Istanbul Slough Horses
Arriving the recommended three hours early—along with other BA customers—one finds zero markings for BA ticketing/baggage counter. Customers search and band together to find a counter—not marked as BA or staffed 2.5 hours before departure.
Also notified that WiFi will likely not be operational in the flight.
0 for 2. Not real helpful for a busy international airport.
Also notified that WiFi will likely not be operational in the flight.
0 for 2. Not real helpful for a busy international airport.
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Mr Raphael
Easy to use
Efficient
Very good experience
Utter rubbish
I have travelled 100 times to the USA in the last 30 years - I can‘t check in online for the first time - what is wrong with BA? Utter rubbish
Form over function
There’s no point of refreshing the app if the backend is buggy.
No online check in for BA at Prague???
Apparently BA do not offer online check in at Prague. Therefore no access to the BA lounge and queuing for a boarding pass! Always! 😵💫🤔
Great airline
It’s always a pleasure to fly BA, service is always top-notch. There is always a smile and eager-to-please traveler service. Cabins are always pristine and comfortable. Thank you BA
Check in did not work
App did not allow me to check into flight. Had to switch to browser version.
Sad state of a national carrier
Very disappointed with BA service, it’s sad how it used to be held in high regard with hight level of service, and it id almost as bad as the budget carrier when it comes to customer care. I’d avoid booking BA if there are alternatives.
Old app was better
The new app is clunky, slow and has multiple glitches. It’s easier to log on to the website than use this app.
Completely scammed
I paid to book my seat near the window and when I got to the gate they gave me a random seat on the aisle.
Good service
Good service, I can’t fault it. So easy to fly with BA.
Doesn’t work
Clunky, online check in didn’t work. Not sure what the point of it is.
Awful app and service
Trouble logging in, taking payment then not confirming, logging me out. No e mail to request password. Simple terrible.
Flight status never works
The flight status section of the App doesn’t work with any consistency. Please fix
Customer service
Rubbish customer service again from BA. Cancelled my flight Manchester to Heathrow & put me on later one arriving 2hrs after my next flight. Tried calling them no answer so frantically booked train and taxi etc. Because I couldn’t accept their offered later flight they have now cancelled my return flight!!! Where has customer service gone😡😡
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Better but still bad
It has improved recently but is still so slow and old fashioned. Half of the time it kicks you out to the website. Many of the functions don’t end up working. Awful
Unable to book flights on app
This is the second trip trying to book flights On the app. I get as far as passenger information and then say there’s incorrect info on 1st passenger. You can’t progress any further and no one at BA can help.
App is almost useless
Ba app is almost worthless as everything you try to do tells you that you must contact an agent or do via web. It feels like the app is stuck in 2015
BA App
This App is not intuitive it’s inefficient and difficult to find all flights, seats, flights numbers etc in one easy to navigate window. They could learn a lot from the American Airlines App
