Good app
Finally, we‘ve got really good application in Berlin. 5 stars
Horreur ergonomique
Une aberration d’interface, une complexité insondable, vous n’en ressortirez pas indemne nerveusement
Terrible ux
I had to repeat steps 5 times just to purchase a ticket
Useless
They offer English version, but the majority of the content is in Dutch... No sense
Absolute trash
Since they completely overhauled the app over the summer, this app has become absolute trash. It isn’t user friendly at all - purchasing a ticket involves more shuffling between options. The live updates of buses is utterly useless unless the app is tracking “ghost” buses, which stop and depart without any of the living/breathing passengers. I’ve lived in this city for 10 years with an app that remained relatively unchanged in its interface and concept, which wasn’t great, but it got the job done. Now it’s almost completely unusable. I guess that’s Berlin for you - throw a bunch of money at “improving” something only to make it 10x worse than before. Way to go, guys.
*October 2025 Update: while the app has improved, I have to say, it’s still pretty stupid, esp since you can’t simply check the departure times at a particular spot. Instead, you have to input a route before BVG decides which way is best for getting there, whether it is or not is another matter. Why can’t I just see the departing times for trains/buses at a stop, and decide for myself which way to go? Your app isn’t effective enough on its own to determine the most optimal route, so maybe until you get to that point, you could simply report departing/arriving times at a spot, unless prompted for your misguided advice re: how to get to a certain place.
*October 2025 Update: while the app has improved, I have to say, it’s still pretty stupid, esp since you can’t simply check the departure times at a particular spot. Instead, you have to input a route before BVG decides which way is best for getting there, whether it is or not is another matter. Why can’t I just see the departing times for trains/buses at a stop, and decide for myself which way to go? Your app isn’t effective enough on its own to determine the most optimal route, so maybe until you get to that point, you could simply report departing/arriving times at a spot, unless prompted for your misguided advice re: how to get to a certain place.
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10 years behind
The exact locations of bus stops and metro entrances isn’t shown. Often it claims to show live updates from buses that never arrive. On iOS I’m forced to enter my phone password every time just to check a route. Just very clumsy and clunky for an app and full of Denglisch.
Absolute trash
Since they completely overhauled the app over the summer, this app has become absolute trash. It isn’t user friendly at all - purchasing a ticket involves more shuffling between options. The live updates of buses is utterly useless unless the app is tracking “ghost” buses, which stop and depart without any of the living/breathing passengers. I’ve lived in this city for 10 years with an app that remained relatively unchanged in its interface and concept, which wasn’t great, but it got the job done. Now it’s almost completely unusable. I guess that’s Berlin for you - throw a bunch of money at “improving” something only to make it 10x worse than before. Way to go, guys.
*October 2025 Update: while the app has improved, I have to say, it’s still pretty stupid, esp since you can’t simply check the departure times at a particular spot. Instead, you have to input a route before BVG decides which way is best for getting there, whether it is or not is another matter. Why can’t I just see the departing times for trains/buses at a stop, and decide for myself which way to go? Your app isn’t effective enough on its own to determine the most optimal route, so maybe until you get to that point, you could simply report departing/arriving times at a spot, unless prompted for your misguided advice re: how to get to a certain place.
*October 2025 Update: while the app has improved, I have to say, it’s still pretty stupid, esp since you can’t simply check the departure times at a particular spot. Instead, you have to input a route before BVG decides which way is best for getting there, whether it is or not is another matter. Why can’t I just see the departing times for trains/buses at a stop, and decide for myself which way to go? Your app isn’t effective enough on its own to determine the most optimal route, so maybe until you get to that point, you could simply report departing/arriving times at a spot, unless prompted for your misguided advice re: how to get to a certain place.
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Response from developer
Thanks for your… enthusiastic feedback! We admit, our 'summer makeover.' isnt over jet. As for the ghost buses, we promise we’re not summoning the supernatural—it’s a bug we’re working to exorcise ASAP. Your patience would mean the world while we make this app less ‘Berlin-chaos’ and more ‘Berlin-efficiency.’ Thanks for sticking with us through the shuffle! October 2025 Update: Hey, thank you for your feedback. You can customise your connection search by using the filter settings (filter symbole). You can add intermediate stops or select which means of transportation you would like to use, for example. As for the departure times: On the start screen you have the large map of the surrounding area with all the stops and lines in the proximity. If you now click on a nearby stop, a pop-up will open with the lines that depart from this stop. You can drag this upwards. Alternatively, you can click on the icon at the front of the list of recently searched or saved stops to open the same view.
