Amazing
10/10
Awful service
For many years you caid not resolve my OTP issue, app is very fragile and I struggled to login for months and finally managed to login last week now you have released a new app which is not available in App Store UK and only available in India I suppose now I could not login to my old mobile app as it redirects to download new app and then says not available in my country. I am not sure what the developers and testers who release this app do? How do you expect me to manage my NRE and NRO account from abroad if I could not download and install the new app!
Update on 3rd Oct:
How would I know about your phases of migration? I can’t open and use your mobile app as it forced me to download new app and then App Store says it’s not available in the UK. Fixit!
Update on 3rd Oct:
How would I know about your phases of migration? I can’t open and use your mobile app as it forced me to download new app and then App Store says it’s not available in the UK. Fixit!
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Lack of Communication and Access Issues with New bob World 2.0 App
The customer service team appears to be unaware of the current status of the new bob World 2.0 app. When I contacted them, they were unable to provide any clear information regarding whether the app is currently available on ios, whether there are technical issues in particular countries, or what customers are expected to do. The response I received was simply that they "do not have any update."
The situation is similar at the branch, where there does not appear to be any clear information or communication regarding this issue.
I would like to highlight a particular concern regarding NRI customers. Whenever there is a data nigration, application upgrade, or other technical update, please ensure that the process does not unnecessarily affect customers who are residing abroad. NRI customers cannot simply visit their branch at short notice to resolve technical issues.
For example, I am currently in the UK, and the new bob World 2.0 app is not appearing/ available for me on iOS. This is something that needs to be addressed technically by the bank rather than requiring customers to repeatedly contact the branch or customer service for information that they themselves do not have.
I have also received an email stating that I need to wait until 3 October for further updates. I find this extremely disappointing, particularly when the issue is affecting access to banking services and there is still no clear
communication from the bank.
The situation is similar at the branch, where there does not appear to be any clear information or communication regarding this issue.
I would like to highlight a particular concern regarding NRI customers. Whenever there is a data nigration, application upgrade, or other technical update, please ensure that the process does not unnecessarily affect customers who are residing abroad. NRI customers cannot simply visit their branch at short notice to resolve technical issues.
For example, I am currently in the UK, and the new bob World 2.0 app is not appearing/ available for me on iOS. This is something that needs to be addressed technically by the bank rather than requiring customers to repeatedly contact the branch or customer service for information that they themselves do not have.
I have also received an email stating that I need to wait until 3 October for further updates. I find this extremely disappointing, particularly when the issue is affecting access to banking services and there is still no clear
communication from the bank.
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Not working properly
Please check
Not supporting in UK
I am currently living Uk and new BOB app is not supporting in UK , it’s too difficult to manage my account now also I can’t send more for family or can’t track my account.
Dysfunctional App
While using prepaid phone recharge function, this app is crashing not sure how reliable and usable it is since it has been renamed as Bob World Old.
Fix your app
How do you release an app without testing it properly? The app was working just fine with my U.S phone number that is linked to the account. Now it doesn’t. Fix it please. This is just annoying!
Mukesh Dave
Very Useful and Helpful App.
Do not open an account in this pathetic bank!!!!
Bank of Baroda Customer Service — 1/5
Bank of Baroda’s customer service is honestly one of the most frustrating banking experiences I’ve encountered. The biggest problem is the complete lack of ownership. Customer care, branches and different departments seem incapable of communicating with one another, leaving the customer to act as the middleman.
What is even more ridiculous is the apparent inability to handle bank-to-bank communication efficiently. If another bank needs to communicate with Bank of Baroda regarding an account or transaction, you can end up being asked to coordinate the process yourself. In an age of instant digital banking, this is simply unacceptable.
And then comes account closure—a process that feels like it belongs in the 19th century. Despite being able to open and operate accounts digitally, customers can be required to physically visit their home branch to close an account. If you have moved cities, or simply no longer live near that branch, apparently that is your problem.
There is nothing wrong with proper verification or security. But requiring customers to physically travel to a specific branch when secure digital verification and centralized processing are clearly possible is unnecessarily bureaucratic and incredibly inconvenient.
The overall experience is:
Call customer care → get redirected to the branch → contact the home branch → submit documents → wait → follow up → escalate → repeat.
Bank of Baroda is a major modern bank operating with technology that should make banking effortless, yet its customer-service processes often feel decades behind.
Bank of Baroda’s customer service is honestly one of the most frustrating banking experiences I’ve encountered. The biggest problem is the complete lack of ownership. Customer care, branches and different departments seem incapable of communicating with one another, leaving the customer to act as the middleman.
What is even more ridiculous is the apparent inability to handle bank-to-bank communication efficiently. If another bank needs to communicate with Bank of Baroda regarding an account or transaction, you can end up being asked to coordinate the process yourself. In an age of instant digital banking, this is simply unacceptable.
And then comes account closure—a process that feels like it belongs in the 19th century. Despite being able to open and operate accounts digitally, customers can be required to physically visit their home branch to close an account. If you have moved cities, or simply no longer live near that branch, apparently that is your problem.
There is nothing wrong with proper verification or security. But requiring customers to physically travel to a specific branch when secure digital verification and centralized processing are clearly possible is unnecessarily bureaucratic and incredibly inconvenient.
The overall experience is:
Call customer care → get redirected to the branch → contact the home branch → submit documents → wait → follow up → escalate → repeat.
Bank of Baroda is a major modern bank operating with technology that should make banking effortless, yet its customer-service processes often feel decades behind.
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Response from developer
Dear User, We regret the inconvenience you had to face. For better assistance please share your information with https://bobcrm.bankofbaroda.bank.in/onlinecomplaint. Thank You
Does not work when you need
Made me logout for not reason and asked for sms to validate my mobile number and then once I was able to login I can’t see my funds or accounts. Only quick view I can see my balance. This bank should be fined heavily for making customers not access their funds.
App is crashing
The app keeps crashing and not launching. It remains on the splash screen and keeps buffering, preventing me from checking my account for months. Please fix this issue.
Very unethical
App not working since while and now it says old ?? Than where is new one thus is worst thing bank could do , no information nothing
App didn’t even open
I’ve been trying to transfer money to my mom for her medical expenses but this stupid app won’t open. I had to transfer through third party apps like Google pay/other UPI apps. Worst UX! I’d rate a negative 1000 for this app if I could.
Still not working
This app not working
This app is not loading
Both new and old Bobworld apps are not working. Customer support is pathetic
Not working
Since past few weeks app is not working. Just keep on loading and gives error or slow/no internet.
App not working
Bob world not working in iPhone and very very disappointed.
I was stuck from last 2-3 weeks.
Please do needful.
I was stuck from last 2-3 weeks.
Please do needful.
App is not opening
Hi Team, I am in canada, this app is used to open here but since 2-3 weeks its not opening anymore. Its just loading and processing all the time but not opening. Please resolve this issue asap. Thanks.
App not even loading stuck at opening page
This app is completely horrible as compared to other Indian bank apps, as an NRI in US, the app invariably does not work at night in India. As of few weeks ago the app cannot even launch. I have deleted and reinstalled still same issue. Due to this I am considering now closing my account at this bank.
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Not happy
This application is not as useful as I needed. From 12 am to 6 am it's always showing an error occurred and not in service. BOB is one of the greatest banks in India. This is not the right way to help people. Update and upgrade the standard and provide more efficiency for the customer.
From last few weeks till today I can’t even open the app. Normally I pay every 8th or 9th of month and still can’t open. Very pathetic.
From last few weeks till today I can’t even open the app. Normally I pay every 8th or 9th of month and still can’t open. Very pathetic.
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