Blueprint Portal User Reviews

Name: Blueprint Portal
Rating: 4.7 (2088 reviews)

Blueprint Portal

Arkansas Blue Cross and Blue Shield

💪 Health & Fitness

🏥 Medical

What users say

Summarized from real user reviews of Blueprint Portal. Based on 2.1K reviews and a 4.7/5 average, it highlights the 8 positives and 10 negatives reviewers mention most about this Medical app.

Positive things

👍Easy to find in-network doctors and providers
📋Convenient access to claims and EOB information
🆔Digital insurance card readily available
📱Mobile app more convenient than website
💰Cost estimation and procedure pricing tools
🎯User-friendly interface when working properly
⚡Fast performance on updated versions
🔍Real-time claim tracking capability

Negative things

🐛Frequent app crashes and freezing
⏳Extremely slow loading times
🔐Constant unexpected logouts
❌Login failures and authentication issues
🔄Endless loading screens
⚠️Persistent error messages
🚫Password creation validation conflicts
📵App becomes unresponsive mid-use
🔌Biometric login unreliable
💔Poor customer support responsiveness

Top reviews

Most Recent Highest Rated Lowest Rated

Broken Face ID

Just sits on a spinning circle after logging in. Can’t even view my benefits.

iueras

20 days ago

Not working! Why??

I’m trying to access but it will not open/sign in, it begins to sign in but either spins continuously or starts over to sign in again. WTH??!

Dani8273

a month ago

Update

Trying to get into the app. It’s telling me an update is required but there’s no update in the App Store to be able to update. Can’t access app at all without this supposed “update” that I don’t have. Currently locked out so who knows if I’ll be able to get back in until the NEXT update

-ABCDEFGHIJK

a month ago

Response from developer

We apologize for the inconvenience. If you can reach out to us at digitalsolutions@arkbluecross.com with more details including your member ID and/or username, we can work to identify the issue.

Bugs

I get a notice and link to view EOB now. When it gets to the website, it says EOB coming soon.

map453

a month ago

Prescription

It needs to be way more accessible to view prescriptions that are in the tier categories.

misstypeoneD

a month ago

Love it

Blue print is very engaging and satisfying 🤗

Domioelgato

2 months ago

Apple wallet support

Thank you for adding Apple wallet support!

OBE | Please add the ability to add my ID card to Apple wallet. Get out of the Stone Age.

AppleDVG001

2 months ago

Response from developer

We apologize for the inconvenience. We're always working to improve the app and plan to have the ability to add ID cards to Apple Wallet in the near future.

Bad App

I always have issues logging in, I have to reset my password every time I want to use it… it does not work

Janell unicorn# 101

2 months ago

Lack of transparency

The spending detail has no detail. Waste of a click.

Sadappx2

2 months ago

Godawful app

Worst medical insurance app I’ve ever seen

No thank you44

3 months ago

Spinning… Completed claims often with EOB “coming soon”

This app has been spinning for days. There’s a maintenance banner in the app when it does work. Claim status is misleading. How can a claim be complete without an EOB?

Military History 224

4 months ago

Bring the card to the wallet

Bring the card to the wallet app to fit where all my other cards live.

011100101010101101110000111001

4 months ago

Response from developer

You can now add your ID card to your wallet. Thank you

The app can’t be trusted

Approved and fully paid claims are marked as “denied” by the UI. Creates too much confusion. Can’t be trusted.

jlalalalalalalala

4 months ago

Difficult to use

Difficult to use and log into to. Had to delete the app and reload because screen was frozen. Then it wanted me to sign terms of service and it would not let me sign. Had to close and restart several times.

Shue08

5 months ago

Response from developer

We apologize for the inconvenience. If you can reach out to us at digitalsolutions@arkbluecross.com with more details including your member ID and/or username, we can work to identify the issue.

Frustrating process

They need to contact Aetna and get advice on how an app should work, I wish I could switch back bcbs skai is trash

neveragaincustomer

5 months ago

Missing apple wallet integration

Good app, but it doesn't have the feature to add the insurance card directly to apple wallet

godgiftedspecimen

6 months ago

Response from developer

We apologize for the inconvenience. We're always working to improve the app and plan to have the ability to add ID cards to Apple Wallet in the near future.

Worst Insurance App

Constant error out and signs you out, start over each time you attempt to go to a different section of the app or site. Actual coverage policy not listed.

TheBeesKnees88

6 months ago

Can’t save to Wallet?

I don’t have the option to save the insurance card to Apple wallet or to have a plastic card sent. When o try to print it, it prints a whole 8.5x11 sheet. Can this be fixed??

Maven in the Making

6 months ago

Response from developer

We apologize for the inconvenience. We're always working to improve the app and plan to have the ability to add ID cards to Apple Wallet in the near future. Changing your printer settings will allow you to print the ID card in a different size. For a physical card please contact customer service. Thank you

Disappointed and no help

We are only 7 days into the year of 2026 and they cancelled my insurance due to no payment when my payment is due 1/8/2026??? Like how is that possible multiple calls wait 24-72 or 1 week to reinstate THEIR mistake and still nothing I have multiple doctors appointments will I get my money back? Don’t know but it is very frustrating there is no help and someone that can really give me a solid answer what’s the training in that job?

Yesarina

7 months ago

Stuck at several screens

This app gets stuck at various points . There are features that don’t work, like calling the doctor, and if you click to check on one doctor and go back you have to re initiate the search again. Almost like deliberately making it difficult to find care.

Apjk123