Good service
Except the bus condition rest all is good. Keep up the good work and be consistent.
Bus Left Despite Assurance – Extremely Disappointing Experience Worst Travel Experience – No Coo
My bus was scheduled to depart from Delhi at 8:30 PM. Due to unavoidable circumstances, I could not reach the boarding point on time. I immediately contacted the bus captain, who assured me that if I reached by 8:40 PM, I would still be able to board the bus.
However, the bus left without waiting, despite that assurance. The staff did not cooperate at all—they neither provided the driver’s contact number nor made any effort to coordinate with the driver. I chased the bus for nearly 15 km and repeatedly requested that it be stopped at the next stop, but the driver did not stop even at the next three scheduled stops.
This was a very disappointing experience. A little cooperation from the staff could have easily resolved the situation, but instead I was left stranded. I expect better customer service and request the management to investigate this incident and take appropriate action to ensure that no other passenger faces the same issue.
However, the bus left without waiting, despite that assurance. The staff did not cooperate at all—they neither provided the driver’s contact number nor made any effort to coordinate with the driver. I chased the bus for nearly 15 km and repeatedly requested that it be stopped at the next stop, but the driver did not stop even at the next three scheduled stops.
This was a very disappointing experience. A little cooperation from the staff could have easily resolved the situation, but instead I was left stranded. I expect better customer service and request the management to investigate this incident and take appropriate action to ensure that no other passenger faces the same issue.
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Bus 4545
“This was my first time traveling on this bus, and I was very impressed. The bus was neat, clean, and equipped with smart features. The customer service was excellent as well. I had a very pleasant experience and will definitely choose this bus for all my future journeys. I will also recommend it to my customers and friends. Thank you!”
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Worst service
Poor communication driver and conductor not even support . So don’t book if you wmat to travel in this bus
Bad
Very bad bus service. They charge too much money, but the bus condition is terrible. We traveled twice in this bus and both times the journey was very uncomfortable. There are too many jerks and shocks while driving. The bus is poorly maintained and not worth the price at all. I would not recommend anyone to travel in this bus. Please think twice before booking this service.
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Poor services not advising
Booked Delhi-Dehradun for 23 May, boarding 11:35 PM. Your booking confirmation explicitly promises driver contact and vehicle number 30 minutes to 1 hour before departure. I received neither — no SMS, no call, no app notification. Stood at the boarding point in Sector 62 Noida past midnight with another passenger. Only after chasing your helpline myself did someone confirm the bus was running over an hour late.
The delay itself is forgivable. The total absence of proactive communication is not. The "SmartBus" branding implies tracking, communication, and reliability — the actual passenger experience delivers none of that when it matters most. Fix your communication protocol before updating your marketing copy.
1 stars only because the helpline eventually answered. Until pre-departure comms are reliable, this app is not safe to depend on for late-night routes.
The delay itself is forgivable. The total absence of proactive communication is not. The "SmartBus" branding implies tracking, communication, and reliability — the actual passenger experience delivers none of that when it matters most. Fix your communication protocol before updating your marketing copy.
1 stars only because the helpline eventually answered. Until pre-departure comms are reliable, this app is not safe to depend on for late-night routes.
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Comfortable Ride
Ride was comfortable and no issues
If you can’t afford to arrange alternate travel close your company you’re not ready
Imagine you booked a bus few days ago and on the day of travel they say it’s cancelled, given instant refund and you’re left with no options but to book other options at higher prices because you’re booking same day and you don’t get good seats you have to travel painfully in the back seat of a bus, all they did was cancel the bus provide refund and move on no accountability on the lives affected. If you can’t afford to arrange an alternate for your customers stop hypocrisy your service with the app the service all the gold plans and all that primary functionality of a travel company is to make sure you’re bookings are completed not make or break busses based on how many seats have been booked, if you can’t afford to lose some money and still arrange travel for your customers you’re not ready to have a travel business period.
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Smoke in the bus
After 1hour we get boarded into bus, suddenly smoke detector got started ringing, and then we waited for 2hrs on the middle of highway expecting other alternative bus. However no such arrangements done and they asked all the passengers to get onto the bus and bus person disconnected the smoke detection wire. Which further all the people after 3 hrs of argument they stepped into the bus hoping for a safe journey , as there is no option left instead of waiting on road until morning.
But I rejected getting into the bus as there is no assurance of reaching safely and no safety alarm now to alert, so I got into another intercity bus and sat on the cabin beside driver seat with 3 years old kid. I know this is not safe but we didn’t have other option rather than panicking and sitting on the same bus. Entire night there is no sleep and we had made our own transport to travel from Vijayawada to Machilipatnam as the bus I travelled is going to Guntur. This is not at all acceptable from us to Intercity travels as in this condition there should be safety measures taken and should have a spare bus or alternate safe option instead of risking the passenger life.
I need an immediate assistance on this matter.
But I rejected getting into the bus as there is no assurance of reaching safely and no safety alarm now to alert, so I got into another intercity bus and sat on the cabin beside driver seat with 3 years old kid. I know this is not safe but we didn’t have other option rather than panicking and sitting on the same bus. Entire night there is no sleep and we had made our own transport to travel from Vijayawada to Machilipatnam as the bus I travelled is going to Guntur. This is not at all acceptable from us to Intercity travels as in this condition there should be safety measures taken and should have a spare bus or alternate safe option instead of risking the passenger life.
I need an immediate assistance on this matter.
