Too easy!
I knew I needed to go to the doctor… But I am soooo sick- it was just too much to get a shower, get dressed, drive and then sit and wait for God knows how long to be seen because I wasn’t dying. My husband suggested a virtual doctors visit. I didn’t have to get a shower, I didn’t have to get dressed, I didn’t have to drive someplace when I didn’t feel like even moving. The doctor listened to all of my concerns and addressed them immediately. Why have I never done this before!? The doctor was absolutely fantastic and she knew exactly what I needed!
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So convenient & affordable
I absolutely love this service. I have chronic conditions that are such a pain to either A) travel to and take time for an appointment or B) find a fast appointment in general. This solves both of those issues. I avoid expensive urgent care costs or long waits for my PCP- this is even cheaper than an office visit. Can't recommend it enough. Every provider I've had has been really helpful.
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Attentive and caring Dr Karim
I had called my doctors office three times today hoping that someone will call me back and help me get a prescription for an antiviral. Eventually at 5:30 tonight someone snuck into my voicemail and let me know that I could have an appointment tomorrow at 8:40 in the morning . I didn’t want to wait until tomorrow to begin an antiviral regiment because time is of the essence. Having an appointment this evening was so much better than having to wait until tomorrow. Thank you Dr. Karim.
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Not helpful when I can’t get a decent doctor
I started with one psychiatrist and didn’t feel like I was getting true help so I made a request to switch, I was told I had been approved to switch but my new psychiatrist appointment was canceled and I was automatically rescheduled with my old one. I called several numbers and was told several times I should be able to switch yet the last 6 appointments I’ve made have been canceled. I was abruptly taken off medication that was supposed to be slowly removed and monitored by a doctor but I have no doctor yet can’t schedule with a doctor. This is a horrible system that clearly needs to be reworked
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Excellent
This is my second visit and I had the best experience twice now. Great physician, great service. A much better alternative to driving to be seen, then sitting in a busy office full of people, then waiting to be seen in the back. Then having to drive home, dropping off a script on the way, then driving back to the pharmacy to pick it up. I love it.
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Always a pleasant experience
Seeing any doctor can make you nervous especially when you see a new one every visit. We have been so pleased with every virtual doctor we've encountered. They're always pleasant, thorough, understanding and give the right amount of time for your needs. Always a pleasure and never a bad experience. We appreciate the experience!
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Sick on a Sunday
Have been in bed since Friday; decided to try the online services. This was so easy, waiting time was less than 5 minutes. Doctor was very detailed in his questions and within a few minutes diagnosed my symptoms and sent in my prescriptions. Great service!!!!
Helpful Doc but
I had previously selected a different doctor and while waiting to meet with her I was alerted she was no longer available and was diverted to another doctor. While I appreciate the approach I intentionally picked a woman of color to speak too because of the nature of my issue. The doctor that ended up helping me was fantastic but it was a man which made me feel a little more awkward about discussing my issue. I would just say in the future it may be helpful to the patients to ask if they have a preference of doctor because of comfortability level. Some issues are hard to talk about if you don’t feel the doctor can relate. I had a feminine issue and would’ve preferred a female doctor because of it.
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Quick, friendly
Dr. Linus was professional, friendly and caring. Very nice gentleman ! This was much better and quicker than waiting in an office. An in person appointment would have taken up half of my day, so this is great. I highly recommend. Try to get Dr. Linus too!
Love the service EXCEPT
This service is great for certain situations! My only complaint is that sometimes I will wait on long hold times until I am the next patient to see the doctor, but then the doctor goes offline and I have to start the wait over again with another doctor. The wait experience needs to be improved.
I love online visits
I wish this would become the new Standard! I see a dr right away get treatment without going out into the world and waiting in a waiting room and possibly getting others sick or catching any thing else.
