Amazing
10/10
Awful service
For many years you caid not resolve my OTP issue, app is very fragile and I struggled to login for months and finally managed to login last week now you have released a new app which is not available in App Store UK and only available in India I suppose now I could not login to my old mobile app as it redirects to download new app and then says not available in my country. I am not sure what the developers and testers who release this app do? How do you expect me to manage my NRE and NRO account from abroad if I could not download and install the new app!
Update on 3rd Oct:
How would I know about your phases of migration? I can’t open and use your mobile app as it forced me to download new app and then App Store says it’s not available in the UK. Fixit!
Update on 3rd Oct:
How would I know about your phases of migration? I can’t open and use your mobile app as it forced me to download new app and then App Store says it’s not available in the UK. Fixit!
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Lack of Communication and Access Issues with New bob World 2.0 App
The customer service team appears to be unaware of the current status of the new bob World 2.0 app. When I contacted them, they were unable to provide any clear information regarding whether the app is currently available on ios, whether there are technical issues in particular countries, or what customers are expected to do. The response I received was simply that they "do not have any update."
The situation is similar at the branch, where there does not appear to be any clear information or communication regarding this issue.
I would like to highlight a particular concern regarding NRI customers. Whenever there is a data nigration, application upgrade, or other technical update, please ensure that the process does not unnecessarily affect customers who are residing abroad. NRI customers cannot simply visit their branch at short notice to resolve technical issues.
For example, I am currently in the UK, and the new bob World 2.0 app is not appearing/ available for me on iOS. This is something that needs to be addressed technically by the bank rather than requiring customers to repeatedly contact the branch or customer service for information that they themselves do not have.
I have also received an email stating that I need to wait until 3 October for further updates. I find this extremely disappointing, particularly when the issue is affecting access to banking services and there is still no clear
communication from the bank.
The situation is similar at the branch, where there does not appear to be any clear information or communication regarding this issue.
I would like to highlight a particular concern regarding NRI customers. Whenever there is a data nigration, application upgrade, or other technical update, please ensure that the process does not unnecessarily affect customers who are residing abroad. NRI customers cannot simply visit their branch at short notice to resolve technical issues.
For example, I am currently in the UK, and the new bob World 2.0 app is not appearing/ available for me on iOS. This is something that needs to be addressed technically by the bank rather than requiring customers to repeatedly contact the branch or customer service for information that they themselves do not have.
I have also received an email stating that I need to wait until 3 October for further updates. I find this extremely disappointing, particularly when the issue is affecting access to banking services and there is still no clear
communication from the bank.
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Not working properly
Please check
Not supporting in UK
I am currently living Uk and new BOB app is not supporting in UK , it’s too difficult to manage my account now also I can’t send more for family or can’t track my account.
