Money change
Fast money change
Update address and Phone Number Issue
I need to change Address but it doesn’t allow me to and there is no option to change number.
KYC
Can’t even complete KYC with all the proper documentation available. Need to fix this error.
Poor support
We have been using this app and overall it has not been to our expectation. Delayed customer support, not responding, delayed transaction and no proper idea of whom to be contacted when there is problem are the mostly encountered issues. Have to email or contact the team after each transaction is inefficient and waste. This apps with effective team and system would be of great benefit to all.
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Delays
Recently I have registered and started using this app to exchange few bucks. I saw everything is good and it has mentioned that exchange will get done in 2 hours. However, even after 1 week (today), it is not yet done. I uploaded the receipt and got an email saying I need to send receipt. So, mailed the receipt, and got the reply saying it’s under process. I waited,………………………………… and I was asked to mail my driving license copy (I don’t know for what purpose they need it). I felt like only half of the process is done till now (or may not be). When I came to know, similar thing has happened to many others.
**If the team could upgrade some features in the app where we don’t have to submit documents separately, would definitely improve the efficiency.**
**If the team could upgrade some features in the app where we don’t have to submit documents separately, would definitely improve the efficiency.**
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