Can’t log in
The most recent update doesn’t work. It asked for an authorization code and then sends you right back to asking for another authorization code.
So disappointed!
We have struggled with Invisible Fence and the app not working since day 1. Customer service is always friendly but not helpful- they want to charge $99 for a service visit when the issue is with the system and the app, things out of our control. We consistently do not get alerts when the dog leaves the yard, though all systems are “working”. We spent a lot of money on this system and are now looking for alternatives. Do not waste your money.
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One of the worst apps I’ve ever used
Absolutely pitiful app. I don’t get alerts if my pets leave the fence. One the off chance I DO get an alert, it doesn’t turn off when the pet returns to the yard. I feel like those 2 things are the primary reason for this app to exist, so I’m really not sure what purpose this app serves at all. Total garbage.
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Be careful
We’ve had good luck and bad luck with this system/app. Sometimes (key word, sometimes) we get notified of dead batteries, pets escaping, etc but other times we don’t get any notifications at all.
Our experience: we had a collar that did not check in for several hours but we were not notified of any issue and one of our dogs ended up outside the fence line and found herself almost a mile away from the house, at night time. That sinking feeling of losing our pet was terrible, especially when we were told “how reliable” this system is. If you want a system that is constantly flaking out, look into this one as this was not the first time that happened. We are currently looking at alternatives for the safety of our pets.
Our experience: we had a collar that did not check in for several hours but we were not notified of any issue and one of our dogs ended up outside the fence line and found herself almost a mile away from the house, at night time. That sinking feeling of losing our pet was terrible, especially when we were told “how reliable” this system is. If you want a system that is constantly flaking out, look into this one as this was not the first time that happened. We are currently looking at alternatives for the safety of our pets.
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Doesn’t work
Long time invisible fence user. Previous “classic” fence and collar were simple tech but effective.
The new Boundary plus is basically the classic system with “smart” features. I can assure you it is not smart and has never worked as advertised and was more than twice as expensive as classic system. Installed the boundary plus system when I moved over a year and a half ago and have never had it work correctly. Also spent roughly $1000 on the doggy door, which has never worked either.
Here are the issues with invisible fence:
Boundary Plus app:
- does not reliably notify you if your dog gets out.
- does not reliably send push notifications. These can be delayed 15min to indefinitely as far as I can tell
- is the most basic, no frills app ever, even if it worked perfect as adevertised, it would still be meh
Boundary plus system:
- if your dog gets out and comes back in, the correction sometimes wont stop and they will repeatedly get shocked until the battery dies
- the alarm on the unit will not turn off if they re-enter the safe zone
Doggy door:
- has never worked
- had two techs come over a total of four times and no one could get it working
- this is what it does, which helps explain the backwards engineering:
1. Collar recognizes its near door door
2. Collar sends a message to base station
3. Base station sends message to invisible fence servers (which are unreliable and slow)
4. App server responds back to base station
5. Base station sends signal to door
- So your dog would need to go to door and wait, in my case that wait is indefinitely. Makes no sense, the collar should unlock door directly and immediately when its close, it does not work like that, the app unlocks the door after the signal travels through hoops.
I just got the new GPS collar. In case anyone was interested, stay away - thing is comically huge. If you have a great dane or a mastiff, maybe it might be ok for very short periods of time. It weighs about a pound and is just so laughably enourmous. The pictures of the scale they show in the ads is absolutely false advertising.
I really hope invisible fence can get their act together and solve these problems. Hardware and software. Every response to a 1 or 2 star comment is the same canned empty corporate response. The 5 star review of the door working feels like a plant. No need to respond to me, just please fix your stuff or start charging more appropriately. I paid a LOT of money for this stuff and am no better off the substantially cheaper “analog” system.
The new Boundary plus is basically the classic system with “smart” features. I can assure you it is not smart and has never worked as advertised and was more than twice as expensive as classic system. Installed the boundary plus system when I moved over a year and a half ago and have never had it work correctly. Also spent roughly $1000 on the doggy door, which has never worked either.
Here are the issues with invisible fence:
Boundary Plus app:
- does not reliably notify you if your dog gets out.
- does not reliably send push notifications. These can be delayed 15min to indefinitely as far as I can tell
- is the most basic, no frills app ever, even if it worked perfect as adevertised, it would still be meh
Boundary plus system:
- if your dog gets out and comes back in, the correction sometimes wont stop and they will repeatedly get shocked until the battery dies
- the alarm on the unit will not turn off if they re-enter the safe zone
Doggy door:
- has never worked
- had two techs come over a total of four times and no one could get it working
- this is what it does, which helps explain the backwards engineering:
1. Collar recognizes its near door door
2. Collar sends a message to base station
3. Base station sends message to invisible fence servers (which are unreliable and slow)
4. App server responds back to base station
5. Base station sends signal to door
- So your dog would need to go to door and wait, in my case that wait is indefinitely. Makes no sense, the collar should unlock door directly and immediately when its close, it does not work like that, the app unlocks the door after the signal travels through hoops.
I just got the new GPS collar. In case anyone was interested, stay away - thing is comically huge. If you have a great dane or a mastiff, maybe it might be ok for very short periods of time. It weighs about a pound and is just so laughably enourmous. The pictures of the scale they show in the ads is absolutely false advertising.
I really hope invisible fence can get their act together and solve these problems. Hardware and software. Every response to a 1 or 2 star comment is the same canned empty corporate response. The 5 star review of the door working feels like a plant. No need to respond to me, just please fix your stuff or start charging more appropriately. I paid a LOT of money for this stuff and am no better off the substantially cheaper “analog” system.
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