There’s a lot I can write about Boost Mobile. I’d recommend the prepaid service from Walmart or Walgreens before I recommend Boost Mobile to anyone. I’ve been an Infinite Access customer for about maybe 3 years, there’s a lot of fine print that should be bold. Like the fact that there is a credit applied to your account meaning they credit you ($20-$40) you don’t have to pay for then whenever they feel like it they add the credit back to your bill whenever they feel like it no email, no messages just nope your bill is $40 higher this month just because we feel like it. Have no problem with paying for my bill but my bill is the same every month there’s no way I as a customer , will be satisfied with a random fee in my bill. That’s big problem #1. Last year when the iPhone 17 came out I got on the app and saw I was eligible to upgrade, at the time I didn’t need the upgrade my current phone was working well. Now I’m ready to upgrade, I go through the normal process of upgrading right, just like you would on Verizon, TMobile, At&T and such. You pick the phone pick the storage , pick the color , all that good stuff. I get to check out. Everything looks normal ,the phone is in the car and there is a new phone plan there too and I’m already on a plan, okay weird. So I continue to check out. I get a email of a order confirmation that is not what I placed. So I try again and the same order confirmation pops up, so I’m confused why it’s not working. I call CS and the rep walked through the process with me . I was eligible so he was just as confused as I was. So after he does some digging talking to his supervisor he finds out that Infinite Access doesn’t exist anymore . Well if the rep doesn’t know about it off the top of his head how am I supposed to know it without the heads up. Well what do you mean ? I’m an Infinite Access member. Yes ma’am but it’s showing you’re not, and IPhones are only available for existing Infinite Access users to upgrade. And infinite Access doesn’t exist anymore …???? Thanks for the heads up I guess. Fast forward I’m getting spam calls everyday 20-30 spam calls now if you’ve been a user of other carriers you know they have that filter and or add on that’s allows you to block spam callers and you also have it in your setting if you’re an IPhone user. It’s turned on in my settings right, still getting the calls. I call CS and I’m telling them how frustrating it is I’m on a important call and 4 spam callers are calling me at once I’m asking Boost Mobile CS “Do you guys have that filter?”. He keeps telling me it’s in my iPhone settings…I know that I wasn’t born yesterday or 200 years ago. So he’s going back and forth with me and it’s a simple yes or no. I didn’t call Apple I called Boost Mobile. So this will be my last year with Boost Mobile been letting them slide with to many questions marks to be paying them monthly for 3 years now. 👎👎👎👎
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