group AREN’T ABLE TO BE SORTED SOONEST TO LATEST. Why isn’t this available on the app???
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Less functionality on mobile

I use asana on desktop at work and it is brilliant! However I the app doesn’t seem to have much functionality beyond a simple to do list. And now, several months into using it on mobile, a pop up appears each time I tick a task that blocks the screen for several seconds. I still use it but it could be so much better.
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I’m not sure what the problem is

I’m just struggling to get my self out there because of this app

Nightmare

Suddenly my life a nonstop avalanche of notifications that are constantly interrupting my work and personal life. Can’t wait to delete this app.

They don’t let you close an account via app

Impossibly hard to delete account.

Horrible customer service

This company will go to great lengths to avoid a three or five minute phone call. I have literally tried to solve a problem that could’ve been solved in five minutes for many months and they just simply are a broken system. I cannot recommend that you invest in Assna. And, I say that after having been a loyal customer for several years. They simply will not have any respect for your time because apparently they don’t have telephones at Asana, and could care less how much time you have to put it to try to reach them to solve simple matters.
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Full screen for tasks

No full screen for tasks

Impossible to cancel

2 months accruing how do I quit?

Project Management Salad

The co-mingling of outstanding and completed tasks is annoying.

Unusable

Absolutely hate this app. Just allow users to use the web version on their phone.

Service level

I signed up for this service for a project starting in August.

However, the level of support provided by the Japan Help Desk has been far below expectations, and it has significantly impacted my work. Under these circumstances, would it be possible to request a refund?

Since this is affecting my ability to carry out my work, I would like to move to a different platform instead.
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Redirect issue

Very frustrated by the app. When I try to log in via the browser it takes me to the app, when I try to sign in the app, it redirects to the browser. Been like this for months which is truly frustrating.

Don’t waste your time thinking the unpaid version has one iota of usefulness

What a waste of my time this was.

HORRIBLE

Used for one day, charged me for a year wouldn’t refund. Told them to cancel my account then charged me AGAIN for a year a year later. Paid for two year subscription and there’s no where to cancel on the app. Horrible customer service, horrible app. Unbelievable. This app is a scam

Assana issues

When I’m using the app and try to take pictures to ad them to a task the apps freeze and I have to close it and open it again