Reward Flight system still doesn’t work
Despite a recent app upgrade, the reward flight booking system still doesn’t work. It either breaks already at a human verification point, or if you are lucky and get to the booking page, 9/10 time you will get an error asking you to try again later. Not to mention the interface itself and the fact that it opens as a web page as opposed to an app
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Terrible
Keeps crashing. Completely useless, even after various re-installs. Please fix it!!
Disaster
It seems this latest update doesn’t work with my iPad, where as the previous version worked perfectly. This is not a step forward when customers are excluded from services they previously enjoyed.
Is this the best they can do?
This is less of an App and more of a webpage with links to lots of other web pages. Slow and awkward I preferred the old one!
Terribly unintuitive sorting in the updated "Trips" tab
The updated version of the app completely breaks basic UI/UX logic. In the Trips tab, upcoming flights are sorted by the departure date of the first leg of the entire round-trip booking, rather than by the actual departure date/time of the next upcoming flight.
For frequent flyers with multiple overlapping or long-span return bookings, this creates a confusing mess. A flight departing today gets buried underneath a booking whose outbound leg was months ago, making it unnecessarily difficult to quickly locate boarding passes, check flight status, or manage the next leg.
It is poor design and a complete lack of customer-centric thinking. Please fix the sorting logic to order trips chronologically by the next departing flight segment.
For frequent flyers with multiple overlapping or long-span return bookings, this creates a confusing mess. A flight departing today gets buried underneath a booking whose outbound leg was months ago, making it unnecessarily difficult to quickly locate boarding passes, check flight status, or manage the next leg.
It is poor design and a complete lack of customer-centric thinking. Please fix the sorting logic to order trips chronologically by the next departing flight segment.
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