Software
Bad ergonomics..sorry
Soo much delay
Pathetic customer support and pathetic app.
Customer support delay response is like they have all the time on earth and robotic reply by copying then pasting the same answers.
App works like snail and even on item's unavailability shows items available due to which during emergency the delivery agent inform the item is currently unavailable. If a person has limited fund and do not receive the items ordered from BB then it's actually a worst situation as money get stuck in BB wallet and person can not even buy the items from anywhere else. Delivery time is more pathetic compared to other service provider and twice I waited for 1 hour but later it was canceled from BB and once I cancelled coz if was enough of waiting and no customer support was available to assist. Another incident of delivery time which is unbelievable that my product was delivered after waiting of 2.5 hours of delivery where in BB claims to deliver the item by 10 minutes.
Again one of the item from my order is not delivered with BB app fault as it was showing item availability but then it was informed that item is unavailable at the time of delivery by the delivery agent and updated the misleading information as item was returned at time of delivery. The pathetic situation is, my money is stuck in BB wallet dut to which I am unable to use my money to order the item from somewhere else.
Customer support delay response is like they have all the time on earth and robotic reply by copying then pasting the same answers.
App works like snail and even on item's unavailability shows items available due to which during emergency the delivery agent inform the item is currently unavailable. If a person has limited fund and do not receive the items ordered from BB then it's actually a worst situation as money get stuck in BB wallet and person can not even buy the items from anywhere else. Delivery time is more pathetic compared to other service provider and twice I waited for 1 hour but later it was canceled from BB and once I cancelled coz if was enough of waiting and no customer support was available to assist. Another incident of delivery time which is unbelievable that my product was delivered after waiting of 2.5 hours of delivery where in BB claims to deliver the item by 10 minutes.
Again one of the item from my order is not delivered with BB app fault as it was showing item availability but then it was informed that item is unavailable at the time of delivery by the delivery agent and updated the misleading information as item was returned at time of delivery. The pathetic situation is, my money is stuck in BB wallet dut to which I am unable to use my money to order the item from somewhere else.
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Response from developer
We want to extend our sincerest apologies concerning all the issues that you have faced. Could you please share your contact details with us at appsupport@bigbasket.com so that we can get in touch with you and resolve the issue.
Amazing
Extremely extraordinary
Outstanding
Outstanding
BigBasket’s delivery process is completely broken. BEWARE OF DELIVERY FRAUD!
My order was falsely marked as delivered, but the delivery driver had actually stolen it. Instead of taking responsibility and investigating, BigBasket customer service told me to resolve the issue myself by calling the delivery driver.
We had proof from our building watchman that the order was never left at my doorstep. When confronted, the delivery driver eventually admitted that he had taken the order. Even after this, BigBasket still did not proactively help. They only processed a refund after the delivery driver himself confessed and asked them to refund me.
It’s shocking that a customer who did nothing wrong was expected to investigate theft, confront the delivery person, and prove their innocence before receiving a resolution.
This is one of the worst customer service experiences I’ve ever had. A company should protect its customers, not force them to do its job. BigBasket seriously needs to fix its delivery verification process and customer support, because no customer should have to go through this after paying for their order.
We had proof from our building watchman that the order was never left at my doorstep. When confronted, the delivery driver eventually admitted that he had taken the order. Even after this, BigBasket still did not proactively help. They only processed a refund after the delivery driver himself confessed and asked them to refund me.
It’s shocking that a customer who did nothing wrong was expected to investigate theft, confront the delivery person, and prove their innocence before receiving a resolution.
This is one of the worst customer service experiences I’ve ever had. A company should protect its customers, not force them to do its job. BigBasket seriously needs to fix its delivery verification process and customer support, because no customer should have to go through this after paying for their order.
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Response from developer
We want to extend our sincerest apologies concerning all the issues that you have faced. Could you please share your contact details with us at appsupport@bigbasket.com so that we can get in touch with you and resolve the issue.
