App is kaput
The reason your profits are down is because your APP is broke.
Stop Middle of the Night Push Through Texts!
I have historically trusted and enjoyed Blacklane. Throughout the night, however, your service was pushing through text messages, despite my quiet setting, at least three times from midnight, 2:00, 4:00 am, etc. This constantly woke me up and I could not stop them.
Travelers like me require disciplined sleep schedules and uninterrupted rest to do what we do. I’d recommend looking at your systems and fixing this asap.
Travelers like me require disciplined sleep schedules and uninterrupted rest to do what we do. I’d recommend looking at your systems and fixing this asap.
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Harsh and unsafe rating policies
I had an upsetting and potentially unsafe experience using Blacklane. I rated a driver 3 stars. The driver called my cell to ask why. She said that Blacklane will not allow her to work for 3 months because of my review. Blacklane would not allow me to change my rating. Blacklane apparently (1) imposes harsh consequences on its drivers (2) allows drivers to link those consequences directly to a specific rider’s review and (3) allows the driver to contact that rider after the ride is over. Can you imagine if the driver had wanted revenge, and had my name and phone number?
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Just…. It’s just so easy.
September 2026
ANOTHER UPDATE: so blacklane gave me a credit to try the service again because the first time was a disaster. And let me tell you…. It was like night and day.
I had a blacklane pick up my wife and I from a concert at SoFi. The traffic is a nightmare after a concert.
Our driver was nearby 30 min before he needed to be there. I noticed and told him we were ready a little early and he leapt into action.
He used ally ways and back routes to get to us, then navigated them and went around ALL THE TRAFFIC while we were in the car. What I expected to be a 2 hour drive, turned into the easiest 45 min drive of my life.
The car was clean, the driver was courteous, he drove fantastically.
The best way to describe it is: it was just easy. Everything was taken care of.
The next time my wife went to a concert, she told me how she wished she’d used blacklane again because it was just so easy.
Clearly my first experience was a mistake. Will be using the service again in the future.
******
July 12th, 2026
UPDATE: adding a star because blacklane reached out to me and has been working to make things right. Will give them another shot in a couple months and update review then.
********
July 6th, 2026
So the app itself is great. It’s very easy to book, communicate, and manage my booking through the app.
The chauffeur… not so much.
I hired a chauffeur through blacklane to pick my family up from the airport. After a 10 hour flight, the last thing I wanted to do was worry about getting home.
The good:
-the chauffeur brought the car seat I requested for my child and it was the right size
-he got us from the airport to my home in one piece
-even though he went to the wrong terminal, he communicated his progress well as he was correcting his mistake.
-the car was clean
-he tried to play kid music in the car to entertain my daughter, while I had him turn it off, I appreciate the effort
The bad:
-I paid for being picked up and greeted in the terminal so it would be easier on me, and to have help with the bags. He went to the wrong terminal so I had to haul all my family’s bags and meet him outside at the curb (a google search of the flight # would have given him the info he needed to be at the right terminal)
-he installed the car seat for my daughter wrong, and when I told him it was installed wrong, he argued with me saying he did it right and that I was wrong (he only used the back strap and didn’t attach the seatbelt. I confirmed it was installed wrong via looking up the owners manual online)
-he was texting other people while driving
-while he was trying to play music for my daughter, he was playing it off youtube and searched for songs while driving (every time he texted the music cut out because he changed apps, that’s why I initially noticed it from where I was sitting)
-after I had him stop playing music, he googled the Spain vs Portugal game and kept the stats on his phone, watching them update WHILE HE WAS DRIVING ON THE FREEWAY.
Honestly, i’ve had uber drivers that were safer and more professional than my chauffeur. I submitted a review explaining what happened but haven’t heard anything back from blacklane.
And I still got charged the extra cost for in terminal pick up even though I didn’t receive in terminal pick up because he went to the wrong terminal, so that’s not great either.
ANOTHER UPDATE: so blacklane gave me a credit to try the service again because the first time was a disaster. And let me tell you…. It was like night and day.
I had a blacklane pick up my wife and I from a concert at SoFi. The traffic is a nightmare after a concert.
Our driver was nearby 30 min before he needed to be there. I noticed and told him we were ready a little early and he leapt into action.
He used ally ways and back routes to get to us, then navigated them and went around ALL THE TRAFFIC while we were in the car. What I expected to be a 2 hour drive, turned into the easiest 45 min drive of my life.
The car was clean, the driver was courteous, he drove fantastically.
The best way to describe it is: it was just easy. Everything was taken care of.
The next time my wife went to a concert, she told me how she wished she’d used blacklane again because it was just so easy.
Clearly my first experience was a mistake. Will be using the service again in the future.
******
July 12th, 2026
UPDATE: adding a star because blacklane reached out to me and has been working to make things right. Will give them another shot in a couple months and update review then.
********
July 6th, 2026
So the app itself is great. It’s very easy to book, communicate, and manage my booking through the app.
The chauffeur… not so much.
I hired a chauffeur through blacklane to pick my family up from the airport. After a 10 hour flight, the last thing I wanted to do was worry about getting home.
The good:
-the chauffeur brought the car seat I requested for my child and it was the right size
-he got us from the airport to my home in one piece
-even though he went to the wrong terminal, he communicated his progress well as he was correcting his mistake.
-the car was clean
-he tried to play kid music in the car to entertain my daughter, while I had him turn it off, I appreciate the effort
The bad:
-I paid for being picked up and greeted in the terminal so it would be easier on me, and to have help with the bags. He went to the wrong terminal so I had to haul all my family’s bags and meet him outside at the curb (a google search of the flight # would have given him the info he needed to be at the right terminal)
-he installed the car seat for my daughter wrong, and when I told him it was installed wrong, he argued with me saying he did it right and that I was wrong (he only used the back strap and didn’t attach the seatbelt. I confirmed it was installed wrong via looking up the owners manual online)
-he was texting other people while driving
-while he was trying to play music for my daughter, he was playing it off youtube and searched for songs while driving (every time he texted the music cut out because he changed apps, that’s why I initially noticed it from where I was sitting)
-after I had him stop playing music, he googled the Spain vs Portugal game and kept the stats on his phone, watching them update WHILE HE WAS DRIVING ON THE FREEWAY.
Honestly, i’ve had uber drivers that were safer and more professional than my chauffeur. I submitted a review explaining what happened but haven’t heard anything back from blacklane.
And I still got charged the extra cost for in terminal pick up even though I didn’t receive in terminal pick up because he went to the wrong terminal, so that’s not great either.
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AVOID AT ALL COST
Horrible experience trying to set up FIRST time booking. Cancelled booking within 10 minutes and still had the audacity to charge a CANCELLATION FEE. Fee for what? You didn’t provide a service! Self service AI couldn’t help and explained to support that i was deleting the app because it was too difficult to use.
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