A great way to boost credit as a renter
We’ve been renting for years I move often for work. Private landlords don’t report payments to credit bureaus and I never got the benefit of my perfect payment history until I discovered boom.
Now my perfect on time payments help my credit rating every month!
They have awesome support staff and great response times if you ever need to check on anything and when you move to a new address.
Now my perfect on time payments help my credit rating every month!
They have awesome support staff and great response times if you ever need to check on anything and when you move to a new address.
Show more
Review
Great!!!
No results
I paid the fees. Submitted the required data. Actioned has been pended for months. Avoid this app.
Terrible
The app sucks. Won’t won’t and crashes every time you try to link your bank account
Great Credit Builder.
Great way to create good payment history on your credit report. Highly recommended.
Worst service, impossible to opt out
The service was included in my lease. The only reason I downloaded the app was to opt out, not only does it not have that option readily available the app funnels you to sign up again and request your property manager to sign others up, as if I am very happy with their services.
Edit: perhaps work on customer experience.
Edit: Despite an agent confirming I have opted out, I am still charged.
Edit: perhaps work on customer experience.
Edit: Despite an agent confirming I have opted out, I am still charged.
Show more
Payment issue
I can’t even use the service. I tried paying through Apple Pay and card, support told me to delete the app and reinstall…. 5 days later and same issue.
The jury is out
I’ve been using BoomPay for about a month, and unfortunately, my experience with their customer service has been absolutely atrocious.
The only way to communicate with customer service is through the chat within the app, and responses can take hours—or sometimes a day or two. Even worse, when they do respond, they often don’t fully answer the question. I’ve spent countless messages reiterating the same questions, re-explaining the situation, and going back and forth without getting a straightforward answer.
I’m specifically trying to verify two rent payments and find out when those payments will be reported to the credit bureaus. I can’t get a clear confirmation of the payment amounts, verification status, or reporting dates. There are currently two rent payments that still aren’t showing on my credit report.
There is a phone number specifically for reporting-related questions where you can leave a voicemail. I left a voicemail nearly two weeks ago and have yet to receive a call back.
For a service whose primary selling point is helping customers report rent payments to the credit bureaus, the lack of transparency is extremely frustrating. There are no email confirmations telling you when a payment has been verified or when it has been reported. At one point, I was essentially told to just monitor my credit report and see when it appears.
That is not acceptable customer service. I shouldn’t have to chase a company for basic information about payments that are supposed to be reported on my behalf.
BoomPay may have a useful concept, but the customer-service experience and lack of communication have been extremely disappointing. If you’re going to offer a credit-reporting service, customers should be able to easily see what was reported, for how much, and when it was reported.
The only way to communicate with customer service is through the chat within the app, and responses can take hours—or sometimes a day or two. Even worse, when they do respond, they often don’t fully answer the question. I’ve spent countless messages reiterating the same questions, re-explaining the situation, and going back and forth without getting a straightforward answer.
I’m specifically trying to verify two rent payments and find out when those payments will be reported to the credit bureaus. I can’t get a clear confirmation of the payment amounts, verification status, or reporting dates. There are currently two rent payments that still aren’t showing on my credit report.
There is a phone number specifically for reporting-related questions where you can leave a voicemail. I left a voicemail nearly two weeks ago and have yet to receive a call back.
For a service whose primary selling point is helping customers report rent payments to the credit bureaus, the lack of transparency is extremely frustrating. There are no email confirmations telling you when a payment has been verified or when it has been reported. At one point, I was essentially told to just monitor my credit report and see when it appears.
That is not acceptable customer service. I shouldn’t have to chase a company for basic information about payments that are supposed to be reported on my behalf.
BoomPay may have a useful concept, but the customer-service experience and lack of communication have been extremely disappointing. If you’re going to offer a credit-reporting service, customers should be able to easily see what was reported, for how much, and when it was reported.
Show more
Efficient Credit Reporting builder
I have constantly using the Boom credit builder to report my rent . What amazed me it’s their ability to reply with such fast responses on their customer service team
Boom App
The app is very easy to use and understand. I completed what was needed and Boom started reporting.
Worst service, impossible to opt out
The service was included in my lease. The only reason I downloaded the app was to opt out, not only does it not have that option readily available the app funnels you to sign up again and request your property manager to sign others up, as if I am very happy with their services.
Edit: perhaps work on customer experience.
Edit: perhaps work on customer experience.
Show more
Trouble shoot
If you’re having problems just email them it’ll be taken care of.
Worst service, impossible to opt out
The service was included in my lease. The only reason I downloaded the app was to opt out, not only does it not have that option readily available the app funnels you to sign up again and request your property manager to sign others up, as if I am very happy with their services.
Good tool +100
No complaints in process of fixing things and this has been a blessing
Great App
Love how easy it helps with credit
Process
The process started off a little difficult but was addressed and resolved quickly. Great service
Aplicación de renta
Muy rápida y efectiva la aplicación. Creo que tiene muy buen funcionamiento y entrelaza muy bien todos los sistemas interrelacionados con la información del solicitante. Fue interesante y educativa utilizarla. En atención al cliente, excelente. La señora Lupe, muy transparente y en la mayor disposición de darme una respuesta efectiva y rápida cumpliendo con todos los requisitos. Muy amable, orientándome siempre en cada paso a dar y buscando las mejores opciones para mi.
Show more
Don’t give up your social security number
It is not clear during the on boarding process that after collecting your Social Security number and other personal identifying information you may not qualify for their service. There is nowhere that I saw in the documentation upfront that said that if you did not pay your rent directly through a bank account you would not be able to use the app.
Show more
The app
I’d like to say that boom is very helpful answered all my questions and it’s been helping me along the way to build my credit. Thank you.
Worth it!
Very easy to use extremely good customer service five stars
