Delay activation of Welcome to Berlin ticket
Purchased a 48 hr Welcome to Berlin ticket before arriving in Berlin. It activated immediately vs giving me the chance to activate or validate it later. Tech support was no help. Poor user interface for a very common purchase option!
Do not trust or get a fine
As soon as I arrived at the airport, I took the first train to get to central Berlin. When I tried to buy a ticket on the app, it was impossible to add a payment method, so I had no way to purchase my transport ticket. I explained the situation to the inspectors, but they would not listen or show any understanding. The result: a €60 fine for a malfunction that was clearly not my fault. This is unacceptable!
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4-trip tickets disappear and login is broken
I usually buy the 4-trip tickets, but lately, the remaining tickets disappear right after I validate the first one. Following advice from other reviews, I uninstalled and reinstalled the app, but now I can't even log back in due to a "Service unavailable" error.
It is very stressful to rely on the app when commuting. If a ticket inspector comes onboard, they won't wait for a technical error to be resolved before issuing a fine. I really hope the development team can look into these issues and fix them soon.
It is very stressful to rely on the app when commuting. If a ticket inspector comes onboard, they won't wait for a technical error to be resolved before issuing a fine. I really hope the development team can look into these issues and fix them soon.
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login broken
after the last update login doesn’t work
No longer working
Used to work fine now I can’t access my tickets or buy new ones it just doesn’t load anymore
