Broken Face ID
Just sits on a spinning circle after logging in. Can’t even view my benefits.
Not working! Why??
I’m trying to access but it will not open/sign in, it begins to sign in but either spins continuously or starts over to sign in again. WTH??!
Update
Trying to get into the app. It’s telling me an update is required but there’s no update in the App Store to be able to update. Can’t access app at all without this supposed “update” that I don’t have. Currently locked out so who knows if I’ll be able to get back in until the NEXT update
Bugs
I get a notice and link to view EOB now. When it gets to the website, it says EOB coming soon.
Prescription
It needs to be way more accessible to view prescriptions that are in the tier categories.
Love it
Blue print is very engaging and satisfying 🤗
Apple wallet support
Thank you for adding Apple wallet support!
OBE | Please add the ability to add my ID card to Apple wallet. Get out of the Stone Age.
OBE | Please add the ability to add my ID card to Apple wallet. Get out of the Stone Age.
Bad App
I always have issues logging in, I have to reset my password every time I want to use it… it does not work
Lack of transparency
The spending detail has no detail. Waste of a click.
Godawful app
Worst medical insurance app I’ve ever seen
Spinning… Completed claims often with EOB “coming soon”
This app has been spinning for days. There’s a maintenance banner in the app when it does work. Claim status is misleading. How can a claim be complete without an EOB?
Bring the card to the wallet
Bring the card to the wallet app to fit where all my other cards live.
The app can’t be trusted
Approved and fully paid claims are marked as “denied” by the UI. Creates too much confusion. Can’t be trusted.
Difficult to use
Difficult to use and log into to. Had to delete the app and reload because screen was frozen. Then it wanted me to sign terms of service and it would not let me sign. Had to close and restart several times.
Frustrating process
They need to contact Aetna and get advice on how an app should work, I wish I could switch back bcbs skai is trash
Missing apple wallet integration
Good app, but it doesn't have the feature to add the insurance card directly to apple wallet
Worst Insurance App
Constant error out and signs you out, start over each time you attempt to go to a different section of the app or site. Actual coverage policy not listed.
Can’t save to Wallet?
I don’t have the option to save the insurance card to Apple wallet or to have a plastic card sent. When o try to print it, it prints a whole 8.5x11 sheet. Can this be fixed??
Disappointed and no help
We are only 7 days into the year of 2026 and they cancelled my insurance due to no payment when my payment is due 1/8/2026??? Like how is that possible multiple calls wait 24-72 or 1 week to reinstate THEIR mistake and still nothing I have multiple doctors appointments will I get my money back? Don’t know but it is very frustrating there is no help and someone that can really give me a solid answer what’s the training in that job?
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Stuck at several screens
This app gets stuck at various points . There are features that don’t work, like calling the doctor, and if you click to check on one doctor and go back you have to re initiate the search again. Almost like deliberately making it difficult to find care.
