Free Same Day Change error
There is a Free Same Day Change offered for the fare I purchased. The app asked for 500 pounds for the 90 minutes flight, even offered I could pay 150 pounds again for the flight I’m booked on.
Staff at LHR rudely refused to let me finish explaining the error.
After a wait on the phone agent confirmed the frequent error and fixed in a minute. Sounds like a small coding issue is costing customer perception and employee time.
Staff at LHR rudely refused to let me finish explaining the error.
After a wait on the phone agent confirmed the frequent error and fixed in a minute. Sounds like a small coding issue is costing customer perception and employee time.
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Terrible user experience
Countless dead ends, have to reenter same data countless times and where are the receipts for tickets/changes!!!! Useless service. Gonna spend my avios then quit BA forever
Disappointing
Can you please allow to book flights with the app instead of redirecting to your website what the actual F….
‘Upgraded’ app is terrible
The new app is terrible. No boarding gate showing at all long after it’s announced on airport screens. No good
Update
App update is better interface but some features seems to be harder to find / removed
1) reward flight booking
2) seat reservations for upcoming flight
1) reward flight booking
2) seat reservations for upcoming flight
Sep 2026 - missing share flight option!!
App revamped but loss of essential feature: sharing flight detail via email or text! I use this to send the flighty email by or share with family. Why was this essential feature removed??
Review
A spymaster update
Changing flights
Horrendous experience. I was trying to rebook my avios flight but the website keeps crashing when I’m about to pay. I’ve tried restarting my phone, waited overnight before trying again, cleared my cache and cookies, cleared my tabs, used public wifi and mobile data, incognito, vpn, Safari and Google. I also tried selecting a peak and off peak dates. I also tried on a different phone and an ipad but it wanted to send OTP to my number but I wasn’t receiving anything and it might be because I was in another country. I’d appreciate it if OTPs can be sent via email or Whatsapp. I even asked a friend in the UK to rebook it for me, from her phone and laptop but the issue persisted. She also called BA for me but the waiting time was over half an hour at the time so we didn’t get through to anyone.
I used the Avios Whatsapp for help but they couldn’t do anything but raise a ticket for me. So I called internationally which costed me £80+ because I also had to wait for over half an hour before a lovely agent picked up the call and helped me rebook my flight.
It’s been resolved at a cost, when it should’ve taken 10 minutes to do and for free. I’ve been contacting Avios Whatsapp for a month now, every 10 days as they keep telling me someone will get in touch within 10 days. It’s been 31 days and nothing heard. As much as I love flying with BA, I not again. Poor customer service.
I used the Avios Whatsapp for help but they couldn’t do anything but raise a ticket for me. So I called internationally which costed me £80+ because I also had to wait for over half an hour before a lovely agent picked up the call and helped me rebook my flight.
It’s been resolved at a cost, when it should’ve taken 10 minutes to do and for free. I’ve been contacting Avios Whatsapp for a month now, every 10 days as they keep telling me someone will get in touch within 10 days. It’s been 31 days and nothing heard. As much as I love flying with BA, I not again. Poor customer service.
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Good but still faulty
New app looks good but can’t access any trips . Keeps saying that there is a maintenance issue. This have been going on for 6/7 weeks now.
Key features from previous version missing
Key features from previous version such as reward flight booking missing.
More unavailable than open for business
It’s a good app when it works.. but more often than not both the app and the website are not available..
Mr
The BA app looks pretty but is much less useful for passengers than the apps of the main competitors. It is very difficult to find basic information like bag tracking, or the type of aircraft on a flight or where the aircraft is coming from. When the flight is boarding the app seems to be incapable of keeping up with which boarding group is boarding at which time and often goes straight from “go to gate” to “gate closing”. Other airlines do all this so it must be possible.
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House hold account
We recently made a booking for a trip . We have a house hold account , for avios etc , I think that is causing an issue , we do not get an option to manage our trip via the app … lots of other options but essentially not that
Worst Update
The app used to be good until the new update. The app is useless, redirecting to website for almost everything. Can’t see avios availability anymore.
Timeline
Please bring back the timeline feature. Some of us need the countdown
Terrible
Who is rating this awful app 5 stars, BA must be doing their own fake reviews. It’s awful - booked a return flight to NY from London, app took my money and added the trip then everything disappeared, no confirmation email sent. Now I’m £2000 down and waiting in a massive call centre queue to get it sorted. This doesn’t happen with any other airline - regularly fly emirates, Qatar how do they manage to get it right but BA screw it up. Useless!
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Demanding full access to Calendar
British Airways demands full access to all calendar events just to add a booking to the Calendar. This is incredibly intrusive and inappropriate. Why do they need to know about my dental appointment
Works well till you can’t check in (update)
This works reasonably well. The issue is that regularly you cannot check in.
Initially I was worried
flight were cancelled or my seat was cancelled. My update is that if you fill out your personal information, the reason may be given. Without your information it simply says can’t check in go to the airport. Leaving you without any valid reason and worried that you’re cancelled. With your information filled out it will give for instance a message that for this (particular) flight it isn’t possible, please go to the airport.
Initially I was worried
flight were cancelled or my seat was cancelled. My update is that if you fill out your personal information, the reason may be given. Without your information it simply says can’t check in go to the airport. Leaving you without any valid reason and worried that you’re cancelled. With your information filled out it will give for instance a message that for this (particular) flight it isn’t possible, please go to the airport.
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Update is awful
Been a member for over 20 years and always had a good experience with the app since its release. However the last latest version will not allow me to book a flight, it continually refers me to the website. So it’s as useful as chocolate fireguard as they say.
Reward flights nightmare
Redirecting reward flights requests to the website is disappointing
