Connectivity issues
Honestly in theory it’s a great app but to make it simple I miss a lot of calls because of connectivity. When somebody calls me there’s always a delay. If I’m on the phone with somebody and somebody else calls it does not log it or doesn’t notify me unless I check the beside app. Basically everytime somebody calls me and I’m ABLE to talk I have to call them back 50 percent of the time. It makes me look like an amateur operation and I feel like potentially I’m losing customers
Show more
This thing is a life saver
Get it.
Very useful, but a bit buggy
Love the AI receptionist, the note taking, call recording, etc. My only hang up (pun intended) is the dropped calls, inability to connect, and just general unreliability of this app.
Horrible connectivity
When it works, possibly 25% of the time it’s great. The other 75% of the time i’m losing calls, answering, and can’t hear the person on the other end of the line, or dealing with glitches such as after you hang up, it still shows that the call is active.
Sad cause this could’ve been a great thing if they could get it right
Sad cause this could’ve been a great thing if they could get it right
Show more
Good at first, but then it just failed
This app was good at first, but then it completely failed at its core function, creating a serious operational risk for our team. It abruptly stopped processing incoming calls altogether. Instead of routing through the platform as designed, every single call bypassed the app and went straight to individual cellular devices.
Because of this system breakdown, neither our supervisors nor security guards had any visibility into incoming calls or where they needed to be directed. This breakdown in call forwarding directly led to unacceptable response delays in the field. In our industry, immediate response times are critical, and delays of this nature compromise safety and service quality.
To make matters worse, because the app failed to handle and forward the calls, none of these interactions were recorded. This has left us with zero call logs, no audio documentation for compliance or auditing, and complete operational vulnerability. We cannot rely on a platform that jeopardizes our response times and leaves us without basic call-tracking capabilities.
Because of this system breakdown, neither our supervisors nor security guards had any visibility into incoming calls or where they needed to be directed. This breakdown in call forwarding directly led to unacceptable response delays in the field. In our industry, immediate response times are critical, and delays of this nature compromise safety and service quality.
To make matters worse, because the app failed to handle and forward the calls, none of these interactions were recorded. This has left us with zero call logs, no audio documentation for compliance or auditing, and complete operational vulnerability. We cannot rely on a platform that jeopardizes our response times and leaves us without basic call-tracking capabilities.
Show more
Response from developer
We’re sorry to hear about the impact this had on your team. From what you’re describing, it sounds like call forwarding may have become disabled, which would cause incoming calls to bypass Beside entirely and therefore prevent those calls from appearing in your Beside call history. Call forwarding is managed at the carrier level and can occasionally become disconnected. Please reach out to our Support team so we can review your setup with you and help determine exactly what happened. • Beside Team
