iOS version
App became inaccessible in older iOS versions
Worst iser experience
This app has worst user experience no detail and navigation is not smooth not sure if a professional developer has done this and upi is not loading at all I am surprised how did app store approve this with worst experience
Worst app
Most worst app I ever came across, its very slow and laggy. There is no proper optimization and app loads very slowly and it have lot of bugs. UPI doesn’t work at all. I can understand security layers but still that’s too many steps. I wont recommend this
Worst banking app in the world
How can NRI customers use this mobile app ? It does not work
Poor session handling
The app logs out unexpectedly during active use, causing loss of progress and forcing users to start over. Security is important, but the current implementation negatively impacts the overall user experience. Needs better session persistence and stability.
To the developer
For the past few weeks the recent updates have a problem. It detects the app “Windows Remote Desktop” as a harmful app and shows a warning. Fine, but one warning would be enough, not every time I open the app. It has an option to tick to “ignore warning checking” for 90 days but that option is useless as it warns and stops at that message every single time the app is opened.
I don’t understand this design philosophy of being overly concerned about safety to the point of being irritating. Those two extra clicks/taps might make a lot of your customers shift to a different bank instead.
Please rectify this.
Also, why does the app use location even when the app is not open? This decreases the battery life, please rectify this as well.
I don’t understand this design philosophy of being overly concerned about safety to the point of being irritating. Those two extra clicks/taps might make a lot of your customers shift to a different bank instead.
Please rectify this.
Also, why does the app use location even when the app is not open? This decreases the battery life, please rectify this as well.
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Response from developer
We regret the inconvenience caused. We would require additional details to check your concern. Please share details with us via chat at https://www.axis.bank.in/webchatsupport
It works great. Banking on Finger Tips
Savings account maintenance is good. Please improve Home loan statement and maintenance.
Highly secure that even Axis bank customer can’t login
The login process fails with a message saying not to interrupt the registration process, even though I did not interrupt it. There is also no alternative option to log in to mobile banking using OTPs sent to email or phone number. Additionally, Axis Net Banking is currently requiring an OTP generated only through the mobile app, but the app registration itself is failing at the first step. If the mobile banking registration cannot be completed, how am I supposed to receive the mobile app OTP needed to log in?
At this point, the system seems so “highly secure” that even the actual customer cannot log in.
At this point, the system seems so “highly secure” that even the actual customer cannot log in.
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Response from developer
We regret the inconvenience caused. We would require additional details to check your concern. Please share details with us via chat at https://axisbank.com/webchatsupport..
100% not recommended for NRI services
When you try to open the nre/nro account, the digital NRI team will say that at max account opening process takes 10-15 working days. It’s been a month, still my nre account is under freeze. Need to follow up for every single action item from the bank. Very poor response and even if you respond to the mail or WhatsApp chat, then will respond to your mail/messages on the end of the day. Really fed up with account opening process. Now I am worried whether I need to continue or quit here
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Poorly made
This is a poorly managed app for such a fundamental service. The developers change things randomly, like children. If you have MS defender, this app won’t work because it can’t distinguish between a real VPN and an endpoint agent. Made by amateurs.
Update May 7: I cannot add Payees anymore. They introduced a dialogue warning of frauds and I can’t get past it.
Update May 7: I cannot add Payees anymore. They introduced a dialogue warning of frauds and I can’t get past it.
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Worst UX
Need billion clicks to get to balance or view recent transactions, annoying popups on login
Missing OTP generation button
This apps has 2 major flaws
1 - missing OTP generayion button
2 - missing send money option
1 - missing OTP generayion button
2 - missing send money option
Never works
Probably the worst banking app i’ve used.
Have NRI acct with them, but am always stuck with the login page, can never move past it. Have to always rely on website login.
Not sure what the mobile experience is supposed to be, but probably it is safe baking as you can never login to be hacked.
Have NRI acct with them, but am always stuck with the login page, can never move past it. Have to always rely on website login.
Not sure what the mobile experience is supposed to be, but probably it is safe baking as you can never login to be hacked.
App Unusable + Credit Card Always Fails
Do NOT open an account with Axis Bank. Absolute waste of money and time.
We asked for ONE joint account. Instead, they pushed us into opening TWO individual accounts first, then casually told us it “can’t be converted” and made us open yet another account. Now we’re stuck with THREE accounts we never even wanted.
Initially, they said “just transfer ₹25K monthly, that’s enough.” Now suddenly the story has changed — apparently we’re expected to maintain balances. So effectively we’re forced to keep ₹75K sitting idle for no reason.
On top of that, they’re deducting over ₹700 every single month. And when we finally decided to close this mess? They want ₹599 as a closing charge.
The whole experience has been misleading, frustrating, and honestly feels like a trap. No transparency, constant changes, and zero accountability.
Avoid at all costs.
The app constantly shows an “insecure network” warning every other time I open it and completely blocks access, even when I’m using my phone’s data or my secure home Wi-Fi. This makes the app almost impossible to use.
On top of that, the credit card issued by this app/service does not work anywhere. Every transaction fails — online and offline, in stores, and on the internet. The card is useless and unreliable, which defeats the whole purpose of having it.
This is extremely frustrating. These are serious bugs and service issues that need urgent fixing. Please resolve the network warning problem and make the card functional for real transactions.
We asked for ONE joint account. Instead, they pushed us into opening TWO individual accounts first, then casually told us it “can’t be converted” and made us open yet another account. Now we’re stuck with THREE accounts we never even wanted.
Initially, they said “just transfer ₹25K monthly, that’s enough.” Now suddenly the story has changed — apparently we’re expected to maintain balances. So effectively we’re forced to keep ₹75K sitting idle for no reason.
On top of that, they’re deducting over ₹700 every single month. And when we finally decided to close this mess? They want ₹599 as a closing charge.
The whole experience has been misleading, frustrating, and honestly feels like a trap. No transparency, constant changes, and zero accountability.
Avoid at all costs.
The app constantly shows an “insecure network” warning every other time I open it and completely blocks access, even when I’m using my phone’s data or my secure home Wi-Fi. This makes the app almost impossible to use.
On top of that, the credit card issued by this app/service does not work anywhere. Every transaction fails — online and offline, in stores, and on the internet. The card is useless and unreliable, which defeats the whole purpose of having it.
This is extremely frustrating. These are serious bugs and service issues that need urgent fixing. Please resolve the network warning problem and make the card functional for real transactions.
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Response from developer
We regret the inconvenience caused. We would require additional details to check your concern. Please share details with us via chat at https://axisbank.com/webchatsupport
Worst app Ever
It was an award wining app before... but now it's been the worst app in my phone. ill try to open credit cards it again move to Accounts... it takes me 10 min to operate my Credit card section..
App is an Ultimate mess
Impossible to install and get to login for NRE/NRO costumers
Unable to use the secondary method of registration
The message based registration is failing, when prompted for secondary method the OTP screen clears the login screen as the 30 sec timer exceeds. Horrible experience and tech support does not know what to do.
The screenshot is shared to nri services email look out for it
The screenshot is shared to nri services email look out for it
Not an option to manage NRI accounts
Could be good app to manage the domestic accounts but not allowing register or manage the NRI accounts
Impossible to set up
Every step in the setup and verification process fails and after multiple attempts it takes me to a login page that gives me less than 5 seconds to enter the information, while I am in the process the app takes me back to the start page
Not useful for NRIs
The app is unusable. Cannot register a US phone number due to the archaic SMS verification process. I called the customer support a few times with no success. I am going to close my account t and move on.
