Worst bank with worst app
It’s trap and you can not leave the bank….No service for NRIs, no escalation levels, rules and forms change every day, App crashes, if you change mobile then account is still linked to old device… don’t try email indemnity option
Annoying
Why do you want so many details when the mobile number is linked to the account
I didn't complete it
Even you want a nickname Nd all gone FYB
I didn't complete it
Even you want a nickname Nd all gone FYB
Confusing UI – Combined Balance Across Different Accounts
I have both a Savings Account and a Current Account with Axis Bank. The Current Account is meant to be used through the Neo app, while my Savings Account is used through the Open by Axis Bank app.
However, the Open app automatically shows both accounts together and displays a combined balance on the home screen. This creates unnecessary confusion. Users should be able to view only the account relevant to that app or at least have the option to hide specific accounts.
One thing I don’t understand is this: if Axis Bank has provided Open by Axis Bank primarily for Savings Accounts and Neo by Axis Bank for Current Accounts, then why are both accounts being reflected in the same application? It defeats the purpose of having separate apps. I don’t like this feature. I want everything to remain separate, with each app showing only the account it is intended for.
I have already contacted customer support, deregistered and registered the app again, set my primary account, and completed all the troubleshooting steps suggested, but the issue still exists.
This appears to be a UI or technical issue rather than a user issue. Please give customers the option to hide linked accounts or display them separately instead of combining balances. This is a basic banking app feature and would greatly improve the experience for customers who maintain multiple Axis Bank accounts.
However, the Open app automatically shows both accounts together and displays a combined balance on the home screen. This creates unnecessary confusion. Users should be able to view only the account relevant to that app or at least have the option to hide specific accounts.
One thing I don’t understand is this: if Axis Bank has provided Open by Axis Bank primarily for Savings Accounts and Neo by Axis Bank for Current Accounts, then why are both accounts being reflected in the same application? It defeats the purpose of having separate apps. I don’t like this feature. I want everything to remain separate, with each app showing only the account it is intended for.
I have already contacted customer support, deregistered and registered the app again, set my primary account, and completed all the troubleshooting steps suggested, but the issue still exists.
This appears to be a UI or technical issue rather than a user issue. Please give customers the option to hide linked accounts or display them separately instead of combining balances. This is a basic banking app feature and would greatly improve the experience for customers who maintain multiple Axis Bank accounts.
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Response from developer
We regret the inconvenience caused. Please share the service request/ticket number for us to check this further.
Worst banking app
It is extremely hard to even login.
AXIS mobile banking
AXIS Bank mobile APP is wonderful. In few seconds funds are transferred and message is received, from receiving account that funds are credited. Great 👍🤙
Glitchy and unbearable interface
I got to say year after year they add more and more menus and options but it gets so slow and glitchy it’s unbearable.
1. Constantly hangs and sometimes times out before the option you tried to click opens and asks you to sign in again - all in name of security when its already vetted me 3 times
2. The mobile app otp which it defaults to instead of sms never comes in when i do internet banking. If i had my phone why would i use internet banking. I chose to do internet banking because my phone is not at an arms distance and my laptop can still receive sms.
3. The mobile app otp is 3 menus behind to view on my phone. You spend a minimum of 1 minute.
4. Nothing is ever quick every option you click is a minimum of 4 seconds. It’s like their server is hosted in the moon or something.
5. Even viewing the account money is two screens behind. Who designed this UI?! If i just logged in - most people want to see the amount. Why is it hidden?
The only redeemable thing is it’s not the worst indian bank app. But that bar is low.
Try making a UI that you will be proud of. Less is more.
1. Constantly hangs and sometimes times out before the option you tried to click opens and asks you to sign in again - all in name of security when its already vetted me 3 times
2. The mobile app otp which it defaults to instead of sms never comes in when i do internet banking. If i had my phone why would i use internet banking. I chose to do internet banking because my phone is not at an arms distance and my laptop can still receive sms.
3. The mobile app otp is 3 menus behind to view on my phone. You spend a minimum of 1 minute.
4. Nothing is ever quick every option you click is a minimum of 4 seconds. It’s like their server is hosted in the moon or something.
