Tech Support
After spending days dealing with AT&T Technical Support and getting nowhere, I’ve come to one conclusion: if your issue falls outside of a standard script, don’t expect a solution.
I’ve been dealing with an eSIM issue that has left me without phone service for four days. Despite countless calls, visits to the AT&T store, and even escalating the matter to the AT&T Office of the President, there has been no resolution and no sense of urgency. The “Office of the President” sounds impressive, but in my experience it’s simply another layer of customer service for people who have already filed complaints.
Being without phone service for days is unacceptable, especially while continuing to pay for service. I’ve exhausted every avenue AT&T has asked me to take, yet the problem remains unresolved.
Based on my experience, I would avoid AT&T if reliable customer service is important to you. When something goes wrong that isn’t routine, don’t expect timely resolution or accountability.
I’ve been dealing with an eSIM issue that has left me without phone service for four days. Despite countless calls, visits to the AT&T store, and even escalating the matter to the AT&T Office of the President, there has been no resolution and no sense of urgency. The “Office of the President” sounds impressive, but in my experience it’s simply another layer of customer service for people who have already filed complaints.
Being without phone service for days is unacceptable, especially while continuing to pay for service. I’ve exhausted every avenue AT&T has asked me to take, yet the problem remains unresolved.
Based on my experience, I would avoid AT&T if reliable customer service is important to you. When something goes wrong that isn’t routine, don’t expect timely resolution or accountability.
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Wtf!
Why change it then I can’t see my account to pay my bill. I have to go through extra steps just to pay my bills. Keep it simple!!!!
Better than if you had no means of communication
Better than nothing,
Poor mediocre service, signal now you have it-now you don’t, internet service right here right now is worst than dialup, if you can use a better communication option
but the money, your money they put enough efforts to charge it on time, as scheduled, preferably with no delay
with regret this company is just another unprofitable business model.
Poor mediocre service, signal now you have it-now you don’t, internet service right here right now is worst than dialup, if you can use a better communication option
but the money, your money they put enough efforts to charge it on time, as scheduled, preferably with no delay
with regret this company is just another unprofitable business model.
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Glitchy as hell
Horrible. A high school computer class could’ve done a better job making this app!
Trash UX
Trash UX
Very poor rating deserved
Tried for hours to clarify $30.00 increase. Justification needed.
Review
It’s great and fast. Idk how my payment dialed but I just made it threw so hopefully it doesn’t come up as a mark
Poor usage
We have to go to the website to do most things as the app is not working. When we call to ask how to fix this we are told by customer service to us the website. Even deleted and reinstalled and still not working right. We are sick of calling customer service and being on hold for 30-1.5 hours just to be told to us the app that is t working.
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Happy Camper
Found the At&T App easy to use
Good
The signal is very good.
Happy Camper
AT&T works at Qorvo sites inside fab and outside the fab. Too happy! Got a iPhone 17 pro max and no regrets! This phone is battery king!
AT&T
Awful app and customer support!
Didn’t expect att become a scam
Very disappointing experience. I contacted AT&T because I kept being charged for the services that don’t exist on my account. The representative David ignored my concerns and left the chat without resolving my issue. I’m still being billed incorrectly and have received no explanation or solution. Customer service should take billing issues seriously and ensure customers receive proper assistance
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La mejor compañía
Magnífico el trato que le dan ala gente y son muy profesionales
Another app bloated with AI we didn’t ask for
Suddenly AI is everywhere in this app with no way to turn it off. Most of the buttons you click launch the ai chat window without any context beforehand that that’s what’s going to happen. It’s unnecessary. It’s a complete waste of resources. It is dark design. There’s no way to turn it off. Oh, and it just doesn’t work. It constantly hallucinates. I didn’t want to use it to do basic things in the app, but there was no other choice. And it just DIDNT WORK. How actually miserable. Is this why my bill has been steadily increasing? To pay for stupid (both in theory and in practice) technology that nobody asked for?
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App Sucks
This App still sucks even after the update. Get a better web designer this thing is lame..
Whatever you do don’t get AT&T
The service sucks, connection sucks, customer service sucks, AI generated garbage. Most of the time I’m calling them to restore, reboot, or restart my service so I haven’t been able to enjoy my wireless internet that I pay faithfully for due to THEIR SERVICE SUCKING SO BAD
I don’t recommend EVER not in this lifetime nor the next
I don’t recommend EVER not in this lifetime nor the next
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Not user friendly
No clear understanding of how to do anything with the app.
Too slow and unfriendly app
Too slow and unfriendly app, takes ages to load on each user click and don’t know why by default my sell personal information option on privacy section is on allowed.
Bad service
Use to have great service here in the Rockies, what ever you less than experienced “employees” did to the cell tower, you are going backwards. The random outages are pretty pathetic too. Verizon, I am coming home.
