1. Home
  2. 🔧 Utilities
  3. Chicago Works
Chicago Works: 311 Reporter

Chicago Works: 311 Reporter

Report Potholes, Strays & More

22 ratings
75 reviews
With Ads
💼 Business
🔧 Utilities
Free
In-App PurchasesWith Ads

Details

Released
August 28, 2010
Updated
November 2, 2026

Features

Developer

2pensmedia Inc.
✨Promote your app ✨
Chicago Works: 311 Reporter screenshot #1 for iPhone
Chicago Works: 311 Reporter screenshot #2 for iPhone
Chicago Works: 311 Reporter screenshot #3 for iPhone
Chicago Works: 311 Reporter screenshot #4 for iPhone
🧾$2.99
In-App Purchase↘︎
📌Ready
Reviews summary↘︎
⭐75
Reviews↘︎
📝4+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 2 months
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Report non-emergency issues within the city and track their resolution. This app allows citizens to submit service requests directly to 311 and monitor progress. It aims to provide transparency on how city resources are utilized.

✓Submit service requests to 311
✓Track issue resolution progress
✓Report potholes
✓Report graffiti
✓View city service updates
Show original description

What users say about Chicago Works

Reviews of Chicago Works are mostly negative: the Utilities app is rated 2.5/5 from 22 App Store ratings. What users like most: great idea for city services, when it works, it's useful. Top complaints: app is broken/doesn't work, reports never submit. Summarized from real user reviews.

Positive things

  • 💡Great idea for city services
  • 👍When it works, it's useful
  • 🚀Fast issue resolution (when functional)
  • 👍Easy to use interface (when functional)
  • 👍Saves time compared to calling 311

Negative things

  • 🐛App is broken/doesn't work
  • 🐛Reports never submit
  • 🐛App constantly crashes
  • 🐛Loading services indefinitely
  • 🐛Fake app/old app
  • 🐛Not user-friendly
  • 🐛Pop-up ads are intrusive/malware
  • 🐛Limited service options
  • 🐛Location accuracy issues
  • 🐛No search bar
  • 🐛Bugs and glitches
  • 🐛Abandoned project
  • 🐛Inconsistent functionality
See all reviews

What's New in Chicago Works

4.2.1

November 2, 2026

Fixes for the report form: • The app no longer freezes after you answer a question • Fixed a crash when tapping Review report • Answers now read cleanly (for example "Yes" instead of code text) • Better crash reporting so we can fix problems faster

More
1

Subscriptions & In-App Purchases

$2.99

Ad Removal

Remove Advertisements from Chicago Works.

User reviews

Most RecentHighest RatedLowest Rated

👍

👍
CCubs1980

Response from developer

Thanks for the feedback, and sorry we never replied back in 2019. Chicago Works is an independent app, not made by the City of Chicago, and it has been updated many times since then, most recently in October 2026. If you try it again and something doesn't work, email support@2pensmedia.com and we'll look into it. — The Chicago Works team

Locks up on every save and then crashes when you try to submit

Locks up every time you answer a question. You have to quit and go back in to answer the next question. Then once you’ve quit 10 times and restarted to get all the questions answered, the app crashes when you go to review the report.
TTog606

Response from developer

Thank you for the detailed report, and sorry for the trouble. In version 4.2 the screen can freeze after you save an answer. We've found the cause and are working on an update to fix it, and we're also looking into the crash when you review the report. Thanks for your patience. — The Chicago Works team

Doesn’t work

Every time I’ve used the app in the past, it worked fine. Today it will not let me make any kind of report. It just takes me back to the main app screen.
LLGuziec

Response from developer

We're sorry about that. Please make sure the latest version is installed. If reports still won't go through, email support@2pensmedia.com with your device model and we'll look into it. — The Chicago Works team

Request meet

I was wondering if this App was effective, I had a large branch that fell off my tree near the sidewalk. So I requested that it be removed. There was not a branch removal option, but a tree removal option, so I requested under that option which indicated that it was up to 56 days for a “Tree Removal”. I didn't think it would be reviewed quickly and it was.
The next day the large branch was removed.
Show more
SDsalad dude

Response from developer

Hello! It's fantastic to hear that your request for branch removal was addressed so swiftly! We're so glad you had a positive experience with us. Your feedback means a lot, and it’s always great to know that we could help. Thank you for sharing your thoughts!

