Mr Patrick Byrne
We have been pleasantly surprised and impressed with the high standards that BA has adopted. The online system is simple and uncomplicated. Suitable for us senior travellers.
The actual real ground staff and support staff are courteous and patient again with us seniors and clients with hidden disabilities. So far so good.
The actual real ground staff and support staff are courteous and patient again with us seniors and clients with hidden disabilities. So far so good.
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Borderline fraudulent
Fare ramped upwards mid booking process. How to engender a terrible reputation…
Can rarely checkin
App keeps on losing all booked flights, and doesn’t offer functionality of many other airline apps (such as luggage tracking).
Reloading ….
Why does it not recognise the same Airport codes on the same searches I do for Flight Status. I need to reload the app almost daily to get it recognise an airport code I may have entered a hour previously … frustrating.
Booking Hell
Currently in Spain on vacation and needed to book a flight urgently for a future trip. The system kept rejecting my payment method, after several attempts it went through and issued a flight confirmation reference. I then booked connecting flights to LHR as I’m based in IoM along with several hotels. Completed all the additional travel booking to then discover the booking reference no longer showed us booked on the BA flight and had a stressful time rebooking the BA flight. Finally all sorted but very poor booking experience
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A huge improvement
BA have finally upgraded their website, it’s now a pleasant experience to use
Great app
I have been using BA for a few years and this app makes life at the airport stress free.
Don’t possess two passports
They do not allow you to save two passports. One for the country out and one for the country back. Being a dual national is a penalty at BA.
Flight cancelled the night before
Absolutely shocking. Flight cancelled the night before the alternative was with Air India an hour later going into Delhi instead of Mumbai with a four hour layover.. When I tried to use the app to find something more suitable, it would not allow me to make the changes then I had to find a phone number because they would not provide one was on hold for considerable amount of time and when the call was answered, it was immediately cut off and then I had to again. This is the night before I have to travel very late in the evening after 10 pm. Incredibly stressful. Finally got rebooked onto the same flight two days later so lost two days accommodation had to rebook more transport to the airport extra cost. Through the lengthy process of trying to get my money back and that doesn’t compensate for any of the stress and cancelled plans. Also paid more for allocated seating and on the new booking she promised me a certainty which has not been given. Absolutely disgusting and so much stress the last thing you want when you’re just about to take a long haul trip . This is the last time I book Ba.
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Airline is great - App is terrible
The app is so poorly designed.
Very poor offline support.
Giving me irrelevant info about USA and DR Congo, when it knows I’m not flying to either of those places.
Constant layout shift as things load.
Very poor offline support.
Giving me irrelevant info about USA and DR Congo, when it knows I’m not flying to either of those places.
Constant layout shift as things load.
Clunky always changing never improves - do better please
The title says it all. The user experience is poor and frustrating. The app simply redirects to the webpage which regularly has “we are working to fix things” error messages. But there never seems to be any improvement. Net result. Loss of confidence in BA as an airline of choice. Used to be, but now it is not the case.
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Codeshare integration appalling
So bad I was unable to board my flight. They just hand off customers into the unknown instead of supporting the codeshare complexities experienced by the customer.
Very poor app
Have enter valid us passport info multiple
times. App will not check me saying I need visa or green card #
times. App will not check me saying I need visa or green card #
Useless App
Awful app.
Click on a notification button it doesn’t open so you can’t see whatever the notification was telling you!
Absolutely awful app…quite appropriate for BA these days.
Click on a notification button it doesn’t open so you can’t see whatever the notification was telling you!
Absolutely awful app…quite appropriate for BA these days.
Too complicated
The onboarding process has too many steps requiring you to Demeter information
Some issues need sorting
Great APP when not in disruption. Rebooking was not possible and updates lagged behind other ways to get information
Let’s hope you get it more stable as had great potential
Let’s hope you get it more stable as had great potential
Shockingly bad
Terrible ap, terrible website - not customer friendly, get yourself better engineers
Updated App
BA app slightly worse than before.
- Doesn’t show boarding time
- app feedback option in menu doesn’t link to anything
- for a flight to Sydney the app doesn’t show the arrival time or layover details in Singapore (even if you click through to manage my booking)
- flights rarely show details of miles / tier points
- passport scan is temperamental, sometimes works quickly but often isn’t working
- Doesn’t show boarding time
- app feedback option in menu doesn’t link to anything
- for a flight to Sydney the app doesn’t show the arrival time or layover details in Singapore (even if you click through to manage my booking)
- flights rarely show details of miles / tier points
- passport scan is temperamental, sometimes works quickly but often isn’t working
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Glitchy, useless app
The app can do nothing. It’s worse than useless.
Worst APP for an airline like BA
I always fly BA in the last few years and happy with their service. However their app is the worst one I have seen across any other airline - bugs, tech issue etc etc you name it
