Behind the times and too expensive
There is no reason to charge hard working Americans the fees you charge to transfer MY money. You should have direct deposit to the customer bank. You have to charge two fees, one if you want your money instantly to my account at your institution, which should be against the law. Then another fee to transfer to my external account where I have been a member for 40 + years. Then have the odacity and state your customer friendly, yeah right tell some other Idiots that story
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Poor customer support
I have been a Branch customer for over five years, and I’m extremely disappointed with the level of customer service. It is nearly impossible to reach a live representative. Every time I call, I can’t get through to anyone, and the chat support doesn’t work either.
When you’re dealing with account issues or disputes involving your money, you need to be able to speak with someone who can help. Instead, you’re left with automated responses and no reliable way to get answers.
After more than five years as a customer, I expected much better support. I hope Branch improves its customer service because the current experience has been incredibly frustrating and disappointing.
When you’re dealing with account issues or disputes involving your money, you need to be able to speak with someone who can help. Instead, you’re left with automated responses and no reliable way to get answers.
After more than five years as a customer, I expected much better support. I hope Branch improves its customer service because the current experience has been incredibly frustrating and disappointing.
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joke
this app is a joke. way too many hurdles to log in. this is how i get paid and i can not get paid because this app sucks! i am so frustrated that they don’t have a better software that doesn’t restrict you from accessing your own FUNDS.
Amazing
This app is the best paycheck and money app to date!
What type of svhit app
CHARGES you $5 a month FOR NO ACCOUNT ACTIVITY??? ABSOLUTE SCAM
