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The assistant can’t fix anything I can’t login to my account
Tip
This is how we can revive real time gratuity! If you work for tips and don’t have this YOU NEED BRANCH!!
Behind the times and too expensive
There is no reason to charge hard working Americans the fees you charge to transfer MY money. You should have direct deposit to the customer bank. You have to charge two fees, one if you want your money instantly to my account at your institution, which should be against the law. Then another fee to transfer to my external account where I have been a member for 40 + years. Then have the odacity and state your customer friendly, yeah right tell some other Idiots that story
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Poor customer support
I have been a Branch customer for over five years, and I’m extremely disappointed with the level of customer service. It is nearly impossible to reach a live representative. Every time I call, I can’t get through to anyone, and the chat support doesn’t work either.
When you’re dealing with account issues or disputes involving your money, you need to be able to speak with someone who can help. Instead, you’re left with automated responses and no reliable way to get answers.
After more than five years as a customer, I expected much better support. I hope Branch improves its customer service because the current experience has been incredibly frustrating and disappointing.
When you’re dealing with account issues or disputes involving your money, you need to be able to speak with someone who can help. Instead, you’re left with automated responses and no reliable way to get answers.
After more than five years as a customer, I expected much better support. I hope Branch improves its customer service because the current experience has been incredibly frustrating and disappointing.
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joke
this app is a joke. way too many hurdles to log in. this is how i get paid and i can not get paid because this app sucks! i am so frustrated that they don’t have a better software that doesn’t restrict you from accessing your own FUNDS.
Amazing
This app is the best paycheck and money app to date!
What type of svhit app
CHARGES you $5 a month FOR NO ACCOUNT ACTIVITY??? ABSOLUTE SCAM
Awful
I only needed for a job now I don’t have it and they trying to charge me for. It using it and are making it hard to get rid of it
$3100 dispute denied
At 11:59 pm 10 separate charges totaling $3100 went through and branch claims in not fraud and just stole me money right out of my account. I’m pretty sure they are involved somehow
Has trouble loading
It hardly ever opens. Lots of glitchy. It’s the app as my other apps don’t do that
HORRIBLE Customer Service
I’ve worked in customer service before, and I feel bad for the guys who answer the phones. They are doing the best they can for the atrocious job the IT team is doing. What are they getting done? I have an extremely simple issue that should take NO longer than 5 minutes to address. But because this team has ignored my consistent concerns for about a week now, I am going about a month without receiving pay. This is unacceptable, and I have never been so frustrated and disappointed with a service team in my life.
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Account verification
I got this app through my job and I can’t verify my account even though all my information matches what the job put down. Horrible app.
scam
scam for gig payouts
I clocked out for lunch then was told I wasn’t supposed to
I clocked out for lunch but worked the whole day and got payed for 2.75hrs instead of 7 1/2
Annoying Popup EVERY Time Transferring Money
App works fine but it’s incredibly annoying that every single time I move my tips out of Branch, it’s asking me to use the Instant option and pay a fee. I’ve been using this app for about a year and never have I used the Instant option because why would I pay money to get my money? There is no option to opt out of that irritating popup so app sucks
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AWFUL support!
Login wasn’t working so I reached out to support. they told me everything was correct on my end and that it should let me login. but it’s been days and I can’t login. Deleting the app
Horrible cancellation process, and started charging a monthly fee
This is one of the only companies I’ve ever heard of where you literally have to call them and that’s your only way to cancel and then when you do they make you wait forever. Still don’t give you an email confirmation so hopefully later on that day or the following day careful being with this company they’re going through a class action lawsuit for selling people’s info
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Account deletions
Why does it say in branch help center that support team is 24/7 for deleting the account, but no one is available and it’s not a holiday?
Optimize Email Format
Branch should optimize the format of its email-based communications to display correctly on desktop email applications. Emails only display correctly on mobile email apps.
Text code
Does absolutely NOTHING when you put your phone number in to send the verification code when logging in. Only way to access your branch account is through SAFARI on Iphone. The app is bugged & yall need to fix. Thanks
