AT&T User Reviews

Customer Experience

Positive experience17.4% of reviews
Neutral4.7% of reviews
Negative experience77.8% of reviews

~ Based on 4,064 written reviews from the US App Store.

What users say

Is AT&T Safe?

AT&T appears safe based on user ratings. AppsHunter Safety Score for AT&T is 96/100.

This assessment is based on 212,357 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.3% of ratings point to a safe experience
2.1% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 212,357 App Store ratings for AT&T.

Is AT&T Legit?

AT&T appears to be a legitimate app. AppsHunter Legitimacy Score for AT&T is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Doesn’t Load

Even after the update my app won’t load
Just a circle with the blue spinning
So the app basically is only taking up space & not useful

Speed

Very slow

Actually useful

This app is actually useful. No annoying 2FA that’s unnecessary.

Horrible

The att app is horrible & not user friendly. My accounts are all jacked up & I had to go through about 5 phone calls to find out that new equipment is needed. Two thumbs down.

Past Due payment

I had checked several days early to make sure my balance was 0.00 sine this was my first month with the new service, and it was. Today when I checked I had the notice it was past due. Always like paying on time and was disappointed that I had a past due, Maybe better notifications of billing schedules.
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Payment

Thank you for being patience we me!

APP NOT WORKING

Trying to log in and see what’s going on with my account and it won’t load at all. I’ve deleted and redownloaded the app!

Internet

Thank you for the option of an extension to pay bill.

Poor login experience

Ridiculous amount of overly complicated captcha attempts BEFORE they even verify that the password typed in is correct. So you have to do tons of these captcha puzzles every time you try to log in.

Terrible App

The app is SLOW to respond when clicking or tapping anything.

Terrible, hard to navigate pos app

It genuinely is the worst app I’ve ever used. So frustrating to navigate through because they hide everything.

👍

Easy peezy

Scam

Don’t use

Great service just needs to get even better

I would love to keep using this service but I need it to be everywhere I go. Plus I would love to have movie service with it as well included into my bill but other than that it’s great.

Can’t even use the app to pay

Every single time I need to put in a new payment method, the same c same bank info it don’t matter it doesn’t make sense every single time to make a payment. This is supposed to be a manage my ATM account. This is worthless.

First months bill over 1,000 dollars ????

Hi, obviously this makes no sense why my bill was over $1000 for two lines in one month. They just make numbers up so you can pay a extremely high bill, Go to Xfinity they are cheaper and they will work with you

App quality

Fundamental hub maintenance is missing in this app.

The Puzzle

I understand the puzzle stops, automated logins, but there should be a different puzzle to do because the angle on that puzzle is incorrect. If the instruction on the bottom left of the picture, wasn’t there the angle would never be gotten correct

New AI AT&T phone app

This app is absolutely terrible. At least the old app was intuitive to get your bill, past bills, data and voice usage or make service changes. This supposed upgraded app is just a sales pitch with no functionality. Very poor.

Thank you

Excellent