Unusable app
Terrible app. “Services” tab is entirely blank, troubleshooting gets you nowhere, “Ask Andi” is less than useless - it keeps directing me to “Ask Andi” for in app help which is the thing I’m already talking to! Claims “you don’t have an account linked with this user ID” - really? Because I did a couple months ago and AT&T is happy to charge this account that doesn’t seem to exist
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Phone service trouble unending until I canceled it
I’m still waiting to resolve over payment for lackluster home telephone service. It’s a down right shame all the service focus is on mobile services. I’ve tried to work with you for One year and I’ve had enough. Now, I agreed to start service with, but have yet to receive the device! I guess I need to cancel this service, too! I would appreciate a call from customer retention.
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Bad bad bad
I don't advise people to join at&t
Great service
After my subscription expired, I was out of town and so I came back to find that it had expired while I was out
Why
Why do I have to update the app every single month just to pay my bill. Awful app
Deceptive arrangements
Presentation of screens and information is highly manipulative while not helpful.
Not useful
Will not allow me to see my bill information.
awful
my bill keeps getting more expensive. the automated system made me wait 45 minutes for a call back only to hang up on me so i didn’t get my questions answered. if you don’t have AT&T already, good. keep it that way.
NEFASTO
una mierda de compañia mala cobertura y no dan soluciones en ninguna de sus plataformas
Terrible!!
I have phone service with ATT and just recently got the att internet. I requested A Pay by paper billing. This is next to impossible to achieve. Help!!!!!!!!
Amazing
Amazing service
Unlock my previous phone
Can’t get some one to talk to
My experience
The data is very slow not all the time but at points
Not worth the price
I have a spammy number .. I’ve gone several times to replace it/ fix it/ debug it and it hasn’t been .. once this is paid off and iPad are .. I’m moving to spectrum .. high fees / hidden fees and bs explanations
Navigating
This app is hard to navigate. I am having trouble finding how to pay my bill on the app.
Limited
Doesn’t seem very helpful, limited options only wants you to shop and ask Andi and that AI system isn’t helpful. Just would to click on the menu options like before and find my bill and other selections but with this app all u can do is ask Andi and I absolutely despise it. Feel like switching to mint mobile maybe they still have actual support
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Frustrating
The ai assistant performs the exact same as the old assistant, useless
Terrible performance
14ProMax - Genuinely one of the laggiest apps I’ve ever used. Trying to order a new phone and can barely get through the laggy shop screen. Gonna switch to Verizon instead of spend another 10 mins trying to compare plans and shop for a phone, just for it to crash at the end.
SO SLOW
This app sucks!! It’s so freaking slow and it freezes. It’s so annoying to use !!
Hate this app
Most frustrating app in my phone. Have been with ATT since 1998 and seriously contemplating a change.
