Chilipad User Reviews

Customer Experience

Positive experience31.2% of reviews
Neutral10.6% of reviews
Negative experience58.3% of reviews

~ Based on 199 written reviews from the US App Store.

What users say

Is Chilipad Safe?

Chilipad appears safe based on user ratings. AppsHunter Safety Score for Chilipad is 94/100.

This assessment is based on 4,619 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.1% of ratings point to a safe experience
1.8% of ratings suggest some concerns
5.1% of ratings point to a risky experience

~ Based on 4,619 App Store ratings for Chilipad.

Is Chilipad Legit?

Chilipad appears to be a legitimate app. AppsHunter Legitimacy Score for Chilipad is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Dock WiFi issues

Love my Chilipad 2.0 but the doc has many issues with WiFi connection. I also have 2.4 WiFi also and it still doesn’t connect.

Review

While I like the temperature control of this new version, there are some drawbacks. The previous version was quieter. I expected much quieter with the new pad than it actually is. Additionally, it does not stay flat on the bed no matter what I do. I have tucked and pulled to no avail. The surface feels a bit plastic like or slick compared to the old fabric feel of version 1. Overall the pad still keeps me cool and I’m grateful for that but I truly found the earlier version a better product
Show more

Won’t connect to WiFi - terrible customer service

I’ve owned this product for a year, it’s very expensive. It’s had multiple issues. It will not connect to Wi-Fi after a recent app update. Customer service is extremely slow to respond and will not fix the issue. Cannot recommend this product or company.

Fixes night sweats

The Chilipad has been my hack for surviving night sweats. I no longer wake up every night at 4am and my sleep monitor says I’m sleeping more deeply. Thank you Chilipad!

Love

I love my chili pad! I hate going out of town because I miss it so much!

Chilipad

I have owned the pad for little over a year. Overall I love it and can’t imagine sleeping without it. Two negatives are 1) the size. It’s larger so may not fit under your bed. 2) within first year the connector didn’t fit well and had to replace the mattress. Other than that it’s perfect t.

Really needs updates

I’m writing this after trying my Chillipad 2.0 for the first night and being absolutely COOKED ALIVE by the “Warm Awake” feature. It sounded like a great idea last night because I usually wake up cold, but it’s more like a “hot awake” than a “warm awake”! You’d think you could customize the warm awake temperature, but it literally gives you no other option than “HIGH” or “OFF” which is a real shame because “HIGH” is uncomfortably HOT!

Update: The closest workaround I can find is to “add adjustment” to the REM schedule for 5 minutes before the wake up time, but then you have to turn the actual warm awake feature off.

Also the Chillipad 2.0 was advertised as having in-bed detection. The online guides say that the remote unit should have a setting for “radar”, but on the Remote’s firmware version 1.11.310, it’s not visible. I also don’t see any mention of the feature in the app. What’s up with that? I was also generally hoping that the Chillipad could log the time I hit the bed with Apple Health even if it doesn’t capture all the biometrics. Just knowing what time I hit the bed and logging that over time in Apple Health would be a huge step forward in tracking my sleep goals. The iPhone estimates the time you started sleeping by the time you put down your phone, but I wanna know what time I hit the bed.
Show more

The best sleep system

Super happy with the sleep I get with my Chilipad. Easy to use , intuitive app, and very comfortable. 6 out of 5 stars.

Buggy

Add Partner links (via Branch) do not work. Currently impossible to add my partner to the bed on my app.

Low water notifications are flakey. I frequently see the low water icon show up and then disappear quickly. Once, I was actually out of water, I added some and the app refused to acknowledge. I could not operate the bed via the app at all for 39 minutes, though I could from the remote.
Show more

Chilipad

The best present that my husband ever gave me because I am going through menopause. It gave me peace of mind at bedtime!

Looks good, but

The new update looks good, but the cards are backwards when you have two dock pros connected

Great app, but missing a key feature

Since my husband and I got our Chilipads some months ago, we're no longer affected by the temp in our bedroom. In short, it's been amazing. The app is slick and the recent overhaul was a welcome change. However, it is desperately in need of a vacation mode! We just had a week away from home for a vacation, and had to unplug our pads so we wouldn't forget to shut off the automatic routine. Other than that, it's been a great app.
Show more

Great but not perfect

I love my chillipad. Has ruined sleeping anywhere else. I would give it 5 stars but….it constantly runs out of water. I had to purchase a water distilling machine because I got tired of spending more money on bottles of distilled water. The reservoir is too small and gets mildew easily which makes me concerned for sinus congestion and allergies and general safety. Would be nice if they incorporated an ozone system for sterilization. I would buy and sell it to others all day!
Show more

The Chilipad is great but this app update sucks

Recently you changed the app so I only see one temperature. It used to show current temp and the temp setting. Now it’s confusing and I don’t like it. Every thermostat shows current temp and goal/set temp.

Good bye hot flashes!!

I’d give up my dishwasher just to be able to keep my Chilipad. This has been a game changer for this menopausal woman. I sleep like I am a teenager again. Run, don’t walk to get your own.

Favorite thing

I’d buy this 1000x over. Has it for 1 years and it’s a must have that I can’t live without now.

Menopause relief

I cannot sleep without it!

10 stars if possible

My entire life I’ve slept terrible. Over heating, waking up congested, not rested. Until this ice pack of a invention came. The Chilipad completely changed my sleep and recovery, I’m sleeping through the night, feeling rested and cooling down instead of overheating.

Life changing

I’m on my second unit. I had the original chili pad cube. And finding the perfect sleep temp has changed my sleep game

Tangible Results

I’ve been extremely happy with my Chilipad. Since I started using it, I’ve seen measurable improvements in my sleep quality as tracked by my Garmin, including better sleep scores and improved overnight recovery. It’s been great to see objective data match how I actually feel in the morning.

My favorite features are the warm wake-up, which makes getting out of bed much easier, and the cooling during hot summer nights. Staying at a comfortable temperature throughout the night has made a noticeable difference in my sleep. I highly recommend it to anyone looking to improve their sleep quality.
Show more