Hair stylist
As a hair stylist this app has helped me scale my business in so many different ways they’re always incorporating new ways to make sure our business grows
XXTheDon.
Booksy User Since 2019 – Chargeback Cases and No Final Answers
Booksy User Since 2019 – Four Chargeback Cases and No Final Answers
I have been a loyal, paying Booksy business user since 2019, and after nearly seven years with this platform, I am extremely disappointed with the lack of communication, transparency, and support regarding chargeback disputes.
I have experienced FOUR chargeback cases, and I have NEVER received a clear final resolution or explanation regarding ANY of them.
Booksy requests extensive supporting evidence from business owners, including screenshots, client conversations, signed consent forms, booking confirmations, and proof that clients acknowledged and accepted our cancellation and non-refundable deposit policies.
We spend hours gathering, organizing, and submitting everything requested. And then what? No proper updates, no final decisions communicated, no explanations, and no meaningful follow-up.
There is also no effective way to communicate directly with the chargeback department by phone. In my experience, everything depends on emails that fail to provide clear answers.
I have previously lost more than $140 in disputed funds without receiving a proper explanation of the outcome.
What makes this particularly frustrating is that Booksy itself allows businesses to establish cancellation policies and require non-refundable deposits. Yet when clients dispute those transactions, business owners face financial losses, including an additional $20 chargeback fee.
Are we supposed to disregard our own business policies and refund every cancellation simply because we fear losing even more money?
What is the purpose of having these policies if business owners receive inadequate support when defending them?
I understand that banks make the final decisions on chargebacks. I’m not asking Booksy to guarantee that every dispute will be won. I am asking for something much more basic: COMMUNICATION, TRANSPARENCY, ACCOUNTABILITY, AND REAL SUPPORT.
After nearly seven years as a paying customer, I expected better.
Our time, money, and businesses deserve respect. Asking professionals to spend hours submitting evidence without communicating the outcome is unacceptable.
Booksy needs to seriously improve how its chargeback department communicates with and supports business owners.
I have been a loyal, paying Booksy business user since 2019, and after nearly seven years with this platform, I am extremely disappointed with the lack of communication, transparency, and support regarding chargeback disputes.
I have experienced FOUR chargeback cases, and I have NEVER received a clear final resolution or explanation regarding ANY of them.
Booksy requests extensive supporting evidence from business owners, including screenshots, client conversations, signed consent forms, booking confirmations, and proof that clients acknowledged and accepted our cancellation and non-refundable deposit policies.
We spend hours gathering, organizing, and submitting everything requested. And then what? No proper updates, no final decisions communicated, no explanations, and no meaningful follow-up.
There is also no effective way to communicate directly with the chargeback department by phone. In my experience, everything depends on emails that fail to provide clear answers.
I have previously lost more than $140 in disputed funds without receiving a proper explanation of the outcome.
What makes this particularly frustrating is that Booksy itself allows businesses to establish cancellation policies and require non-refundable deposits. Yet when clients dispute those transactions, business owners face financial losses, including an additional $20 chargeback fee.
Are we supposed to disregard our own business policies and refund every cancellation simply because we fear losing even more money?
What is the purpose of having these policies if business owners receive inadequate support when defending them?
I understand that banks make the final decisions on chargebacks. I’m not asking Booksy to guarantee that every dispute will be won. I am asking for something much more basic: COMMUNICATION, TRANSPARENCY, ACCOUNTABILITY, AND REAL SUPPORT.
After nearly seven years as a paying customer, I expected better.
Our time, money, and businesses deserve respect. Asking professionals to spend hours submitting evidence without communicating the outcome is unacceptable.
Booksy needs to seriously improve how its chargeback department communicates with and supports business owners.
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AAuraBeautyGlam
Excellent
100%. I recommend the app! Very Very Good!
VNVicmary n
Barber
Booksy has its pros & cons, is great to use to show the world your work! The fact that Booksy charge 30% once boost activated is insane due to the fact if my own client wanna book for the 1st time they get 30% for my hard work & effort. I also realize they will send all new client to received the 30%.
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RBRayLynn BeenrealHoe
Love it
💈💈💈🙏🏼
RBRb BARBER
