Buggy
Add Partner links (via Branch) do not work. Currently impossible to add my partner to the bed on my app.
Low water notifications are flakey. I frequently see the low water icon show up and then disappear quickly. Once, I was actually out of water, I added some and the app refused to acknowledge. I could not operate the bed via the app at all for 39 minutes, though I could from the remote.
Low water notifications are flakey. I frequently see the low water icon show up and then disappear quickly. Once, I was actually out of water, I added some and the app refused to acknowledge. I could not operate the bed via the app at all for 39 minutes, though I could from the remote.
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Chilipad
The best present that my husband ever gave me because I am going through menopause. It gave me peace of mind at bedtime!
Looks good, but
The new update looks good, but the cards are backwards when you have two dock pros connected
Great app, but missing a key feature
Since my husband and I got our Chilipads some months ago, we're no longer affected by the temp in our bedroom. In short, it's been amazing. The app is slick and the recent overhaul was a welcome change. However, it is desperately in need of a vacation mode! We just had a week away from home for a vacation, and had to unplug our pads so we wouldn't forget to shut off the automatic routine. Other than that, it's been a great app.
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Great but not perfect
I love my chillipad. Has ruined sleeping anywhere else. I would give it 5 stars but….it constantly runs out of water. I had to purchase a water distilling machine because I got tired of spending more money on bottles of distilled water. The reservoir is too small and gets mildew easily which makes me concerned for sinus congestion and allergies and general safety. Would be nice if they incorporated an ozone system for sterilization. I would buy and sell it to others all day!
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The Chilipad is great but this app update sucks
Recently you changed the app so I only see one temperature. It used to show current temp and the temp setting. Now it’s confusing and I don’t like it. Every thermostat shows current temp and goal/set temp.
Good bye hot flashes!!
I’d give up my dishwasher just to be able to keep my Chilipad. This has been a game changer for this menopausal woman. I sleep like I am a teenager again. Run, don’t walk to get your own.
Favorite thing
I’d buy this 1000x over. Has it for 1 years and it’s a must have that I can’t live without now.
Menopause relief
I cannot sleep without it!
10 stars if possible
My entire life I’ve slept terrible. Over heating, waking up congested, not rested. Until this ice pack of a invention came. The Chilipad completely changed my sleep and recovery, I’m sleeping through the night, feeling rested and cooling down instead of overheating.
Life changing
I’m on my second unit. I had the original chili pad cube. And finding the perfect sleep temp has changed my sleep game
Tangible Results
I’ve been extremely happy with my Chilipad. Since I started using it, I’ve seen measurable improvements in my sleep quality as tracked by my Garmin, including better sleep scores and improved overnight recovery. It’s been great to see objective data match how I actually feel in the morning.
My favorite features are the warm wake-up, which makes getting out of bed much easier, and the cooling during hot summer nights. Staying at a comfortable temperature throughout the night has made a noticeable difference in my sleep. I highly recommend it to anyone looking to improve their sleep quality.
My favorite features are the warm wake-up, which makes getting out of bed much easier, and the cooling during hot summer nights. Staying at a comfortable temperature throughout the night has made a noticeable difference in my sleep. I highly recommend it to anyone looking to improve their sleep quality.
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Love the technology, but…
It definitely helps me sleep better. But I’m on my fifth Dock Pro. Manufacturing quality control is definitely a problem.
Terrible update
Been a chilipad customer for a decade. This app update broke everything. They came out with a new device and revamped the app in the process and broke the existing units. It has been this way for months now. Trying to change the temperature on the unit via the app does nothing and I have to manually adjust it. It also can’t even get basics right like remembering I use Fahrenheit.
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Bad update to great product
Why in the world devs would “improve “ a user interface with a more clunky version boggles the mind. You took a stylish easy to use dial with a large display and made a smaller version that you have to hit multiple times to change the temperature. Awful update. Truly. Made your product more tedious to use.
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One of my favorite purchases
Chilipad has been a game changer for me. I’ve been a hot sleeper I think most of my life. Moving to a drier heat state in my 20’s, I dreaded summer. Air conditioning just wasn’t enough at times and I started to really worry about how I would function when menopause hit. I started going to bed with wet washcloths, ziploc bags of ice, etc. My initial searches for products… I found things that would cool for several hours, but I’d need to swap out middle of the night. Ugh! Then I stumbled on Chilipad. Best thing ever!!! I use it every night all year long. I just adjust the temp in the winter. I finally experienced a night of sleeping without waking up sweaty. I no longer wake up in the middle of the night during the summer because I’m so hot. I can snuggle under covers and feel cozy yet still be nice and cool with the Chilipad on. Take a nap during the day? Chilipad. Sitting up in bed working on computer, paying bills? Pop on Chilipad.
It’s so amazing!
Pleasssee don’t ever stop making Chilipad.
It’s so amazing!
Pleasssee don’t ever stop making Chilipad.
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Please fix
Latest app release is terrible. Please return the ability to turn off the power using Wi-Fi connection. Bluetooth won’t connect. Now unit is not shutting off based schedule.
Quit Changing the name
Jesus Christ what is the marketing team at this company doing? Ooler, SleepMe, and now chillipad. I have to think about what the name of the godforsaken product is every single time.
Was amazing till the update
The old app with the slider made controlling the chilipad so easy. Now with this update I can’t adjust my side of the bed unless I use the sleep program and can’t control my partners side while she is away.
Update 26.04
This update effectively inactivated the sleep scoring and sleep metrics review, at least on my dock, plus tracker set up. The dock is still receiving information from the tracker, because the dock is adjusting the temperature based on sleep activity. The sleep score and metrics aren’t visible however, so the feedback process is broken. I can’t see the REM times or when I woke up or was more restless. I have rebooted everything twice, gone through the reported help algorithms and FAQs. I searched a couple of boards. Three weeks troubleshooting every available intervention, no progress. The help desk process is cumbersome and slow. I sent an email, they ask back a question, I answer the question, they send another question. This has been times four emails. No actual progress. Vague talk of escalation. Imagine a bank of AI bot and two overwhelmed people, waiting for a chance to send a summary to the actual coders and tech experts. It begs the question about who designed the update, maybe three people who did some vibe coating, it seemed good, so they released it. This is a good product and they’ve burned through a lot of customer good will for uncertain ends.
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