Very disappointing customer service
⭐️ Unfortunately, my recent experience with Bank al Etihad has been extremely disappointing. I provided all the requested information and tracking details, yet my issue remains unresolved.
I keep being transferred between departments without a clear solution or proper follow-up. Customers should not have to repeatedly explain the same issue just to get basic assistance.
I expected much better service and follow-up from Bank al Etihad. I hope management takes this seriously and reviews the way customer issues are being handled.
I keep being transferred between departments without a clear solution or proper follow-up. Customers should not have to repeatedly explain the same issue just to get basic assistance.
I expected much better service and follow-up from Bank al Etihad. I hope management takes this seriously and reviews the way customer issues are being handled.
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الحل الأمثل
يستحق الحصول على أعلى درجات التقييم لما يتمتع به من القدرة على إثبات أنه الحل الأمثل.
خدمه رائعه
انصح وبقوه قويه
لو سمحتو حسنو من الوصول لخدمة العملاء
لو سمحتو حسنو من الوصول لخدمة العملاء
Chat support
I don’t get it what is the point of having chat support if no one answers! I am a client from out side the country when needed someone to help me with an issue gets no help.Hhow convenient!!
سهل الاستخدام
سهولة الاستخدام تميز التطبيق و كذلك تعدد الخيارات.
they give false information
Each employee gives different information and false information about fees and they never tell you complete information
i personally had different incidents: when i deposited USD and GBP in my account i was NOT informed that i will be charged “deposit foreign currency fees”
another incident was when i asked about “minimum balance fees” i was informed by two different employees that i won’t be charged if the MAIN account has at least 100JOD, and this piece of informatiom was wrong as they deducted “minimum balance fees” despite the false information i was given by two different employees in al weibdeh branch
i personally had different incidents: when i deposited USD and GBP in my account i was NOT informed that i will be charged “deposit foreign currency fees”
another incident was when i asked about “minimum balance fees” i was informed by two different employees that i won’t be charged if the MAIN account has at least 100JOD, and this piece of informatiom was wrong as they deducted “minimum balance fees” despite the false information i was given by two different employees in al weibdeh branch
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Best Bank Application
Friendly and great to use
احلى واقوى بنك
بنك رائع خدمات راقية جدا
خلدا
مرام جرار
Ayman
Great
رائع و سهل
رائع و سهل
خدمة العملاء
سيئة جدا مافي رد لمدة تصل اكثر من يومين ولو تم رد بعد اكثر من ساعه وثواني وبقفل المحادثه
Feedback
Great app but dark mode needs to be added
The app itself functions fin
The app itself functions fine, but the customer support experience is highly unprofessional. I recently dealt with a female representative who refused to assist me in a professional manner. Reliable customer service is essential for a banking application. I hope management addresses training to ensure better support moving forward.
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ابو علندا
خدمات ماليه رائعه ومميزه من التطبيق
Nice
Nice
So many glitches
Worst app I ever seen, so many glitches!! I finally reach the final stage after scanning my ID a million times and it freezes!! So frustrating
مشكلة في فتح التطبيق
يوجد مشكلة بعد التحديث الاخير لا يفتح التطبيق على IOS 16.7.15 ارجوا الحل
Good
Very good services
