Trouble shoot
If you’re having problems just email them it’ll be taken care of.
Worst service, impossible to opt out
The service was included in my lease. The only reason I downloaded the app was to opt out, not only does it not have that option readily available the app funnels you to sign up again and request your property manager to sign others up, as if I am very happy with their services.
Good tool +100
No complaints in process of fixing things and this has been a blessing
Great App
Love how easy it helps with credit
Process
The process started off a little difficult but was addressed and resolved quickly. Great service
Aplicación de renta
Muy rápida y efectiva la aplicación. Creo que tiene muy buen funcionamiento y entrelaza muy bien todos los sistemas interrelacionados con la información del solicitante. Fue interesante y educativa utilizarla. En atención al cliente, excelente. La señora Lupe, muy transparente y en la mayor disposición de darme una respuesta efectiva y rápida cumpliendo con todos los requisitos. Muy amable, orientándome siempre en cada paso a dar y buscando las mejores opciones para mi.
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Don’t give up your social security number
It is not clear during the on boarding process that after collecting your Social Security number and other personal identifying information you may not qualify for their service. There is nowhere that I saw in the documentation upfront that said that if you did not pay your rent directly through a bank account you would not be able to use the app.
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The app
I’d like to say that boom is very helpful answered all my questions and it’s been helping me along the way to build my credit. Thank you.
Worth it!
Very easy to use extremely good customer service five stars
Really hope this works!
Very easy to use, I just found this through Instagram and I’m at my breaking point with having a roommate. I’m currently in the verifying process but will return with and update if I get approved for my own apartment.
La peor experiencia! Es lo peor!
Una vez que pagas no te hacen el reporte a menos que mes a mes se los recuerde y si reclamas te amenazan con quitarte el reporte por el cuál pagaste, por ejemplo el 10 de junio tuve que recordarles el reporte de mayo. Y asi todos los meses debes recordarles, y sino reclamas seguro solo te robaran.
Best app
Very good app
Calification
Good application
Excellent App and Overall Reporting Service
For years Boom has had a huge positive imoact of increasing both my overall Vantage score and length of credit history for FICO score purposes. And the app is very easy to use and transparent.
Excellent service
Excellent customer support and great service!
Boom has been a great app for helping renters build credit by reporting rent payments. The customer support team is excellent, very professional, and responds quickly. They were very helpful throughout the process and made everything simple and clear.
It is not easy to find companies with this level of service and attention to detail. Teams like this are the ones that truly stand out and succeed.
Highly recommended!
Boom has been a great app for helping renters build credit by reporting rent payments. The customer support team is excellent, very professional, and responds quickly. They were very helpful throughout the process and made everything simple and clear.
It is not easy to find companies with this level of service and attention to detail. Teams like this are the ones that truly stand out and succeed.
Highly recommended!
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Great company+support
I have only one complaint at it’s that when I put in my submission it sat for a week pending with no updates or anything. I messaged the live chat (extremely fast response) and was told that I needed to manually upload the payment proof. I just wish I could’ve been told this and got it done way earlier. So It’s really hard to find time to get ahold of places during normal 9-5 hours. Like I said I tried the live chat and connected with Marco. He was extremely patient and allowed me to send him the proof and he didn’t rush at alI. While at work it took probably over an hour or two to get it all ready and sent. He reassured me from the start he’d still be there and once I was done he sent it instantly. Patience goes a long way and earns loyal customers. I’m happy to be improving my credit here.
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good
good
Grateful and Glad that I used this!
Initially, I needed to send a few messages in the chat and the support team to submit a few other background documents via email.
After that, I was able to get about three years of rental payments reported as a credit line.
I recommend this app and if you don’t see the reporting linked right away, definitely email the support team!
After that, I was able to get about three years of rental payments reported as a credit line.
I recommend this app and if you don’t see the reporting linked right away, definitely email the support team!
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Won’t sync to my proper account, and customer service doesn’t exist
When I link Boom to my bank through Plaid, Boom can only “see” one of my bank accounts with that bank… and it’s not the one I pay rent through.
I have checked from the Plaid portal and it sees all my accounts, so the problem is definitely on Boom’s end.
Meanwhile I can’t contact Boom customer service. The mobile app is a janky piece of craappolllla, and there’s no web browser access.
Forget this company, deleted the app already. This was a waste of an hour of my time.
Delete delete delete!
I have checked from the Plaid portal and it sees all my accounts, so the problem is definitely on Boom’s end.
Meanwhile I can’t contact Boom customer service. The mobile app is a janky piece of craappolllla, and there’s no web browser access.
Forget this company, deleted the app already. This was a waste of an hour of my time.
Delete delete delete!
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Doesn’t generate monthly statements
App works great, and they provide every service they offer. Only issue is with going through underwriting to acquire a mortgage. The underwriting team for my lenders needs supporting documents from this account since it’s reported to my credit report. Unfortunately, Boom Pay doesn’t generate monthly accounts statements via pdf, or any official documents, so it’s hindering my home buying process.
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