AT&T User Reviews

Customer Experience

Positive experience17.7% of reviews
Neutral4.8% of reviews
Negative experience77.5% of reviews

~ Based on 4,248 written reviews from the US App Store.

What users say

Is AT&T Safe?

AT&T appears safe based on user ratings. AppsHunter Safety Score for AT&T is 96/100.

This assessment is based on 229,766 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience
2.1% of ratings suggest some concerns
2.8% of ratings point to a risky experience

~ Based on 229,766 App Store ratings for AT&T.

Is AT&T Legit?

AT&T appears to be a legitimate app. AppsHunter Legitimacy Score for AT&T is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

ATT phone bill

You’re always messing with my internet why

Maybe

Sometimes ATT works ok, other times it stinks. This time it was good. Maybe it’s improving.

I love ATT

Can u give me discount code so i can get more discount on phone servives? Love you!

Scammer like services

Scams

Stop forcing updates

When you keep forcing me to update your app, you lose the ability for me to use it… So screw off, I will just use my browser from now on since you can’t keep your act together.

Before the update to the app

Before the update to the app, it sucked. I didn’t like going on the app to use it for anything. It kept glitching out and wasn’t easy to navigate. NOW just the opposite

cannot cancel line

try use app, no good
try call the services, no good
walk to the AT&T shop, got charge
wth!!!

Me gusta

Muy bueno

Allen

Quick any easy payment

Forma de pago

Excelente servicio y facilidad de pago

AT&T

Thank you, AT&T for always being helpful to your loyal customer.

Easy

It was very easy to make the payment. Took about 30 seconds. Love it

Awful

I would rate lower if I could. I keep getting messages that my bill is due but when I go to the app it shows that I don’t owe anything. I’ve been to an AT+T store twice to rectify this and still doesn’t work. Awful.

Unbelievably bad

So slow and impossible to find anything. Relies on a subpar chatbot instead of intuitive navigation. I can't believe people think this is good.

Easy

It’s an easy about to use quick and friendly

Get rid of Andy

Used to be a decent app, revised version with AI agent Andy is totally useless and frustrating
Time to ditch ATT after 35 yrs

Caro

Malo

Phone customer is poor

I need a correct phone number for at&t

Customer Service

The app works well, but AT&T’s customer service is horrible. It is so difficult to connect with an agent to navigate issues like moving or ending service.

Don’t update

Latest update and now the app won’t open. Go figure…