Confusing UI and Wouldn’t Auth Account
Looks like it functions, the maps are hectic though and at one just shifted me over to open street maps website.
But the bigger thing is that no matter how many times I got it to send me a confirm account link that I clicked it just didn’t work so I couldn’t buy tickets.
But the bigger thing is that no matter how many times I got it to send me a confirm account link that I clicked it just didn’t work so I couldn’t buy tickets.
Amateurs!!!
Can’t change „from“ location while in transit! It will keep updating to current location!! Who’s the sadist that designed this app? Who’s the QA? Honestly, reconsider
Impossible to pay for a ticket
Impossible to pay for a ticket and registration needed to pay for it. Waste of time! Just pay with card in the bus.
Interface
Worst unintuitive interface ever! Congrat! I thought I’ve seen all but I was wrong:-)
Fewer Features, More Frustration
While the app introduces few—if any—noticeable improvements over the previous version, its usability has unfortunately declined. Instead of clearly displaying the train departure time, it only shows when it recommends you leave, with no option to switch to a standard schedule view. This can be frustrating for users who prefer having access to actual departure times.
Entering a starting station is also unnecessarily complicated. The app defaults to using your current location without prompting or offering an option to change this behavior in the settings, requiring multiple taps to manually adjust the departure point.
Another recurring issue is the monthly ticket occasionally disappearing from the app without warning, which can create confusion and inconvenience when trying to present it during checks.
Overall, the experience is disappointing, especially for regular users who rely on the app daily. More flexibility, clarity, and user control would be very welcome in future updates.
Entering a starting station is also unnecessarily complicated. The app defaults to using your current location without prompting or offering an option to change this behavior in the settings, requiring multiple taps to manually adjust the departure point.
Another recurring issue is the monthly ticket occasionally disappearing from the app without warning, which can create confusion and inconvenience when trying to present it during checks.
Overall, the experience is disappointing, especially for regular users who rely on the app daily. More flexibility, clarity, and user control would be very welcome in future updates.
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Verbesserungsvorschlag
Insgesamt zufrieden! Eine Funktion fehlt mir: Auf meinem Weg zur Arbeit und zurück nutze ich immer die gleiche Verbindung, jedoch fahren dort sowohl Regios als auch S-Bahnen. Da ich mich nicht immer zur gleichen Zeit auf den Heimweg machen kann, gebe ich immer wieder die gleiche Verbindung mit Ziel und Start ein. Hier ist die Schnellauswahl zwar hilfreich, doch wäre es noch viel erleichternder, wenn ich Verbindung direkt auswählen könnte. Also dass unter den „Favoriten“ nicht nur Ziel-Haltestellen, sondern ganze Verbindungen vermerkt werden können. So könnte ich die App einfach öffnen, die Verbindung direkt auswählen und sehen, ob es Verspätungen / Zugausfälle etc. gibt. Ich fahre häufig mit dem Fahrrad zum Bahnhof, sodass mir die Funktion, nach Auswahl meiner Zielhaltestelle direkt eine Verbindung von meinem aktuellen Standort aus angezeigt zu bekommen, nicht viel hilft.
Dennoch gute App und herzlichen Dank für die Mühe!
Dennoch gute App und herzlichen Dank für die Mühe!
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Without a warning, no more Deutschland ticket
I already had to pay a fine because my ticket wasn’t showing in the app. And now it’s gone again. Logging off and logging back in doesn’t change a thing. How come something like this is not detected before a release!
Hahaha
Fahrgastinfo? Stimmt eh nie, ausfallende Züge werden nicht eingetragen, einfach nur inkompetent. Gefahren wird wie sie bock haben. Mit der App hat das gar nix zu tun
bvg unreliable
trains are unreliable, strikes are regular and the app spontaneously stops working so you cannot buy or activate tickets.
get a bike instead berlin. it's the only real option.
get a bike instead berlin. it's the only real option.
Unusable
This app, or its current version I don’t know, is totally useless. I enter a destination and I’m asked to enter my starting point, I enter my starting point and my destination is gone, I re-enter my destination and my starting point is gone, and so on and so on.
Terrible update
Impossible to select details for a journey. Goes straight to some pointless map view.
Unreliable
This app doesn’t work properly and is amazingly unreliable. Not what you need from a transport app…
Get a paper ticket instead. Not reliable enough to use.
Route planning is good, but this app is not reliable enough to use safely. Purchased tickets disappeared from the app entirely in the middle of a four day term.
