Good at first, but then it just failed
This app was good at first, but then it completely failed at its core function, creating a serious operational risk for our team. It abruptly stopped processing incoming calls altogether. Instead of routing through the platform as designed, every single call bypassed the app and went straight to individual cellular devices.
Because of this system breakdown, neither our supervisors nor security guards had any visibility into incoming calls or where they needed to be directed. This breakdown in call forwarding directly led to unacceptable response delays in the field. In our industry, immediate response times are critical, and delays of this nature compromise safety and service quality.
To make matters worse, because the app failed to handle and forward the calls, none of these interactions were recorded. This has left us with zero call logs, no audio documentation for compliance or auditing, and complete operational vulnerability. We cannot rely on a platform that jeopardizes our response times and leaves us without basic call-tracking capabilities.
Because of this system breakdown, neither our supervisors nor security guards had any visibility into incoming calls or where they needed to be directed. This breakdown in call forwarding directly led to unacceptable response delays in the field. In our industry, immediate response times are critical, and delays of this nature compromise safety and service quality.
To make matters worse, because the app failed to handle and forward the calls, none of these interactions were recorded. This has left us with zero call logs, no audio documentation for compliance or auditing, and complete operational vulnerability. We cannot rely on a platform that jeopardizes our response times and leaves us without basic call-tracking capabilities.
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Love it but what Happened to Connection!
Love this app been a part of it when it was originally called M1. Ever since it became beside the connection service has been horrible.
Beware of issues
I tried out the free trail for my small business and found it really helpful. Once I spent my money for the annual price 149$ I began to get complaints from
My customers, and had to still do the work I expected Beside to get done . My text stoped working, AI assistant works when it wants to. Customers are not able to call the number provided. I am loosing money as well as trust for customers . Please be honest before having people invest with this app.
My customers, and had to still do the work I expected Beside to get done . My text stoped working, AI assistant works when it wants to. Customers are not able to call the number provided. I am loosing money as well as trust for customers . Please be honest before having people invest with this app.
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Update made it worse
Calls show transcribing for extended periods after a missed call. Calls are shown still in progress long after hanging up. Connecting to a call is hit or miss. Major improvements are needed. This is not reliable in any form. The only benefit is not answering any telemarketers calls.
Issues
This phone is still having issues even with the update. I just lost a customer that would’ve been a one time of $375 and in the month time it could’ve been $3075 but now I lost a customer.
