Free Same Day Change error
There is a Free Same Day Change offered for the fare I purchased. The app asked for 500 pounds for the 90 minutes flight, even offered I could pay 150 pounds again for the flight I’m booked on.
Staff at LHR rudely refused to let me finish explaining the error.
After a wait on the phone agent confirmed the frequent error and fixed in a minute. Sounds like a small coding issue is costing customer perception and employee time.
Staff at LHR rudely refused to let me finish explaining the error.
After a wait on the phone agent confirmed the frequent error and fixed in a minute. Sounds like a small coding issue is costing customer perception and employee time.
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Terrible user experience
Countless dead ends, have to reenter same data countless times and where are the receipts for tickets/changes!!!! Useless service. Gonna spend my avios then quit BA forever
Disappointing
Can you please allow to book flights with the app instead of redirecting to your website what the actual F….
‘Upgraded’ app is terrible
The new app is terrible. No boarding gate showing at all long after it’s announced on airport screens. No good
Update
App update is better interface but some features seems to be harder to find / removed
1) reward flight booking
2) seat reservations for upcoming flight
1) reward flight booking
2) seat reservations for upcoming flight
