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Chicago Works: 311 Reporter

Chicago Works: 311 Reporter

Report Potholes & Graffiti 311

14 ratings
73 reviews
🔧 Utilities
💼 Business
Free
In-App Purchases

Details

  • Released
  • Updated
  • August 28, 2010
  • May 31, 2026

Developer

2pensmedia Inc.
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Chicago Works: 311 Reporter screenshot #1 for iPhone
Chicago Works: 311 Reporter screenshot #2 for iPhone
Chicago Works: 311 Reporter screenshot #3 for iPhone
🧾$2.99
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❓5 answered
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About

Report non-emergency issues within the city and track their resolution. This app allows citizens to submit service requests directly to 311 and monitor progress. It aims to provide transparency on how city resources are utilized.

✓Submit service requests to 311
✓Track issue resolution progress
✓Report potholes
✓Report graffiti
✓View city service updates
Show original description

What users say

Summarized from real user reviews of Chicago Works. Based on 14 reviews and a 2.1/5 average, it highlights the 5 positives and 13 negatives reviewers mention most about this Utilities app.

Positive things

  • 💡Great idea for city services
  • 👍When it works, it's useful
  • 🚀Fast issue resolution (when functional)
  • 👍Easy to use interface (when functional)
  • 👍Saves time compared to calling 311

Negative things

  • 🐛App is broken/doesn't work
  • 🐛Reports never submit
  • 🐛App constantly crashes
  • 🐛Loading services indefinitely
  • 🐛Fake app/old app
  • 🐛Not user-friendly
  • 🐛Pop-up ads are intrusive/malware
  • 🐛Limited service options
  • 🐛Location accuracy issues
  • 🐛No search bar
  • 🐛Bugs and glitches
  • 🐛Abandoned project
  • 🐛Inconsistent functionality
See all reviews

What's New in Chicago Works

4.1

May 31, 2026

Fixed ward detection on the home screen — the app now correctly identifies which Chicago ward you're in based on your location. Plus performance improvements and bug fixes.

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1

In-App Purchases

$2.99

Ad Removal

Remove Advertisements from Chicago Works.

User reviews

Most RecentHighest RatedLowest Rated

Doesn’t work

Every time I’ve used the app in the past, it worked fine. Today it will not let me make any kind of report. It just takes me back to the main app screen.
LGuziecLGuziec

Request meet

I was wondering if this App was effective, I had a large branch that fell off my tree near the sidewalk. So I requested that it be removed. There was not a branch removal option, but a tree removal option, so I requested under that option which indicated that it was up to 56 days for a “Tree Removal”. I didn't think it would be reviewed quickly and it was.
The next day the large branch was removed.
Show more
salad dudesalad dude

Not user friendly

Reports never submit. No search bar have to scroll through options that are not what I need. Was looking to report a slumlord but they never received any of the complaints I made so they are still taking advantage of ppl.
Queen-BihQueen-Bih

Fake app - search for CHI311

This is a fake app. Search instead for CHI311
SS Chi GuySS Chi Guy

BAD APP

SIMPLE IT DOESN'T WORK AT ALL, CANNOT REPORT ANYTHING IT DOES NOT LOAD!!
:3 anonimus:3 anonimus
See 68 more reviews

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User experience

🐞

Reported Bugs

50 issues

App will not let user make any kind of report, returns to main screen

Bug

Reports never submit

Bug

App does not load/cannot report anything

Bug

"Loading Services…" box stays indefinitely

Bug

Page won't load, keeps saying "loading"

Bug

App not working, needs to be fixed

Bug

App is incredibly buggy

Bug

Getting error messages when submitting reports

Bug

App stopped working due to '302 missing or invalid API key'

Bug

Errors when submitting reports

Bug

App shows incorrect ward number

Bug

App doesn't send, reads an error

Bug

App stopped working

Bug

City never saw the complaint, no report number

Bug

Getting pop up saying 'something went wrong. Reload page'

Bug

Past reports crashed automatically

Bug

Getting message reading "Attribute FQ48203 required"

Bug

Unable to type location info

Bug

Interface is buggy and terrible

Bug

Error message like 'request timed out'

Bug

App doesn't save code number assigned to report

Bug

App hasn't been working for months

Bug

Problems don't get fixed in a timely manner

Bug

"Something is wrong with our website" error message

Bug

App gives useless error like "Can’t submit, refresh and try again"

Bug

No refresh button

Bug

App is stuck permanently

Bug

App won't go beyond the "loading" message

Bug

Crashes on occasion

Bug

Search doesn't work

Bug

App keeps sending user to App Store for ads

Bug

Pop-up ads prevent free app from working

Bug

Pop-up ads take user to app store and prevent report submission

Bug

App constantly spamming with ads and opening App Store

Bug

App is unusable because it just spams you with ads

Bug

App doesn't work, two questions asked twice, cannot submit

Bug

App crashes

Bug

App crashes when trying to save location

Bug

App does not work, keeps crashing

Bug

App crashes when using geolocation

Bug

App crashes when saving and exiting map page

Bug

Description typed is visible but tapping back into field reveals blank screen

Bug

App displays "Your Location: Outside City Limits" and doesn't update

Bug

Paid for ad-free version, but it keeps asking to purchase again

Bug

Some requests time out

Bug

Cannot look up status of requests

Bug

App doesn't save the add-on purchase to remove ads

Bug

App crashes a lot, especially when using geolocation

Bug

Tracking portion doesn't seem to work

Bug

Opening a ticket from the app doesn't provide a tracking number

Bug
✨

Requested Features

10 requests

Add more service request options (e.g., water department, illegal parking, street markings)

Feature

Implement a search bar

Feature

Improve location accuracy

Feature

Add video submission capability

Feature

Allow editing/deleting of unsent reports

Feature

Add a service tracker that auto-populates

Feature

Provide a way to link SMS messages to reports

Feature

Add an 'other' category for reports

Feature

Two-factor authentication for service requests

Feature

Dark mode option

Feature

FAQ

What does the Chicago Works 311 app do?

This app allows Chicago residents to submit non-emergency service requests to the city's 311 system. You can report issues like potholes and graffiti, and then track the progress of these requests as they are addressed by city departments.

How do I report an issue using the app?

The app provides a simple interface to submit service requests. You can specify the type of issue, such as a pothole or graffiti, and provide necessary details. The app then forwards this information to the 311 system for processing.

Is the Chicago Works 311 app free to use?

Yes, the app is free to download and use for reporting city service requests. While the core functionality is free, the application does have in-app purchases available.

What kind of issues can I report with this app?

You can report various non-emergency issues that fall under the purview of city services. Common examples include potholes, graffiti, and other maintenance or service needs within Chicago.

How can I track the status of my service request?

Once you submit a service request through the app, you can monitor its progress. The app provides updates on how your issue is being addressed, allowing you to see your tax dollars at work.