Beware - fraudulent experience
I reserved an automatic car through Carla, but when I arrived at the rental agency they showed me that Carla had booked a manual. Upon calling Carla they first denied the issue, then blamed it on a system error, and offered to cancel and refund. I was forced to rebook on the spot at double the price and Carla has thus far refused to compensate for the difference. Do not use this company.
Response to developer reply - this wasn’t a “misunderstanding.” Carla reserved the wrong type of vehicle. And my attempts at working with support to be made whole through compensation for the increased rental rate have not been successful thus far.
Response to developer reply - this wasn’t a “misunderstanding.” Carla reserved the wrong type of vehicle. And my attempts at working with support to be made whole through compensation for the increased rental rate have not been successful thus far.
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SCAM
Wasn’t able to rent my car and purchased a protection plan and everything and they’re still beating around the bush about my refund as well as ignoring me.
Beware - fraudulent experience
I reserved an automatic car through Carla, but when I arrived at the rental agency they showed me that Carla had booked a manual. Upon calling Carla they first denied the issue, then blamed it on a system error, and offered to cancel and refund. I was forced to rebook on the spot at double the price and Carla has thus far refused to compensate for the difference. Do not use this company
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Beware
I rode my bike about 45 min away to dine out that U-Save has a mandatory insurance policy. And the staff was super rude. Carla should have that info and advise before we can make a reservation as they do the. Security deposit. I would give negative if I could. Plus I cancelled reserv and did not get my money back for the initial charges
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Smart. Easy. Efficient!
Finally, a smart way to rent cars that makes sense that simple very fluid and makes it easy to do business with
