Good app
Horreur ergonomique
Response from developer
Hello, thank you very much for your feedback and constructive criticism. We are working on improving more than just the ticketing system, and your feedback is helping us do so. Thank you for bringing this to our attention!
Terrible ux
Useless
Absolute trash
*October 2025 Update: while the app has improved, I have to say, it’s still pretty stupid, esp since you can’t simply check the departure times at a particular spot. Instead, you have to input a route before BVG decides which way is best for getting there, whether it is or not is another matter. Why can’t I just see the departing times for trains/buses at a stop, and decide for myself which way to go? Your app isn’t effective enough on its own to determine the most optimal route, so maybe until you get to that point, you could simply report departing/arriving times at a spot, unless prompted for your misguided advice re: how to get to a certain place.
10 years behind
Absolute trash
*October 2025 Update: while the app has improved, I have to say, it’s still pretty stupid, esp since you can’t simply check the departure times at a particular spot. Instead, you have to input a route before BVG decides which way is best for getting there, whether it is or not is another matter. Why can’t I just see the departing times for trains/buses at a stop, and decide for myself which way to go? Your app isn’t effective enough on its own to determine the most optimal route, so maybe until you get to that point, you could simply report departing/arriving times at a spot, unless prompted for your misguided advice re: how to get to a certain place.
Response from developer
Thanks for your… enthusiastic feedback! We admit, our 'summer makeover.' isnt over jet. As for the ghost buses, we promise we’re not summoning the supernatural—it’s a bug we’re working to exorcise ASAP. Your patience would mean the world while we make this app less ‘Berlin-chaos’ and more ‘Berlin-efficiency.’ Thanks for sticking with us through the shuffle! October 2025 Update: Hey, thank you for your feedback. You can customise your connection search by using the filter settings (filter symbole). You can add intermediate stops or select which means of transportation you would like to use, for example. As for the departure times: On the start screen you have the large map of the surrounding area with all the stops and lines in the proximity. If you now click on a nearby stop, a pop-up will open with the lines that depart from this stop. You can drag this upwards. Alternatively, you can click on the icon at the front of the list of recently searched or saved stops to open the same view.
Confusing UI and Wouldn’t Auth Account
But the bigger thing is that no matter how many times I got it to send me a confirm account link that I clicked it just didn’t work so I couldn’t buy tickets.
Response from developer
Hey, sorry to hear that! If you still cannot verify your account, please feel free to contact us over the e-mail address appsupport@bvg.de and we will check it further!
Amateurs!!!
Impossible to pay for a ticket
Interface
Fewer Features, More Frustration
Entering a starting station is also unnecessarily complicated. The app defaults to using your current location without prompting or offering an option to change this behavior in the settings, requiring multiple taps to manually adjust the departure point.
Another recurring issue is the monthly ticket occasionally disappearing from the app without warning, which can create confusion and inconvenience when trying to present it during checks.
Overall, the experience is disappointing, especially for regular users who rely on the app daily. More flexibility, clarity, and user control would be very welcome in future updates.
Verbesserungsvorschlag
Dennoch gute App und herzlichen Dank für die Mühe!
Response from developer
Hallo, da können wir weiter helfen. App öffnen Auf "Wohin möchtest du?" klicken nun auf den Reiter Verbindungen (direkt neben Orte) klicken Hier werden die letzten 25 Verbindungen aufgelistet. Diese können auch als Favorit (Herz) nach oben geschoben werden. Oder, bereits in der Übersicht der Verbindungen, oben rechts auf das Herz klicken Für bestimmte Verbindungen kann auch der Pendler-Alarm genutzt werde: 1. eine Verbindung auswählen 2. hier in der Detailansicht wechseln (es wird der Linienverlauf der Verbindung angezeigt). Hier auf das Herz rechts klicken 3. Es öffnet sich eine neue Seite. 4. Hier auf Pendler klicken und die Tage sowie Uhrzeit auswählen, an der alle Verbindungen zwischen Start und Ziel "Überwacht" werden soll. In diesem Fall werden alle möglichen Verbindungen zwischen den Start und Ziel zu den gegebenen Tagen und Zeitfenster hinsichtlich Störungen und Verspätungen überwacht. Gibt es eine Meldung, so wir der User informiert.
Without a warning, no more Deutschland ticket
Response from developer
Hallo, bitte einmal die App deinstallieren und neu installieren. Sollte dann funktionieren.
Hahaha
bvg unreliable
get a bike instead berlin. it's the only real option.
Unusable
Response from developer
Hallo, schade, dass du so unzufrieden mit unserer App bist, wir geben dein Feedback an unsere Entwickler*innen weiter.