5. Even viewing the account money is two screens behind. Who designed this UI?! If i just logged in - most people want to see the amount. Why is it hidden?
The only redeemable thing is it’s not the worst indian bank app. But that bar is low.
Try making a UI that you will be proud of. Less is more.
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Worst bank software
Tried to open a NRI account and due to their amazing software they messed up my nominee detail even though I entered correctly for my FD account. Now instead of fixing their software issue they are asking me to close my FD account and open a new one. Are you kidding? How can you ask your client to close the account and reopen due to your software issue. Congrats, world’s first bank to do this?👏🏻 Apple should consider removing this from App Store due to this scam!
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NRI customer for 20 years
I am really done with them I have not seen them improving they have same attitude of satiating Babu towards their customer do not do anything till we raise the issue to MD office. App does not work mostly.
iOS version
App became inaccessible in older iOS versions
Worst iser experience
This app has worst user experience no detail and navigation is not smooth not sure if a professional developer has done this and upi is not loading at all I am surprised how did app store approve this with worst experience
Worst app
Most worst app I ever came across, its very slow and laggy. There is no proper optimization and app loads very slowly and it have lot of bugs. UPI doesn’t work at all. I can understand security layers but still that’s too many steps. I wont recommend this
Worst banking app in the world
How can NRI customers use this mobile app ? It does not work
Poor session handling
The app logs out unexpectedly during active use, causing loss of progress and forcing users to start over. Security is important, but the current implementation negatively impacts the overall user experience. Needs better session persistence and stability.
To the developer
For the past few weeks the recent updates have a problem. It detects the app “Windows Remote Desktop” as a harmful app and shows a warning. Fine, but one warning would be enough, not every time I open the app. It has an option to tick to “ignore warning checking” for 90 days but that option is useless as it warns and stops at that message every single time the app is opened.
I don’t understand this design philosophy of being overly concerned about safety to the point of being irritating. Those two extra clicks/taps might make a lot of your customers shift to a different bank instead.
Please rectify this.
Also, why does the app use location even when the app is not open? This decreases the battery life, please rectify this as well.
I don’t understand this design philosophy of being overly concerned about safety to the point of being irritating. Those two extra clicks/taps might make a lot of your customers shift to a different bank instead.
Please rectify this.
Also, why does the app use location even when the app is not open? This decreases the battery life, please rectify this as well.
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Response from developer
We regret the inconvenience caused. We would require additional details to check your concern. Please share details with us via chat at https://www.axis.bank.in/webchatsupport
It works great. Banking on Finger Tips
Savings account maintenance is good. Please improve Home loan statement and maintenance.
Highly secure that even Axis bank customer can’t login
The login process fails with a message saying not to interrupt the registration process, even though I did not interrupt it. There is also no alternative option to log in to mobile banking using OTPs sent to email or phone number. Additionally, Axis Net Banking is currently requiring an OTP generated only through the mobile app, but the app registration itself is failing at the first step. If the mobile banking registration cannot be completed, how am I supposed to receive the mobile app OTP needed to log in?
At this point, the system seems so “highly secure” that even the actual customer cannot log in.
At this point, the system seems so “highly secure” that even the actual customer cannot log in.
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100% not recommended for NRI services
When you try to open the nre/nro account, the digital NRI team will say that at max account opening process takes 10-15 working days. It’s been a month, still my nre account is under freeze. Need to follow up for every single action item from the bank. Very poor response and even if you respond to the mail or WhatsApp chat, then will respond to your mail/messages on the end of the day. Really fed up with account opening process. Now I am worried whether I need to continue or quit here
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Poorly made
This is a poorly managed app for such a fundamental service. The developers change things randomly, like children. If you have MS defender, this app won’t work because it can’t distinguish between a real VPN and an endpoint agent. Made by amateurs.
Update May 7: I cannot add Payees anymore. They introduced a dialogue warning of frauds and I can’t get past it.
Update May 7: I cannot add Payees anymore. They introduced a dialogue warning of frauds and I can’t get past it.
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Worst UX
Need billion clicks to get to balance or view recent transactions, annoying popups on login
Missing OTP generation button
This apps has 2 major flaws
1 - missing OTP generayion button
2 - missing send money option
1 - missing OTP generayion button
2 - missing send money option
