BECU User Reviews

Customer Experience

Positive experience59.5% of reviews
Neutral8.2% of reviews
Negative experience32.3% of reviews

~ Based on 449 written reviews from the US App Store.

What users say

Is BECU Safe?

BECU appears safe based on user ratings. AppsHunter Safety Score for BECU is 97/100.

This assessment is based on 69,919 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.6% of ratings point to a safe experience
1.0% of ratings suggest some concerns
1.5% of ratings point to a risky experience

~ Based on 66,878 App Store ratings for BECU.

Is BECU Legit?

BECU appears to be a legitimate app. AppsHunter Legitimacy Score for BECU is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

The best Credit Union

I love how easy it is to communicate with any agent! Every time im connected the communication is so effortless! Thank you for being the best in customer service !

broken in new iOS

used to be working but unavailable to use after IOS upgrade

Needs serious debugging

The app itself is very glitchy but the most frustrating this is that Face ID is not working properly each time. I’m constantly getting locked out of my online banking. This is the only app the rejects my Face ID & it’s so annoying because I’ve had to call BECU a good 3x this week to unlock my account. Please please please for the love of god PLEASE fix this issue.
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Perfect Credit Union

I am glad to let anyone who is thinking about joining BECU know that BECU is the best!
No fee, no stress, always someone who kindly helps you ….

Good app

It is simple to work with and use

BECU PLEASE Improve

We enjoy being long time BECU customers. Their customer service is excellent. But this app is SO OUTDATED and needs improvement. It is slow and not up to par with so many other banking apps (Chase and Citibank to name a couple). PLEASE. Put some resources and budget to improving the app which I use every single day.
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Always under maintenance

Sucks that I can’t access my money in the middle of the day. Always an authorization error.

Usually Good

Currently unable to log in on the app. Turned off VPN and still unable to access. Signed in no problem with a desktop browser. This seems to be an app issue.

Bad online

I wish it would tell you when your deposit will be available. I would also like to get a daily notification of my balance like my other bank

Fast, Convenient and Easy

Love this app, makes banking more convenient and easy to take care of common chores. Saves us lots of time, no need to run to the ATM to deposit checks.

Auth NIGHTMARE

Their CIO/CTO needs to get their act together. This app always locks me out for the most ridiculous reasons then have to call their tech support to unblock me caveman style. Traveling out of town? Your account is locked. Out of state? Locked. Overseas for biz trips? Consider banking elsewhere.

Pong

Easy to use everyday

Great UI, Budgeting needs work.

It’s way better than many credit unions I have used, and very fleshed out with many features.

Only issue is the budget feature is wonky. I don’t like how they are bubble and a bit of a hassle to edit. I would enjoy and option for the interface be a grid so I can view them more easily. Also, why can’t I add more main budgets? I can add custom sub budgets, but not major ones?

Other than the budgeting prospect, great app!
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Stop the Fraud

BECU is the best Bank around. I am so glad I was able to join in on it and what I like best about this Bank is they really protect your money? They try to make sure that no fraudsters are stealing money from your account. Trust BCEU2 stop the bleeding.

BECU a bit odd

No tap to pay with debit cards
Gotta go through a few extra steps to activate regular use features. Switched from a credit union in the bay area recently, and the experience with that bank was a little more seamless.

Stellar budget review and itemization

A great site to see your budget in a nutshell from history to current transactions. One of the best sites I have seen, especially for my financial banking.

Simple, reliable

Consistently working

No statements, autopay, or payment visibility

It’s frustrating that you can see minimum payment amounts, nor set up auto pay, nor download statements in the app.

a review of BECU i guess…

catch that reference? anyway… becu app is pretty good ig but there’s room for improvement for sure. For example it makes me sign in with my password 3 times before it brings me to a second screen where I can enter in the code they send me. Every. Stinking. Time. Gets a little cumbersome but maybe I’m just a spoiled American…. Anyway that’s my review hope they change that and may our Lord and Saviour Jesus Christ save America from her transgressions! ✝️☦️✝️☦️
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Absolutely stupid credit union.

Charged me for $25 with no reason and start calls me everyday. Haha, see never again