No place for feedback. Appointments booked days in advance do not get insurance checked in advance
I had a doctors appointment planned days in advance. By the time the appointment was about to start, the app told me it could not get in touch with my insurance. My insurance is Blue Cross Blue Shield. So it told me I had to pay $200 out-of-pocket. I had to cancel the appointment which they then told me they would charge me another $40. What is going on here
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Amazed
I needed albuterol but couldn’t get an appointment for weeks with my doctor or any doctor. I was told about this and had an appointment on my phone with a doctor and had my scripts within the hour. Thank you very much
Telehealth visit
My first telehealth visit was phenomenal. I was saved from the frustration of trying to obtaining an appt and going to Dr office or walk-in clinic. The Dr was quickly responsive to my issues and quickly assessed my illness and provided a course of action appropriate to my health concerns.
I will definitely consider this in the future for myself and family.
I commend Dr Reis for her attentive and caring visit.
I will definitely consider this in the future for myself and family.
I commend Dr Reis for her attentive and caring visit.
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Doesn’t allow you to edit or add payment options
I’m extremely frustrated with this app. I have my iPad with me, hoping I could do a doctor visit online, but the app insists that each and every one of my payment methods (HSA card, credit cards, debit card, all of which work EVERYWHERE ELSE) is “declined”. My address was typed exactly how it is everywhere else. Not sure if this is just a bug or not, but considering this app is for medical uses it’s pretty awful that it isn’t functioning properly and that I cannot get the medical care I need.
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No availability
I had a telehealth appointment and they made me schedule 3 weeks in advance, then they cancel it 2min after it was supposed to start. All I can do is speak to someone in a call center who will "create a case number with Level 2 support" And tell me to wait 3 more weeks for the next available appointment in the mean time. I waited around all day for my appointment to start. I will never use this service again. I’d rather talk to a receptionist at a traditional doctors office.
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AMAZING!!!!! Thank you Blue Cross Blue Shield!!!
I have had BCBS insurance nearly my entire life and they have kept me protected with ALL my medical conditions. Having autoimmune disease is life changing....and every medical professional I have seen is all thanks to Blue Cross. I was able to get a life saving surgery thanks to BCBS. In the past 4 years, my plan significantly changed and even then, I still receive 100% quality healthcare. This is a blessing and I am so thankful everyday to be a subscriber of Blue Cross. TODAY I was given the gift of telemedicine thanks to BCBS. I had no idea my plan would even participate with telemedicine....but after a few hours contemplating if I should go to the emergency room or not, I tried downloading this app. With in 5 minutes....YES FIVE MINUTES, I was provided with outstandingly incredible healthcare and medical advice from an amazing medical doctor. My experience today was 5 stars and beyond awesome!!! Thanks to Blue Cross, I was able to avoid having to sit in the Emergency Room for hours on end as well as I didn’t have to occupy an ER bed either — which left a spot open for someone else with a life threatening medical emergency or COVID19 complication. THANK YOU BLUE CROSS BLUE SHIELD and thank you to my telehealth doctor, Nina for all of your help today. Your expertise provided me help for my medical issue, kept me out of the ER, got me instant medical attention and all at an affordable cost. THANK YOU SO MUCH!
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Call was canceled in the middle of video chat
I have an earache and was assigned to a doctor named Cesar Sturla who was completely unprofessional. I could tell he did not want to work today, he had his hand on his head as if doing his job was a bore. He did not greet me nor did he ask what was going on. As soon as I told him that I had an earache he ended the telemedicine call. I am not sure if he was racist, overworked, or just plain rude but I believe he should have called off today. When someone is sick they do not need someone who doesn’t care for their patients to help them. He doesn’t need to be apart of this amazing app. I ended up seeing another doctor who was compassionate and listened to watch was actually wrong with me.
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Doctor Any time!
I love being able to see a doctor wherever I am, especially for things when I know what it is and don't want to schedule a visit, drive there, etc. Doctors are awesome, visit is quick and convenient. I hope this is something that sticks around after COVID!
Easy to Navigate, but difficult to enter information on mobile
It would be nice to be able to view the entirety of the answers I provide, rather than having them extend out along one bar of text so I cannot see and review for typos and to make sure I have stated everything correctly. But finding a provider and setting up an appointment was easy.