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HORRIBLE STAFF BEHAVIOUR / LATE TIMINGS
The staff has horrible behaviour and the timing was too late
The was was telling on call after having picking problem he started screaming on call
And the location share for me by the official team on whatsapp i was waiting there for past 1 hour rather then that the bus moved 300mtrs futher
N asking me to come further totally undersatnd
But then he the night driver started shouting n screaming at me like tereko hath mai nahi denge jaldi rhak aur chad
I would never recommend on this company for travel
Especially staff behaviour
Whenever i tried to talk he was jst like customer care se baat karo
Bus no —- MP-10-ZG-7586
SERVICE ID -569
The was was telling on call after having picking problem he started screaming on call
And the location share for me by the official team on whatsapp i was waiting there for past 1 hour rather then that the bus moved 300mtrs futher
N asking me to come further totally undersatnd
But then he the night driver started shouting n screaming at me like tereko hath mai nahi denge jaldi rhak aur chad
I would never recommend on this company for travel
Especially staff behaviour
Whenever i tried to talk he was jst like customer care se baat karo
Bus no —- MP-10-ZG-7586
SERVICE ID -569
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Worst service
No captain details update in the app & whats app message
Worst experience
Waited for long at stop and no one called me to tell where exactly they parked the bus. No call no message. Could not reach driver or helper directly, only connects me to customer service which I had to wait in line for more than 1 hour. Would not recommend this bus services.
Best service
Washroom and calling service is best part of my trip
Good
Experience was good ,Neat and clean
Worst agency and they abandoned to die there customers
I booked this travel ticket and i reached in time on that location but bus wasn’t there. So i called there number which was provided and that number it seems generated, Then he said i far for this location you come to other location which was 20km from my location. Why should i go to that location even my pickup point showing where i here currently, so anyways i manage some how and reached out that location but still he also move out from that location. The time gap it seems 5min when i asked to the local people. After calling so many time he directly said you can call to customer care for refund. One more thing you have to track there travel then you have to download there app. Vendor doesn’t matter. Even if you asking for refund to customer care they are directly saying you sent mail to there email id. They are playing with people feeling i am mention the bus number here AR 01 W 5252. Even though they don’t have dedicated office who can raise there concern.
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Good service but the app is flawed
The service itself is great, but the app is flawed. When I log into the app with my phone number, I can see another person also registered on the app and all his bookings. I also have the ability to cancel his bookings if I wanted to. And I think he could also cancel my bookings similarly. Doesn’t inspire confidence.
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Ilogical midnight seat audit by the second captain
I travel every week twice with intercity. Yesterday i boarder from kanpur and have a discussion with the captain about the sleeper seat which was empty till Etawah so i asked them to upgrade it. But somehow it got missed i am not blaming the first captain who was with us from kanpur.
Seat was empty and i was sleeping
Then the second captain woke me up and asked me to shift to my seat which was illogical. Before that also there was one time i asked my seat then sat on it and slept. Suddenly after 2-3 hours one captain showed up and said sir this is not
Your seat. Improve these basic things specially for a passenger like me who is travelling every week and this is my first complain. Your drivers are. Amazing and hard working. They are doing a great job
Seat was empty and i was sleeping
Then the second captain woke me up and asked me to shift to my seat which was illogical. Before that also there was one time i asked my seat then sat on it and slept. Suddenly after 2-3 hours one captain showed up and said sir this is not
Your seat. Improve these basic things specially for a passenger like me who is travelling every week and this is my first complain. Your drivers are. Amazing and hard working. They are doing a great job
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Driver behaviour and Rest stop
The Bus halted almost an hour in rest stop near Krishnagiri due to this there is a 30 mins delay to reach the drop point.
When I politely asked for the reason captain behaved rudely and he informed driver. Driver started questioning in very sound voice which passenger complained about long rest stop.
Two of the passengers politely asked to stop nearby dropping point. The driver used harsh words and indirectly insulting the passengers. If they can’t stop , they can explain the reason politely. Passengers are only requesting not forcing them to stop. Basic courtesy or respect are expected, especially in service industry.
Overall very disappointing behaviour from the driver and bus captain and the management should take necessary actions against them.
Note you are not the only bus operator here. Keep that in mind.
When I politely asked for the reason captain behaved rudely and he informed driver. Driver started questioning in very sound voice which passenger complained about long rest stop.
Two of the passengers politely asked to stop nearby dropping point. The driver used harsh words and indirectly insulting the passengers. If they can’t stop , they can explain the reason politely. Passengers are only requesting not forcing them to stop. Basic courtesy or respect are expected, especially in service industry.
Overall very disappointing behaviour from the driver and bus captain and the management should take necessary actions against them.
Note you are not the only bus operator here. Keep that in mind.
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DON’T TRAVEL In IntrCity SmartBus
I booked a bus ticket to this bus. Firstly I booked for my convenient time but they change to another bus and It came for 1hour delay. So I wanted to call the driver to know where it is but actually they didn’t mentioned the driver name or number they just mentioned customer care. So I called to that number and always asking press that press this. After a long wait I got connected to an agent and there is no response in customer supportive language and he responded very rudely. The way treating the customer is very bad. And he is telling some issues regarding delay and mentioning if you want to journey you wait or else book another bus instead of it for the same time slot. This is not a proper way to communicate with the customer. And Finally bus was came after 1hr and the bus incharge who was dealing the booking Id and details he also telling some issues. I’m asking about “why you guys didn’t inform prior time” but he didn’t even responding and avoiding me and checking luggage of other passengers. I felt Worst behaviour of staff and customer service as well. Please “DON’T TRAVEL” in this buses. Such irresponsible management and Staff. As of name it was smart but not the service.
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Fake Promises
No basic water given cannot use washroom