Not user friendly

Reports never submit. No search bar have to scroll through options that are not what I need. Was looking to report a slumlord but they never received any of the complaints I made so they are still taking advantage of ppl.
QQueen-Bih

Response from developer

Thanks for the feedback, and sorry we never replied back in 2022. Chicago Works is an independent app, not made by the City of Chicago, and it has been updated many times since then, most recently in October 2026. If you try it again and something doesn't work, email support@2pensmedia.com and we'll look into it. — The Chicago Works team

See 70 more reviews

Developer apps

Coinnect: Real Money Time Game
Coinnect: Real Money Time Game

Win Cash in Games That Pay

🎮 Games

(13K)

Free
With Ads
Coin Connect 3: Win Real Cash
Coin Connect 3: Win Real Cash

Games Pay Real Money Paypal

🎮 Games

(27)

Free
In-App PurchasesWith Ads
Fallen Star: Epic Tap Tap Game
Fallen Star: Epic Tap Tap Game

Jumpstart Endless 2D Jumper

🎮 Games

(3)

Free
In-App PurchasesWith Ads
Mr Cubed: Tilt Jump Bouncer
Mr Cubed: Tilt Jump Bouncer

Vertical Bounce Doodle Arcade

🎮 Games

(3)

Free
In-App PurchasesWith Ads
iFiftyFifty: Real Money Games
iFiftyFifty: Real Money Games

Spin to Win Gift Cards Daily

🎮 Games

(691)

Free
With Ads
See developer apps

User experience

🐞

Reported Bugs

50 issues

App will not let user make any kind of report, returns to main screen

Bug

Reports never submit

Bug

App does not load/cannot report anything

Bug

"Loading Services…" box stays indefinitely

Bug

Page won't load, keeps saying "loading"

Bug

App not working, needs to be fixed

Bug

App is incredibly buggy

Bug

Getting error messages when submitting reports

Bug

App stopped working due to '302 missing or invalid API key'

Bug

Errors when submitting reports

Bug

App shows incorrect ward number

Bug

App doesn't send, reads an error

Bug

App stopped working

Bug

City never saw the complaint, no report number

Bug

Getting pop up saying 'something went wrong. Reload page'

Bug

Past reports crashed automatically

Bug

Getting message reading "Attribute FQ48203 required"

Bug

Unable to type location info

Bug

Interface is buggy and terrible

Bug

Error message like 'request timed out'

Bug

App doesn't save code number assigned to report

Bug

App hasn't been working for months

Bug

Problems don't get fixed in a timely manner

Bug

"Something is wrong with our website" error message

Bug

App gives useless error like "Can’t submit, refresh and try again"

Bug

No refresh button

Bug

App is stuck permanently

Bug

App won't go beyond the "loading" message

Bug

Crashes on occasion

Bug

Search doesn't work

Bug

App keeps sending user to App Store for ads

Bug

Pop-up ads prevent free app from working

Bug

Pop-up ads take user to app store and prevent report submission

Bug

App constantly spamming with ads and opening App Store

Bug

App is unusable because it just spams you with ads

Bug

App doesn't work, two questions asked twice, cannot submit

Bug

App crashes

Bug

App crashes when trying to save location

Bug

App does not work, keeps crashing

Bug

App crashes when using geolocation

Bug

App crashes when saving and exiting map page

Bug

Description typed is visible but tapping back into field reveals blank screen

Bug

App displays "Your Location: Outside City Limits" and doesn't update

Bug

Paid for ad-free version, but it keeps asking to purchase again

Bug

Some requests time out

Bug

Cannot look up status of requests

Bug

App doesn't save the add-on purchase to remove ads

Bug

App crashes a lot, especially when using geolocation

Bug

Tracking portion doesn't seem to work

Bug

Opening a ticket from the app doesn't provide a tracking number

Bug
✨

Requested Features

10 requests

Add more service request options (e.g., water department, illegal parking, street markings)

Feature

Implement a search bar

Feature

Improve location accuracy

Feature

Add video submission capability

Feature

Allow editing/deleting of unsent reports

Feature

Add a service tracker that auto-populates

Feature

Provide a way to link SMS messages to reports

Feature

Add an 'other' category for reports

Feature

Two-factor authentication for service requests

Feature

Dark mode option

Feature

FAQ

What does the Chicago Works 311 app do?

This app allows Chicago residents to submit non-emergency service requests to the city's 311 system. You can report issues like potholes and graffiti, and then track the progress of these requests as they are addressed by city departments.

How do I report an issue using the app?

The app provides a simple interface to submit service requests. You can specify the type of issue, such as a pothole or graffiti, and provide necessary details. The app then forwards this information to the 311 system for processing.

Is the Chicago Works 311 app free to use?

Yes, the app is free to download and use for reporting city service requests. While the core functionality is free, the application does have in-app purchases available.

What kind of issues can I report with this app?

You can report various non-emergency issues that fall under the purview of city services. Common examples include potholes, graffiti, and other maintenance or service needs within Chicago.

How can I track the status of my service request?

Once you submit a service request through the app, you can monitor its progress. The app provides updates on how your issue is being addressed, allowing you to see your tax dollars at work.