Deceptive practices
I’d give ZERO stars if it was an option. I declined the subscription and was somehow still charged. When I called customer service they told me that all sales are final and that they would not refund my money, but I was welcome to unsubscribe. I disputed the charges with my bank and it was refunded. I would steer clear of this company. All they care about is your money not your well-being. Just another corporate parasite.
Show more
JJdp112283
SOOO POOR DONT BUY
This app is such a scam!!! i only agreed to pay £1 and they took £15 out of my account unknowingly!! it’s a complete scam, the app is so bad and useless. i want my money back!!
Rriii.priv7t3
Unable to Cancel subscription that i "don't have"
I am quite frustrated that although my account says that i'm not subscribed, Breeze are still trying to take awful money out of my account, please resolve this as i do not have the money for this and are unable to cancel my subscription
Kind regards, Leo
Kind regards, Leo
YGYxng ginge
No wonder the better business bureau rates these guys an F.
I used thought I signed up for a 1$ trial of the Basenji app - BREEZE : SELF DISCOVERY JOURNEY. What I discovered was that they have very misleading and deceptive sign up practices. Later in the day I saw I was billed 1$ and then a $14.99 subscription as well. The was a skip/continue button but it was not very obvious that I had already signed up for the 1 dollar trial and then apparently signing up for another subscription with out having to reput in credit information. The price should be at the button or in larger print. Or there should be a confirmation or a way to accept or deny when you press the continue button. Or the continue button so probably just say purchase for 14.99. Either way it’s terrible for clarity and probably a good opaque/ deceptive tactic for business. I bet they get a lot of accidental purchases and subscriptions like this.
When I saw the charges I attempted to contact support and in the app settings in my account the buttons for log out, contact support, manage subscription and delete account weren’t functioning properly. Log out and manage subscription work properly but contact support is a dead button. I had to go in online and find a different way to contact support. Adding another layer of difficulty to cancel subscriptions or dispute charges. I wonder how long/how many months it takes for people to realize they’ve been subscribed. When I contacted support they stated that they would not consider refunding the subscription; all sales were final but I didn't even realize I signed up for a second item.
The app idea is interesting but design and deceptive practices make me not even want to open the app.
When I saw the charges I attempted to contact support and in the app settings in my account the buttons for log out, contact support, manage subscription and delete account weren’t functioning properly. Log out and manage subscription work properly but contact support is a dead button. I had to go in online and find a different way to contact support. Adding another layer of difficulty to cancel subscriptions or dispute charges. I wonder how long/how many months it takes for people to realize they’ve been subscribed. When I contacted support they stated that they would not consider refunding the subscription; all sales were final but I didn't even realize I signed up for a second item.
The app idea is interesting but design and deceptive practices make me not even want to open the app.
Show more
DBDo better B better
Really Great!
This was really great and helped me through some stuff. However I thought I canceled my subscription after deleting the app because I no longer needed it. Can I get my $39.99 canceled please?
SSerenity.B00
