Nice app
So far it works very well. It keeps all my charging periods and costs in one place. It also very good notifications.
Owner
Awesome
Good record of energy use
This app works very well and provides good insight into the actual charging cost, since it knows the actual National Grid rates. I am a bit confused as to why the kWh reported by Charge Smart (this National Grid app) doesn’t ever match the kWh reported by ChargePoint (the charger on my wall that National Grid pulls data from). It’s close, but never the same for a charging session.
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Over priced electricity
Massachusetts pays some of the highest rates in America!
Not able to Connect
The app doesn’t even pick up the car type.
Hasn’t worked in a month
Has not been working for my BMW and ends up giving an error at the captcha stage when trying to add the car. They are aware of the issue but no fix yet.
Awful
This app does not work. Multiple problems with the Capcha certification and when I wrote for help I got no support.
Does not report all the charges
App records some of the charging, good enough to get some credit.
Logging
My app wouldn’t let me login with myChevrolet credentials no matter what I do are What I try it wouldn’t work I need help are fix the app I keep getting errors.
Vehicle connection kept dropping
I continue to be dropped from the vehicle connection during charging, which is occurring as frequently as every hour.
This connection was stable in the previous version (v3.31.0) of the application.
This connection was stable in the previous version (v3.31.0) of the application.
says i need an update
The app is telling me I need to update the app and when I press the button in the app to go to the App Store, the App Store tells me I have the most current app. Other than that this app worked great for the last three months.
App update
The application says it needs to be updated, but I can’t find the update
Keeps logging you out.
You have to login every time and add your EV. What a waste!!
Totally unreliable
I have to reconnect my car every time I open the app. It shows me as away from home when I’m at home. This flat out doesn’t work.
App won’t connect to national grid
I’ve been trying for weeks but this app simply won’t connect to my national grid account. It just gives an unspecified error.
Nice when it works
Using the app I save about $10/month. Most of the time the app works ok, but periodically it goes nuts and either loses its signin to my car or fails to charge at night.
Today it says the car is not plugged in when it is, then it prevented an afternoon charge when I needed one.
I feel like the annoyances are becoming greater than the saving. My Tesla manages off peak charging beautifully without this app.
Today it says the car is not plugged in when it is, then it prevented an afternoon charge when I needed one.
I feel like the annoyances are becoming greater than the saving. My Tesla manages off peak charging beautifully without this app.
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Great app
Great app to track your charging and see rebates earned. The only issue is the lack of home chargers supported.
Drains 12v Battery Constantly
I’ve had my Ioniq 5 for 6 months. The first 2 months were great before I was using this app. Once I connected my car to this app via blue link, my 12v battery would start to die every single day. It turns out the app pings cars nearly constantly (every 2 hours) which prevents the Ioniq from going into sleep mode and charging the 12v. Once I disconnected my car from the app, my car is fine again! Fix this issue please the app is literally unusable because it kills my car.
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Opting out due to privacy policy
Apps wants to know bill amount of vehicle charged at other locations, not sure why this is required.
Not working reliably
I have had this app since March 2024 with two vehicles connected. In January of 2025 one of the vehicles stopped syncing regularly, with just a few charges per month showing up despite the vehicle being charged daily at home. I have emailed back and forth with a technical support specialist who attempted to reconnect the vehicle several times unsuccessfully. I was then told other users are having a similar experience and the issue was escalated for a bug fix. Hoping this gets resolved soon.
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